Did something happen to SennheiserUSA? at DVinfo.net

Les Wilson · September 25th, 2011, 04:53 AM

I sent in a G2 bodypack with the Sennheiser form for out of warranty repair to their Connecticut location. I didn't hear back after 4 weeks. They aren't responding to emails sent via their website. Is anyone else experiencing this?

John Willett · September 26th, 2011, 10:14 AM

Replied with a direct contact e-mail via PM.

Karl Winkler · September 28th, 2011, 09:03 AM

Quote:

Originally Posted by Les Wilson

I sent in a G2 bodypack with the Sennheiser form for out of warranty repair to their Connecticut location. I didn't hear back after 4 weeks. They aren't responding to emails sent via their website. Is anyone else experiencing this?

You can always call them on the phone at 860-434-9190. Using their phone tree system, I almost always reach a person.

Les Wilson · September 28th, 2011, 10:24 AM

<insert sound of hand hitting forehead> DOH!

I heard back after contacting them via a PM. Turns out there was a repair receipt confirmation in my email that I had missed. It all just took far longer than I expected (a month) and somehow I'd managed to not provide the CC expiration. It's supposedly on the way so all is well. Thanks.

Tom Morrow · October 7th, 2011, 08:54 AM

Sennheiser owed me a part from a repair they recently did on a wireless lav, and it took them about 6 weeks to get it to me with no explanation for the delay. You may not be the only one getting slow service.

Les Wilson · October 7th, 2011, 08:30 PM

Yes. The time it took was surprising. But considering the economic situation, I was glad there was a facility in the USA that would handle it.

September 25th, 2011, 04:53 AM	#1
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Did something happen to SennheiserUSA? I sent in a G2 bodypack with the Sennheiser form for out of warranty repair to their Connecticut location. I didn't hear back after 4 weeks. They aren't responding to emails sent via their website. Is anyone else experiencing this?

September 26th, 2011, 10:14 AM	#2
John Willett Major Player Join Date: Oct 2008 Location: Oxfordshire, UK Posts: 976	Re: Did something happen to SennheiserUSA? Replied with a direct contact e-mail via PM. __________________ John Willett - Sound-Link ProAudio and Circle Sound Services President: Fédération Internationale des Chasseurs de Sons

September 28th, 2011, 10:24 AM	#4
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Re: Did something happen to SennheiserUSA? <insert sound of hand hitting forehead> DOH! I heard back after contacting them via a PM. Turns out there was a repair receipt confirmation in my email that I had missed. It all just took far longer than I expected (a month) and somehow I'd managed to not provide the CC expiration. It's supposedly on the way so all is well. Thanks.

October 7th, 2011, 08:54 AM	#5
Tom Morrow Major Player Join Date: Feb 2011 Location: San Francisco, CA Posts: 416	Re: Did something happen to SennheiserUSA? Sennheiser owed me a part from a repair they recently did on a wireless lav, and it took them about 6 weeks to get it to me with no explanation for the delay. You may not be the only one getting slow service.

October 7th, 2011, 08:30 PM	#6
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Re: Did something happen to SennheiserUSA? Yes. The time it took was surprising. But considering the economic situation, I was glad there was a facility in the USA that would handle it.