Problem with Sennheiser G3 Transmitter at DVinfo.net

Graham King · October 16th, 2009, 02:50 PM

I just picked up the Sennheiser G3 ENG kit with the camera mountable receiver, bodypack transmitter, and plugin transmitter. I'm still getting used to the new menu and I love the sync feature but I am having trouble with the bodypack transmitter.

I scan with the receiver (transmitters turned off) for a clean channel, sync the bodypack transmitter, but no matter what channel I use I'm getting low level rf noise. When I try the same thing with the plugin transmitter on the same channel, I get a perfectly clean signal. I also tested the channel on my G2 system and it's clean so I'm pretty sure there's either a problem with the transmitter or I'm doing something wrong.

Has anyone else with the G3 bodypack transmitter experienced any problems with it? I'm wondering if I need to do something differently or send it in.

Nate Morse · October 16th, 2009, 06:51 PM

I think you probably need to send it in. I recently purchased a G3 unit (bodypack only) and haven't experienced any of the noise you're talking about. Super clean.

Graham King · October 16th, 2009, 08:45 PM

I guess I'll call them on Monday. I've never had the chance to experience Sennheiser customer service. I hope it's good.

Thanks

Jonathan Morrow · October 19th, 2009, 05:23 AM

They are terrible in the UK. I bought an MKH416T off eBay that needed work doing to it. First of all they sent it straight back without doing anything (and wihtout telling me). Unfortunately they didn't use the correct postage, so I never received it. When I called up to find out how it was doing they just said it had been returned! Eventually it was found at a sorting office in Birmingham and it was sent back to them again. Several weeks later it was finally finished and it got posted back correctly. They did a good job on it technically, but I wouldn't bother using them for a repair if I could help it.

October 16th, 2009, 02:50 PM	#1
Graham King Regular Crew Join Date: Nov 2008 Location: Oakland, CA Posts: 112	Problem with Sennheiser G3 Transmitter I just picked up the Sennheiser G3 ENG kit with the camera mountable receiver, bodypack transmitter, and plugin transmitter. I'm still getting used to the new menu and I love the sync feature but I am having trouble with the bodypack transmitter. I scan with the receiver (transmitters turned off) for a clean channel, sync the bodypack transmitter, but no matter what channel I use I'm getting low level rf noise. When I try the same thing with the plugin transmitter on the same channel, I get a perfectly clean signal. I also tested the channel on my G2 system and it's clean so I'm pretty sure there's either a problem with the transmitter or I'm doing something wrong. Has anyone else with the G3 bodypack transmitter experienced any problems with it? I'm wondering if I need to do something differently or send it in.

October 16th, 2009, 06:51 PM	#2
Nate Morse Regular Crew Join Date: Sep 2008 Location: Minneapolis, MN Posts: 46	I think you probably need to send it in. I recently purchased a G3 unit (bodypack only) and haven't experienced any of the noise you're talking about. Super clean.

October 16th, 2009, 08:45 PM	#3
Graham King Regular Crew Join Date: Nov 2008 Location: Oakland, CA Posts: 112	I guess I'll call them on Monday. I've never had the chance to experience Sennheiser customer service. I hope it's good. Thanks

October 19th, 2009, 05:23 AM	#4
Jonathan Morrow Regular Crew Join Date: Nov 2005 Location: Liverpool, UK Posts: 46	They are terrible in the UK. I bought an MKH416T off eBay that needed work doing to it. First of all they sent it straight back without doing anything (and wihtout telling me). Unfortunately they didn't use the correct postage, so I never received it. When I called up to find out how it was doing they just said it had been returned! Eventually it was found at a sorting office in Birmingham and it was sent back to them again. Several weeks later it was finally finished and it got posted back correctly. They did a good job on it technically, but I wouldn't bother using them for a repair if I could help it.