Rode at DVinfo.net

Steven Davis · August 8th, 2008, 11:35 AM

I just had a good experience with Rode tech support, I just wanted to give a shout out to Rode, I'll be shoving more of my money their way.

David Adamic · August 8th, 2008, 12:55 PM

Quote:

Originally Posted by Steven Davis

I just had a good experience with Rode tech support, I just wanted to give a shout out to Rode, I'll be shoving more of my money their way.

Nice to hear. Companies with good support are worth supporting.

Bill Mecca · August 8th, 2008, 02:24 PM

FWIW, I've had several great customer service experiences with Rode, they covered something under warranty even though it wasn't covered. Great people.

Andy Wilkinson · August 8th, 2008, 03:39 PM

Although I've no personal experience of this (yet) I've heard time and time again about just how good Rode are with customer support...which is why nearly every mic I now buy comes from them. Love 'em or lose 'em. Support the ones that do it right.

Colin McDonald · August 9th, 2008, 08:59 AM

Quote:

Originally Posted by Andy Wilkinson

Although I've no personal experience of this (yet) I've heard time and time again about just how good Rode are with customer support...which is why nearly every mic I now buy comes from them. Love 'em or lose 'em. Support the ones that do it right.

I had a SM3 shockmount replaced under warranty when it part of the plastic gave way. Luke Carter at HHB Communications was most helpful.

Toenis Liivamaegi · August 9th, 2008, 09:59 AM

In the other hand we have had absolutely no customer support from Rode as the European support relies on resellers and there are no resellers here in Estonia and resellers in Finland obviously won't take any responsibility for overseas imports - so dead end here.
It all started years ago when the VideoMic's defective rubber bands deteriorated, and the replacements were off the spec - too loose...
... couldn't use Rode products ever since.
Now with the NTG3 we're hoping that it simply won't let us down.

Bill Mecca · August 9th, 2008, 03:18 PM

My first contact was emailing Rode directly, and Peter Freedman answered personally and put me in touch with those stateside who would handle the situation. a little detail. I had purchased an NT2 used, it arrived damaged, one of the solders on the screen broke, Fedex wouldn't cover it. I contacted Rode, PF replied, I sent the mic to California where they not only replaced the screen, but the entire element, and all it cost me was the shipping out to CA. Several years later I inquired where I might buy replacement bands for my shockmount. I never did get a reply, but got a few weeks later found an envelope in my mailbox with two complete sets inside.

Toenis, have you contacted Rode directly about your issue?

Ty Ford · August 10th, 2008, 07:58 PM

What's interesting here (and highly unusual) is that the president of the company took action.

Toenis, it would be interesting to know how things would have turned out had you contacted Rode directly instead of the locals.

I've always found Rode very responsive.

Regards,

Ty

Allan Black · August 11th, 2008, 03:12 AM

I knew Henry Freedman a very clever gentleman and Peters dad. Pete's a chip off the old block and the whole company is family. I don't mean they're all Freedmans, just...they are a family.

A lot of folk think it's Greek origin, but here's how they decided on the name RODE. Years ago when they had their first mic. they sent it round the studios here to get some opinions.

Someone replied...that mic will sell like a rat up a drainpipe. Rodent...RODE get it! TRue story.

Cheers.

Barry Smith · August 11th, 2008, 03:36 AM

Quote:

Originally Posted by Allan Black

I knew Henry Freedman a very clever gentleman and Peters dad. Pete's a chip off the old block and the whole company is family. I don't mean they're all Freedmans, just...they are a family.

A lot of folk think it's Greek origin, but here's how they decided on the name RODE. Years ago when they had their first mic. they sent it round the studios here to get some opinions.

Someone replied...that mic will sell like a rat up a drainpipe. Rodent...RODE get it! TRue story.

Cheers.

I recently found my stereomic had a massive chunk missing on the hotshoe. I dont suppose they sell replacement parts ?

Allan Black · August 11th, 2008, 03:42 AM

Barry, you mean the Rode StereoVideomic? If so call customer support at Silverwater on Monday.

Cheers.

Colin McDonald · August 11th, 2008, 03:45 AM

Quote:

Originally Posted by Allan Black

I knew Henry Freedman a very clever gentleman and Peters dad. Pete's a chip off the old block and the whole company is family. I don't mean they're all Freedmans, just...they are a family.

A lot of folk think it's Greek origin, but here's how they decided on the name RODE. Years ago when they had their first mic. they sent it round the studios here to get some opinions.

Someone replied...that mic will sell like a rat up a drainpipe. Rodent...RODE get it! TRue story.

Cheers.

Duh! I must be slipping - my brain (what's left of it) usually works by finding excruciating puns and bizarre associations, but I missed that one completely. And that's after buying 2:
Rode nt 1a's and a
Rode nt g 2

It must have been the capitalisation in the model numbers.

Toenis Liivamaegi · August 11th, 2008, 05:24 AM

Quote:

Originally Posted by Ty Ford

Toenis, it would be interesting to know how things would have turned out had you contacted Rode directly instead of the locals.
Ty

Actually I contacted Rode support directly several times and I was redirected to local reseller.
But as we've imported our gear from the US it was a dead end - a small European reseller won't cover warranties of imported gear - You know I was asking for trouble there.
And those were the times when all the videomic rubber bands started to fail and Rode designed the new replacement silicone ones that were a bit too elastic so I can understand that the direct support didn't want to deal with all the $5 problems. Haven't used our videomic for two years since.

I'm not so worried about other Rode gear as I'm still a believer.

T

August 8th, 2008, 11:35 AM	#1
Steven Davis Inner Circle Join Date: Jun 2004 Location: Richmond, VA Posts: 3,065	Rode I just had a good experience with Rode tech support, I just wanted to give a shout out to Rode, I'll be shoving more of my money their way. __________________ What happens if I push the 'Red' button?

August 8th, 2008, 02:24 PM	#3
Bill Mecca Major Player Join Date: Nov 2005 Location: New Jersey Posts: 475	FWIW, I've had several great customer service experiences with Rode, they covered something under warranty even though it wasn't covered. Great people. __________________ Award-winning Pine Barrens Documentary! Video, Audio, Music & More

August 8th, 2008, 03:39 PM	#4
Andy Wilkinson Inner Circle Join Date: Sep 2007 Location: Cambridge UK Posts: 2,853	Although I've no personal experience of this (yet) I've heard time and time again about just how good Rode are with customer support...which is why nearly every mic I now buy comes from them. Love 'em or lose 'em. Support the ones that do it right. __________________ Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production

August 9th, 2008, 03:18 PM	#7
Bill Mecca Major Player Join Date: Nov 2005 Location: New Jersey Posts: 475	My first contact was emailing Rode directly, and Peter Freedman answered personally and put me in touch with those stateside who would handle the situation. a little detail. I had purchased an NT2 used, it arrived damaged, one of the solders on the screen broke, Fedex wouldn't cover it. I contacted Rode, PF replied, I sent the mic to California where they not only replaced the screen, but the entire element, and all it cost me was the shipping out to CA. Several years later I inquired where I might buy replacement bands for my shockmount. I never did get a reply, but got a few weeks later found an envelope in my mailbox with two complete sets inside. Toenis, have you contacted Rode directly about your issue? __________________ Award-winning Pine Barrens Documentary! Video, Audio, Music & More

August 10th, 2008, 07:58 PM	#8
Ty Ford Inner Circle Join Date: Nov 2004 Location: Baltimore, MD USA Posts: 2,337	What's interesting here (and highly unusual) is that the president of the company took action. Toenis, it would be interesting to know how things would have turned out had you contacted Rode directly instead of the locals. I've always found Rode very responsive. Regards, Ty __________________ Ty Ford's Audio Bootcamp Field Guide Ty Ford's Audio Video Blog

August 9th, 2008, 09:59 AM	#6
Toenis Liivamaegi Major Player Join Date: Nov 2005 Location: Tartu, Estonia Posts: 579	In the other hand we have had absolutely no customer support from Rode as the European support relies on resellers and there are no resellers here in Estonia and resellers in Finland obviously won't take any responsibility for overseas imports - so dead end here. It all started years ago when the VideoMic's defective rubber bands deteriorated, and the replacements were off the spec - too loose... ... couldn't use Rode products ever since. Now with the NTG3 we're hoping that it simply won't let us down.

August 11th, 2008, 03:12 AM	#9
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,937	I knew Henry Freedman a very clever gentleman and Peters dad. Pete's a chip off the old block and the whole company is family. I don't mean they're all Freedmans, just...they are a family. A lot of folk think it's Greek origin, but here's how they decided on the name RODE. Years ago when they had their first mic. they sent it round the studios here to get some opinions. Someone replied...that mic will sell like a rat up a drainpipe. Rodent...RODE get it! TRue story. Cheers.

August 11th, 2008, 03:42 AM	#11
Allan Black Inner Circle Join Date: Sep 2006 Location: Sydney. Posts: 2,937	Barry, you mean the Rode StereoVideomic? If so call customer support at Silverwater on Monday. Cheers.