Will not record at DVinfo.net

Doug Bassett · May 5th, 2010, 10:33 AM

I have two Ki Pros with the latest firmware having different issues. I wondering if I should reinstall the firmware.

KP1 - SDI video in, XLR audio in. It will not record. Status is correct. (I get audio meters)

KP2 - SDI video in, XLR audio in. It will record. Status is correct. (I do not get audio meters)

Everything is the same. I have been recording this same show with these same settings for 8 months with no problems except today. Last week it worked fine and it was with the same firmware version. No one has touch them since last week.

Doug Bassett · May 5th, 2010, 12:56 PM

Ah! I reinstalled the 1.1 firmware and still have the same issue. I found a bug with 1.1 firmware. Genlock set to Y comp does not allow you to record. If I set it to normal or free run it will record.
This is the case for both of my Ki Pros. It used to work with 1.0.1.

Jon Thorn · May 5th, 2010, 08:24 PM

Doug B. - If you are sending SDI video then you would not want to try to lock to the "Y" of a component signal... because there isn't one present. You want to lock to the incoming video, which in your case, would be SDI.

Regarding the menu selection, this is not a bug, but rather how the device works in terms of locking to incoming signal. I suspect that in the past you were always set to freerun or input or you actually had an input on the "Y" that was valid and matched the incoming source perhaps. The genlock setting on the device only has a bearing on playback, not input, as the device always wants to lock to incoming video as noted... and as you also noted, if it isn't configured this way, it doesn't want to record. Detailed information on the genlock menu parameter can be found on page 46 of the manual.

Sorry I missed your posting earlier this morning or I would have clarified it earlier for you. Glad to see you sorted it out on your own though.

Regards,
Jon Thorn
Product Manager
AJA Video Systems, Inc.

May 5th, 2010, 10:33 AM	#1
Doug Bassett New Boot Join Date: Nov 2009 Location: San Jose California Posts: 9	Will not record I have two Ki Pros with the latest firmware having different issues. I wondering if I should reinstall the firmware. KP1 - SDI video in, XLR audio in. It will not record. Status is correct. (I get audio meters) KP2 - SDI video in, XLR audio in. It will record. Status is correct. (I do not get audio meters) Everything is the same. I have been recording this same show with these same settings for 8 months with no problems except today. Last week it worked fine and it was with the same firmware version. No one has touch them since last week.

May 5th, 2010, 08:24 PM	#3
Jon Thorn AJA Join Date: Apr 2009 Location: Grass Valley, CA Posts: 252	Clarification on locking to incoming video... Doug B. - If you are sending SDI video then you would not want to try to lock to the "Y" of a component signal... because there isn't one present. You want to lock to the incoming video, which in your case, would be SDI. Regarding the menu selection, this is not a bug, but rather how the device works in terms of locking to incoming signal. I suspect that in the past you were always set to freerun or input or you actually had an input on the "Y" that was valid and matched the incoming source perhaps. The genlock setting on the device only has a bearing on playback, not input, as the device always wants to lock to incoming video as noted... and as you also noted, if it isn't configured this way, it doesn't want to record. Detailed information on the genlock menu parameter can be found on page 46 of the manual. Sorry I missed your posting earlier this morning or I would have clarified it earlier for you. Glad to see you sorted it out on your own though. Regards, Jon Thorn Product Manager AJA Video Systems, Inc.

May 5th, 2010, 12:56 PM	#2
Doug Bassett New Boot Join Date: Nov 2009 Location: San Jose California Posts: 9	Ah! I reinstalled the 1.1 firmware and still have the same issue. I found a bug with 1.1 firmware. Genlock set to Y comp does not allow you to record. If I set it to normal or free run it will record. This is the case for both of my Ki Pros. It used to work with 1.0.1.