Premiere crashes (boot.ini issue)

Steven Gotz · April 7th, 2007, 06:59 PM

My PC actually has a digital thermometer readout on the front panel. I run about 45C.

Brian Brown · April 8th, 2007, 12:35 AM

"temp3" is perhaps just a failsafe setting somewhere in your motherboard's BIOS. I doubt your PC is running that hot, or anywhere near that, based on your other temps. I've also found that a lot of the software monitors do not accurately decode the system's temps from the BIOS-reported sensors... and can read inaccurately. Even the motherboard's own BIOS utility (PC Heath, etc.) often reports inaccurate readings for it sensors. Sometimes a true probe is the only reliable solution for accurate temperatures. The real delta (temp. difference. idle, loaded, etc.) is usually more important to know on your components instead of a certain exact number.

But enough of the techno-blather...

A heatsink connectivity issue or failing CPU fan can lead to intermittent crashes/ reboots, esp. under CPU load like rendering. When in doubt, pull of the CPU heatsink/fan and check for that very thin seal of thermal paste. You can read tomshardware.com or anandtech.com for more info/ insight on these issues.

HTH, and good luck!
Brian Brown

Graham Risdon · April 8th, 2007, 03:14 AM

Hi Rafael

I had a similar problem on a "non-editing" PC - the case was too hot to touch!! To check whether it's a heat issue, try running with the cover off and a desk fan blowing air over the innards - it isn't a permanent solution, but it might sort your immediate export problem, and confirm whether heat is indeed the problem!

Be careful running with the case open though!!!

Hope this helps

Rafael Lopes · April 8th, 2007, 09:09 AM

I found out that my hard disks are running between 32C and 42C and that the "temp3" was simply a reference number (as a matter of fact it never changes). Now I still don't know what is causing this. Can it be that the cpu is too hot? Motherboard? Which is a good software to monitor cpu/motherboard temperature? And what is the "normal" temperature for them?

Rafael Lopes · April 8th, 2007, 09:32 AM

As of now I'm working without the pc's "carcass". I also checked the fans and they are all working, BUT I do feel the base of motherboard fan is a bit hotter than it should be. And also there's a "metal thing" near the graphic card that feels a bit hot too...as a result this seems to be warming up the graphic card. I don't think I have any choices here. I will have to take my pc to a repair shop...which sucks, because I don't trust anyone with my pc. For almost a decade no matter how hard I always managed to fix everything on my pc...but I have to throw down the towel this time.

Rafael Lopes · April 8th, 2007, 10:18 AM

I installed 2 demos to try to pinpoint what is going on.
Sensor View, which monitors the following temperatures:
CPU
SYS
AUX
HD0
HD1
HD2
CPU CLOCK

And then BurnInTest, which performs a test using ALL components at the same time.

While I performed this test all the temperatures on Sensor View were normal. They went up a little bit, but nothing out of the ordinary...except AUX, which as raising fast. I actually stopped the test when the AUX temperature was at 62C. The problem is that I have no idea what AUX is, so I still cannot tel exactly where the problem is.

John Miller · April 8th, 2007, 10:50 AM

Quote:

Originally Posted by Rafael Lopes

The problem is that I have no idea what AUX is, so I still cannot tel exactly where the problem is.

AUX can vary. What motherboard and graphics card do you have?

Can you take a photo of the motherboard and highlight the hot part?

Brian Brown · April 8th, 2007, 11:09 AM

The "metal thing" is probably the heatsink over the chipset (often called the North Bridge). If there's no fan on this, you could rig one up, or blow one in the vicinity of it. Most of the major motherboard vendors will now have a fan over the chipset.

A big 120mm case fan can work wonders on airflow without creating too much high-pitched noise. I have one blowing across my five hard drives and it keeps their temps under control.

HTH,
Brian Brown

Rafael Lopes · April 8th, 2007, 12:48 PM

Ok, I have uploaded 2 pictures of the places that get hot. The red square is the exact location where the heat is concentrated.

http://img454.imageshack.us/my.php?i...hiccardvq5.jpg

http://img454.imageshack.us/my.php?image=fanqn7.jpg

Brian Brown · April 8th, 2007, 01:33 PM

Yup, that's your heatsink on the chipset. Use a fan per my previous post.

Also, dust looks to be pretty bad on your CPU heatsink. Use a small vacuum (with a grounding strap!) and get rid of it. Get to your power supply and everywhere else, while you're at it. Excessive dust will lead to overheating problems.

BTW, those compressed air canisters just blow the dust around (to get sucked right back up by your PC). That's why I recommend a vac.

HTH,
Brian Brown

Rafael Lopes · April 8th, 2007, 01:47 PM

Thanks, Brian. Tomorrow is a holiday here in Spain, so everything will be closed, but on tuesday I'm buying a better cooling system for sure. I'll let you guys know when things are back to normal.

Rafael Lopes · April 9th, 2007, 08:54 AM

If there was any doubt at all it was an overheating issue, now I´m absolutely sure. I turned on a full sized fan at full blast and pointed it right at the pc´s interior, then I tried to export the videos from premiere. It managed to finish exporting for the first time. After it was done I touched the fan I posted the picture of (the one on the motherboard) and it was VERY hot. Tomorrow I have some "cool" shopping to do.

April 7th, 2007, 06:59 PM	#16
Steven Gotz Trustee Join Date: May 2002 Location: Clermont, FL Posts: 1,520	My PC actually has a digital thermometer readout on the front panel. I run about 45C. __________________ Steven Gotz http://www.stevengotz.com

April 8th, 2007, 12:35 AM	#17
Brian Brown Major Player Join Date: Dec 2006 Location: Estes Park, CO USA Posts: 426	"temp3" is perhaps just a failsafe setting somewhere in your motherboard's BIOS. I doubt your PC is running that hot, or anywhere near that, based on your other temps. I've also found that a lot of the software monitors do not accurately decode the system's temps from the BIOS-reported sensors... and can read inaccurately. Even the motherboard's own BIOS utility (PC Heath, etc.) often reports inaccurate readings for it sensors. Sometimes a true probe is the only reliable solution for accurate temperatures. The real delta (temp. difference. idle, loaded, etc.) is usually more important to know on your components instead of a certain exact number. But enough of the techno-blather... A heatsink connectivity issue or failing CPU fan can lead to intermittent crashes/ reboots, esp. under CPU load like rendering. When in doubt, pull of the CPU heatsink/fan and check for that very thin seal of thermal paste. You can read tomshardware.com or anandtech.com for more info/ insight on these issues. HTH, and good luck! Brian Brown

April 8th, 2007, 03:14 AM	#18
Graham Risdon Regular Crew Join Date: Jul 2005 Location: Wiltshire, UK Posts: 192	Hi Rafael I had a similar problem on a "non-editing" PC - the case was too hot to touch!! To check whether it's a heat issue, try running with the cover off and a desk fan blowing air over the innards - it isn't a permanent solution, but it might sort your immediate export problem, and confirm whether heat is indeed the problem! Be careful running with the case open though!!! Hope this helps

April 8th, 2007, 09:09 AM	#19
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	I found out that my hard disks are running between 32C and 42C and that the "temp3" was simply a reference number (as a matter of fact it never changes). Now I still don't know what is causing this. Can it be that the cpu is too hot? Motherboard? Which is a good software to monitor cpu/motherboard temperature? And what is the "normal" temperature for them?

April 8th, 2007, 09:32 AM	#20
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	As of now I'm working without the pc's "carcass". I also checked the fans and they are all working, BUT I do feel the base of motherboard fan is a bit hotter than it should be. And also there's a "metal thing" near the graphic card that feels a bit hot too...as a result this seems to be warming up the graphic card. I don't think I have any choices here. I will have to take my pc to a repair shop...which sucks, because I don't trust anyone with my pc. For almost a decade no matter how hard I always managed to fix everything on my pc...but I have to throw down the towel this time.

April 8th, 2007, 10:18 AM	#21
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	I installed 2 demos to try to pinpoint what is going on. Sensor View, which monitors the following temperatures: CPU SYS AUX HD0 HD1 HD2 CPU CLOCK And then BurnInTest, which performs a test using ALL components at the same time. While I performed this test all the temperatures on Sensor View were normal. They went up a little bit, but nothing out of the ordinary...except AUX, which as raising fast. I actually stopped the test when the AUX temperature was at 62C. The problem is that I have no idea what AUX is, so I still cannot tel exactly where the problem is.

April 8th, 2007, 11:09 AM	#23
Brian Brown Major Player Join Date: Dec 2006 Location: Estes Park, CO USA Posts: 426	The "metal thing" is probably the heatsink over the chipset (often called the North Bridge). If there's no fan on this, you could rig one up, or blow one in the vicinity of it. Most of the major motherboard vendors will now have a fan over the chipset. A big 120mm case fan can work wonders on airflow without creating too much high-pitched noise. I have one blowing across my five hard drives and it keeps their temps under control. HTH, Brian Brown

April 8th, 2007, 12:48 PM	#24
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	Ok, I have uploaded 2 pictures of the places that get hot. The red square is the exact location where the heat is concentrated. http://img454.imageshack.us/my.php?i...hiccardvq5.jpg http://img454.imageshack.us/my.php?image=fanqn7.jpg

April 8th, 2007, 01:33 PM	#25
Brian Brown Major Player Join Date: Dec 2006 Location: Estes Park, CO USA Posts: 426	Yup, that's your heatsink on the chipset. Use a fan per my previous post. Also, dust looks to be pretty bad on your CPU heatsink. Use a small vacuum (with a grounding strap!) and get rid of it. Get to your power supply and everywhere else, while you're at it. Excessive dust will lead to overheating problems. BTW, those compressed air canisters just blow the dust around (to get sucked right back up by your PC). That's why I recommend a vac. HTH, Brian Brown

April 8th, 2007, 01:47 PM	#26
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	Thanks, Brian. Tomorrow is a holiday here in Spain, so everything will be closed, but on tuesday I'm buying a better cooling system for sure. I'll let you guys know when things are back to normal.

April 9th, 2007, 08:54 AM	#27
Rafael Lopes Trustee Join Date: Sep 2005 Location: Rio de Janeiro Posts: 1,240	If there was any doubt at all it was an overheating issue, now I´m absolutely sure. I turned on a full sized fan at full blast and pointed it right at the pc´s interior, then I tried to export the videos from premiere. It managed to finish exporting for the first time. After it was done I touched the fan I posted the picture of (the one on the motherboard) and it was VERY hot. Tomorrow I have some "cool" shopping to do.