Where are the Serious Magicians? at DVinfo.net

Ian Stark · October 12th, 2006, 04:45 PM

Disappointing to find no responses from Serious Magic personnel to two posts I have put up and several from other people. Until recently they always seemed so keen to help.

I appreciate that this isn't the SM official support forum but they always seemed so quick to respond in the past that I thought this was as good a place as any to post my questions (and hopefully, with a response from SM, to benefit other DV-Rack users in the DVi community).

The last post by anyone from SM was October 6th, a week ago. Have they left us for good?

Karl Soule · October 17th, 2006, 07:05 PM

We've been busy testing the new update! Which, I'm happy to say, went live this evening. DV Rack 2.1 fixes the 1GB memory issue, among other things. For a complete list of all fixes, please check the Serious Magic website.

To get the update, open DV Rack, click on Help-Check for Updates. DV Rack will automatically download and install the update.

Dennis Sladek · October 18th, 2006, 11:59 PM

Looks like they've been really busy lately.
http://www.adobe.com/aboutadobe/pres...iousMagic.html

Ian Stark · October 20th, 2006, 06:44 AM

Yeah, REALLY busy!

It'll be very interesting to see where onward product development goes or whether the existing CM technology will be merged with Adobe's offerings.

I'm never sure whether to feel happy or sad in these cases of the little guy selling up to the big guy. It kinda signals the end of any personal touch service which is always a shame.

Anyway, good luck to them. They have a couple of great products, DV-Rack in particular, and they deserve whatever personal success they gain out of this.

Marc Colemont · October 23rd, 2006, 03:47 AM

Congratulations Serious Magic with the deal!
My only hope is that Adobe will give you the freedom to continue developing the great products you made before. Please keep the personal touch indeed.

Darrius Hodges · December 6th, 2006, 04:54 PM

I have been waiting to buy a DV rack for a while know is it not a good idea to buy one know that adobe bought out Serious what do you guys think?

Richard Andrewski · January 14th, 2007, 09:37 PM

Quote:

Originally Posted by Darrius Hodges

I have been waiting to buy a DV rack for a while know is it not a good idea to buy one know that adobe bought out Serious what do you guys think?

No way to tell at this point. It will probably still be a good product though.

October 12th, 2006, 04:45 PM	#1
Ian Stark Inner Circle Join Date: Dec 2003 Location: Hampshire, UK Posts: 2,237	Where are the Serious Magicians? Disappointing to find no responses from Serious Magic personnel to two posts I have put up and several from other people. Until recently they always seemed so keen to help. I appreciate that this isn't the SM official support forum but they always seemed so quick to respond in the past that I thought this was as good a place as any to post my questions (and hopefully, with a response from SM, to benefit other DV-Rack users in the DVi community). The last post by anyone from SM was October 6th, a week ago. Have they left us for good? __________________ www.vit-media.com www.classicmachinefilms.co.uk

October 17th, 2006, 07:05 PM	#2
Karl Soule Serious Magic Join Date: Jan 2005 Location: Folsom, CA Posts: 106	We've been busy testing the new update! Which, I'm happy to say, went live this evening. DV Rack 2.1 fixes the 1GB memory issue, among other things. For a complete list of all fixes, please check the Serious Magic website. To get the update, open DV Rack, click on Help-Check for Updates. DV Rack will automatically download and install the update. __________________ Karl Soule' Product Marketing Manager, Serious Magic Professional Products Group. ksoule@seriousmagic.com

October 20th, 2006, 06:44 AM	#4
Ian Stark Inner Circle Join Date: Dec 2003 Location: Hampshire, UK Posts: 2,237	Yeah, REALLY busy! It'll be very interesting to see where onward product development goes or whether the existing CM technology will be merged with Adobe's offerings. I'm never sure whether to feel happy or sad in these cases of the little guy selling up to the big guy. It kinda signals the end of any personal touch service which is always a shame. Anyway, good luck to them. They have a couple of great products, DV-Rack in particular, and they deserve whatever personal success they gain out of this. __________________ www.vit-media.com www.classicmachinefilms.co.uk

December 6th, 2006, 04:54 PM	#6
Darrius Hodges Tourist Join Date: Sep 2006 Location: chicago IL Posts: 4	Waited to long! I have been waiting to buy a DV rack for a while know is it not a good idea to buy one know that adobe bought out Serious what do you guys think?

October 18th, 2006, 11:59 PM	#3
Dennis Sladek Regular Crew Join Date: Jul 2003 Posts: 40	Looks like they've been really busy lately. http://www.adobe.com/aboutadobe/pres...iousMagic.html

October 23rd, 2006, 03:47 AM	#5
Marc Colemont Major Player Join Date: Nov 2005 Location: Belgium Posts: 695	Congratulations Serious Magic with the deal! My only hope is that Adobe will give you the freedom to continue developing the great products you made before. Please keep the personal touch indeed.