Support for v1.2 at DVinfo.net
DV Info Net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > Adobe Creative Suite
Register FAQ Today's Posts Buyer's Guides

Adobe Creative Suite
All about the world of Adobe Premiere and its associated plug-ins.

Reply
 
Thread Tools Search this Thread
Old September 30th, 2006, 11:00 AM   #1
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Support for v1.2

Can Serious Magic please give some advice on how long you will continue to support previous versions of DV-Rack now that there is a new version available?

Also, after the upgrade period expires (Oct 10th?), will there be NO upgrade price at all, or will the upgrade price just be going up?

Thanks.

Ian . . .
Ian Stark is offline   Reply With Quote
Old October 6th, 2006, 01:38 AM   #2
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Any Serious Magicians care to comment? Thanks!
Ian Stark is offline   Reply With Quote
Old October 10th, 2006, 05:25 AM   #3
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Hello? Anyone?
Ian Stark is offline   Reply With Quote
Old October 17th, 2006, 07:08 PM   #4
Serious Magic
 
Join Date: Jan 2005
Location: Folsom, CA
Posts: 106
We are continuing to offer upgrades to 1.x customers, but the special pricing has ended.
__________________
Karl Soule'
Product Marketing Manager, Serious Magic Professional Products Group.
ksoule@seriousmagic.com
Karl Soule is offline   Reply With Quote
Old October 18th, 2006, 12:52 AM   #5
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
Hi Karl,

How about the support question? For how long will you be offering support on v1.x?

Thanks,

Ian
Ian Stark is offline   Reply With Quote
Old October 18th, 2006, 10:07 AM   #6
Serious Magic
 
Join Date: Jan 2005
Location: Folsom, CA
Posts: 106
Serious Magic has always continued support for all versions of our software. I wouldn't expect to see any new 1.x patches anytime soon, but if you need help with the program, you can always call or e-mail us. We don't turn customers away because they have the older version.
__________________
Karl Soule'
Product Marketing Manager, Serious Magic Professional Products Group.
ksoule@seriousmagic.com
Karl Soule is offline   Reply With Quote
Old October 18th, 2006, 10:13 AM   #7
Inner Circle
 
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 2,237
That's good to know Karl, thanks. I'm sure we've all been 'victims' of software companies' cessation of support on older versions and it's nice to see that you'll contuniue to support customers who do not choose to upgrade.

When you say "any time soon" I'm kinda hearing "any time"!!

Do you have a UK support organisation? Calls to the US are kinda steep. How about a Skype contact?

Thanks again.

Ian . . .
Ian Stark is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > Adobe Creative Suite


 



All times are GMT -6. The time now is 12:10 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network