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#1 |
Regular Crew
Join Date: Jun 2004
Location: Virginia, USA
Posts: 62
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Registration information invalid?
Here's something to remember when getting ready to leave town. I bought the adobe video collection pro recently and no problems, until I go on the road for work and I try to open premiere. It says "registration information invalid. Please reinstall premiere pro" .... and the disc is seven states away.
This is ok if it happens in the office...not ok on the road. I spent 1500 bucks to get left high and dry. No wonder why so many people pirate software when they have to buy it at ridiculous prices and an antipirating measure shuts them down when they are using it legally. Thanks adobe, I give you 1500 bucks and you almost cost me my job. |
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#2 |
Major Player
Join Date: Jun 2004
Location: vancouver
Posts: 310
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did u call them??
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My documentaries - http://www.asphaltjunkiez.com |
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#3 |
Regular Crew
Join Date: Aug 2002
Location: Atlanta, Georgia
Posts: 1,892
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You said it brutha! The fact that Adobe has a long distance number for tech support after gouging us for software, and apparently they don't check their boards and post known fixes in the known issues section so I have to go hunting for them. They make me want to vomick!!! LMAO!!!
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#4 | |
Major Player
Join Date: Mar 2004
Location: Litchfield Park, AZ (W/of Phoenix)
Posts: 502
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Quote:
I thought that they had an 800 number for tech support though, ml |
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#5 |
Regular Crew
Join Date: Oct 2005
Location: Las Vegas, NV
Posts: 67
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Their tech support is pretty flat and cyborgish. If you want someone who REALLY helps you fix the problems with their $1500 software you get to pay $160 a year for access. They were just taking notes from Microsoft.
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#6 | |
Regular Crew
Join Date: Aug 2002
Location: Atlanta, Georgia
Posts: 1,892
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Quote:
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#7 | |
Major Player
Join Date: Mar 2004
Location: Litchfield Park, AZ (W/of Phoenix)
Posts: 502
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Quote:
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#8 |
Inner Circle
Join Date: Sep 2002
Location: San Mateo, CA
Posts: 3,840
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MIguel,
I cut on Avid and love it. But tech support IS NOT FREE. So be advised. Adobe is just following standard operating procedures, I'm afraid. I think you get a limited time on free tech support, not sure what it is so check carefully all the info that come with it. Welcome to AVID. |
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#9 |
Regular Crew
Join Date: Sep 2003
Location: Sydney Australia
Posts: 103
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Same issue. I've installed XP SP2 and now P-Pro1.5 is telling me reinstall.
Will I loose all of my work and editing from projects if I reinstall? I need to be able to reinstall and then continue working on the projects where I left off.. Is this going to happen? Please someone help.. I'm in dire need of guidance here, as my project must be completed shortly. Many thanks |
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#10 | |
Inner Circle
Join Date: Oct 2004
Location: Port St. Lucie, Florida
Posts: 2,614
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Quote:
Don't take this as gospel, but I have reinstalled because of issues and I have never lost any projects. All of my project files were still there after installation. Mike
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Chapter one, line one. The BH. |
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#11 |
Regular Crew
Join Date: Sep 2003
Location: Sydney Australia
Posts: 103
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Thank you so much for replying Mike!
Premiere wants to "remove all installed components" before I can reinstall. Premiere system is located on D: Premiere projects are saved to E: My concerns are; 1. Will it remove my projects also/all files associated to premiere? even if I've backed up to a different directory? 2. After I remove all components and then reinstall, will I be able to tell premiere where to find my projects, and do the project directories contain ALL project info. ie will I be able to pick up where I left off? Any opinions, info will be most helpful. Anthony |
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#12 |
Regular Crew
Join Date: Aug 2002
Location: Atlanta, Georgia
Posts: 1,892
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I don't know about Premeire Pro but have uninstalled and reinstalled versions 5.1c on my big NLE and 6.5 on my laptop and didn't lose anything. I was scared to death the first time I had to do it a few years ago but it fixed the problem and I didn't lose any projects or settings. Did you try the reset option first. You may not have to uninstall to fix your issue if you perform a reset.
Reset Procedure www.dvinfo.net/conf/showthread.php?t=56197 |
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#13 |
Inner Circle
Join Date: Oct 2004
Location: Port St. Lucie, Florida
Posts: 2,614
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It is kind of like taking Microsoft Word off of your computer. You still have all of your previous documents, but you just can't open them like before.
I have never lost any file with a reinstall of Premiere. Last time was just about 4 months ago when I tried to put QT7 on my laptop. I had te reinstall then and lost nothing. Good Luck--Mike
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Chapter one, line one. The BH. |
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#14 |
Major Player
Join Date: Jan 2004
Location: Monterey, CA
Posts: 406
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Doubt this will help, but ever since I installed PPro 1.5 (still have PPro 1.0 on same machine) every now and again I get the said message "Reinstall Premiere". I simply click ok and relaunch it and each and every time it fires up fine. Dunno.
Kevin |
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#15 |
Regular Crew
Join Date: Sep 2003
Location: Sydney Australia
Posts: 103
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Thanks guys,
I went through with it this morning - without a glitch. All Premiere 'system' componenets were removed, and all projects were left unscathed. Once I reinstalled Premiere, it even intuitively relinked to the projects. All's well that ends well. phew |
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