CS5 (PP) Not exporting audio in WMV, H.264BR, or MPEG2BR Modes at DVinfo.net

Panagiotis Raris · November 14th, 2012, 07:44 PM

I have been using my 'B' rig a bit lately to throw some cell phone vids together for a friend, and have not been able to get any audio from exports.
I used the following export settings... Audio/Video muxed.

Video Codec - WMV 9 720x1280 24P
Audio Codec - WMA 10 Professional
-Compressed 2 Pass VBR
-440Kbps, 44Khz, 2Ch, 24 bit
-Peak rate 441, buffer 5

I do not have access to my main rig or my mobile machine, and have never had problems on those exporting audio muxed with video. All three systems play 44Khz, 48Khz, and 96Khz audio back just fine via S/PDIF (optical) into my Sony receivers, and i can play anything 16 or 24 bit back as well; i have never had an audio problem. The rig in question still plays back the audio track in any format just fine btw. Thanks for any suggestions or input! I am very familiar with CS3/4/5, but this one is throwing me a curve ball. I use the same systems with the same receiver for playback, on the same Behringer monitors and JBL sub.

Could it be using 44Khz? my main rig handles it fine, so does my mobile, but both have 24bit soundcards (real soundcards). Its basically a gag gift, and it needs to be WMA, H.264-BR or MPEG2-BR will not play on my friends (old) PC. When i import the exported file into a new PP timeline, the audio file is there, but totally mute; i.e. its as if it has been totally deleted, though the track shows up in the PP audio timeline.

'B' Rig System Specs
Adobe CS5.0.0
Intel Q6600 2.4Ghz
Intel G33 motherboard Sigmatel / IDT-STAC9271 audio
8GB RAM 667 Mhz
Intel X-25M SSD (Boot/Install)
4 Disk 320GB RAID 10 Array (4x80GB 7200RPM) on ICH10R
500GB 7200 RPM HDD
Nvidia GeForce 9800GTX+ OC 1GB
1x LED LCD 1080P Display

I do not have this problem on my main or mobile rigs; specs below. I have used the identical specs on both before (custom preset for both, but the same specs, even the ancient Inspiron). I used both the cable based HD audio and S/PDIF out on the same Sony STR-DE897 reciever (which plays everything), i usually use the S/PDIF out on the Rampage III Gene motherboard on my main rig, 'B' rig, and Inspiron, which has an Audigy 2 ZS Notebook with S/PDIF out/in as well.

Main Rig*
Adobe CS5.0.0
Intel Core i7 950 4.2Ghz
Asus Rampage III Gene with 24 bit audio
12GB RAM at 1600 (close enough) Mhz
OCZ Vertex 2 128GB SSD (boot/Install)
Samsung 500GBx8 in RAID 5 on ARECA ARC-1222
1TB 7200 RPM HDD
Nvidia GeForce GTX460 1GB Galaxy Razor (single slot)
2x 1440x900 LCD HD+ Displays

Mobile Rig* (Dell Inspiron 5150 Laptop)
Adobe CS3.0.0
Intel Pentium 4 3.06Ghz w/HT
W0938 Motherboard with Soundblaster Audigy 2 Notebook PCMCIA 24 bit card installed
2GB RAM at 333Mhz
Transcend PSD320 128GB SSD (yes, an ATA SSD on a 9 year old laptop. Just came in a few days ago. I love my ancient Dell!)
Nvidia GeForce Go 5200 64MB
1600x1200 LCD

Bart Walczak · November 21st, 2012, 03:50 AM

I don't think cellphone video warrants 24-bit 440 kbps data bloat. I suggest exporting at 16-bit 192 kbps, and seeing how the devices support that.

Panagiotis Raris · November 22nd, 2012, 02:44 PM

Thank you; ill try that, but the lack of audio problem persists; anything i export has an empty audio file.

I ended up transferring to another machine and it exported fine; never had this problem before with this machine.

Panagiotis Raris · November 24th, 2012, 02:05 PM

uninstalled and reinstalled all audio devices and now it works; never had that issue before; never changed hardware or updated software. bug fixed; thanks!

November 14th, 2012, 07:44 PM	#1
Panagiotis Raris Major Player Join Date: Apr 2010 Location: Reading, PA USA and Athens, Greece Posts: 269	CS5 (PP) Not exporting audio in WMV, H.264BR, or MPEG2BR Modes I have been using my 'B' rig a bit lately to throw some cell phone vids together for a friend, and have not been able to get any audio from exports. I used the following export settings... Audio/Video muxed. Video Codec - WMV 9 720x1280 24P Audio Codec - WMA 10 Professional -Compressed 2 Pass VBR -440Kbps, 44Khz, 2Ch, 24 bit -Peak rate 441, buffer 5 I do not have access to my main rig or my mobile machine, and have never had problems on those exporting audio muxed with video. All three systems play 44Khz, 48Khz, and 96Khz audio back just fine via S/PDIF (optical) into my Sony receivers, and i can play anything 16 or 24 bit back as well; i have never had an audio problem. The rig in question still plays back the audio track in any format just fine btw. Thanks for any suggestions or input! I am very familiar with CS3/4/5, but this one is throwing me a curve ball. I use the same systems with the same receiver for playback, on the same Behringer monitors and JBL sub. Could it be using 44Khz? my main rig handles it fine, so does my mobile, but both have 24bit soundcards (real soundcards). Its basically a gag gift, and it needs to be WMA, H.264-BR or MPEG2-BR will not play on my friends (old) PC. When i import the exported file into a new PP timeline, the audio file is there, but totally mute; i.e. its as if it has been totally deleted, though the track shows up in the PP audio timeline. 'B' Rig System Specs Adobe CS5.0.0 Intel Q6600 2.4Ghz Intel G33 motherboard Sigmatel / IDT-STAC9271 audio 8GB RAM 667 Mhz Intel X-25M SSD (Boot/Install) 4 Disk 320GB RAID 10 Array (4x80GB 7200RPM) on ICH10R 500GB 7200 RPM HDD Nvidia GeForce 9800GTX+ OC 1GB 1x LED LCD 1080P Display I do not have this problem on my main or mobile rigs; specs below. I have used the identical specs on both before (custom preset for both, but the same specs, even the ancient Inspiron). I used both the cable based HD audio and S/PDIF out on the same Sony STR-DE897 reciever (which plays everything), i usually use the S/PDIF out on the Rampage III Gene motherboard on my main rig, 'B' rig, and Inspiron, which has an Audigy 2 ZS Notebook with S/PDIF out/in as well. Main Rig* Adobe CS5.0.0 Intel Core i7 950 4.2Ghz Asus Rampage III Gene with 24 bit audio 12GB RAM at 1600 (close enough) Mhz OCZ Vertex 2 128GB SSD (boot/Install) Samsung 500GBx8 in RAID 5 on ARECA ARC-1222 1TB 7200 RPM HDD Nvidia GeForce GTX460 1GB Galaxy Razor (single slot) 2x 1440x900 LCD HD+ Displays Mobile Rig* (Dell Inspiron 5150 Laptop) Adobe CS3.0.0 Intel Pentium 4 3.06Ghz w/HT W0938 Motherboard with Soundblaster Audigy 2 Notebook PCMCIA 24 bit card installed 2GB RAM at 333Mhz Transcend PSD320 128GB SSD (yes, an ATA SSD on a 9 year old laptop. Just came in a few days ago. I love my ancient Dell!) Nvidia GeForce Go 5200 64MB 1600x1200 LCD

November 21st, 2012, 03:50 AM	#2
Bart Walczak Major Player Join Date: Apr 2006 Location: Warsaw/Poland Posts: 716	Re: CS5 (PP) Not exporting audio in WMV, H.264BR, or MPEG2BR Modes I don't think cellphone video warrants 24-bit 440 kbps data bloat. I suggest exporting at 16-bit 192 kbps, and seeing how the devices support that. __________________ Creative Impatience - The Solace of Simple Solutions. A few useful plugins for Adobe users, and my remarks on the tools and the craft in general.

November 22nd, 2012, 02:44 PM	#3
Panagiotis Raris Major Player Join Date: Apr 2010 Location: Reading, PA USA and Athens, Greece Posts: 269	Re: CS5 (PP) Not exporting audio in WMV, H.264BR, or MPEG2BR Modes Thank you; ill try that, but the lack of audio problem persists; anything i export has an empty audio file. I ended up transferring to another machine and it exported fine; never had this problem before with this machine.

November 24th, 2012, 02:05 PM	#4
Panagiotis Raris Major Player Join Date: Apr 2010 Location: Reading, PA USA and Athens, Greece Posts: 269	Re: CS5 (PP) Not exporting audio in WMV, H.264BR, or MPEG2BR Modes uninstalled and reinstalled all audio devices and now it works; never had that issue before; never changed hardware or updated software. bug fixed; thanks!