Old Error msg. but new to me.. at DVinfo.net

Tom Blizzard · June 27th, 2012, 11:18 PM

Using CS4 Premiere Pro and all of a sudden I've started getting an error message that seems to have been around for years. (not for me)
When I try to import a .mov file into a project I get the following error:
" The importer reported a generic error". Of course it will not import the mov file

I've been importing .mov files into PP projects for over 2 years now and all of a sudden I get this error msg.

I searched the net and it was suggested that I needed to "repair the functional content" of Premiere Pro. It seems the only way to do this is to uninstall CS4. I did that and reinstalled it. Didn't solve the problem. I have the latest update for QuickTime also.

Any suggestions would be appreciated.

Kevin Currie · June 27th, 2012, 11:28 PM

Most errors with mov files are due to outdated versions of QuickTime. Completely uninstall QT, restart your computer, download and install the newest version of QT, restart computer again, and then open PPro and try importing the mov file again.

Hope that helps.

Tom Blizzard · June 27th, 2012, 11:50 PM

Thanks Kevin for the suggestion. I uninstalled and reinstalled the newest version of QuickTime, but that did not help. Any other ideas?? Anyone??

One thing that might have caused it,, maybe,.... I downloaded CS6 a few weeks ago and have since uninstalled it. However, when I was using it, it also would NOT let me import .mov files. Strange.

Leslie Wand · June 28th, 2012, 12:04 AM

try rolling BACK qt to an earlier version rather than a later one. i found 7.6.2 seemed to work well....

Tom Blizzard · June 28th, 2012, 11:57 AM

Thanks.... tried that too. I had high hopes, but it didn't help.
Strange, this has worked for the past two years and now, all of a sudden, it won't import the same .mov files.

June 27th, 2012, 11:18 PM	#1
Tom Blizzard Regular Crew Join Date: Jun 2007 Location: West Rosemary Beach, Florida Posts: 199	Old Error msg. but new to me.. Using CS4 Premiere Pro and all of a sudden I've started getting an error message that seems to have been around for years. (not for me) When I try to import a .mov file into a project I get the following error: " The importer reported a generic error". Of course it will not import the mov file I've been importing .mov files into PP projects for over 2 years now and all of a sudden I get this error msg. I searched the net and it was suggested that I needed to "repair the functional content" of Premiere Pro. It seems the only way to do this is to uninstall CS4. I did that and reinstalled it. Didn't solve the problem. I have the latest update for QuickTime also. Any suggestions would be appreciated.

June 27th, 2012, 11:28 PM	#2
Kevin Currie Regular Crew Join Date: Dec 2009 Location: Calgary, Canada Posts: 85	Re: Old Error msg. but new to me.. Most errors with mov files are due to outdated versions of QuickTime. Completely uninstall QT, restart your computer, download and install the newest version of QT, restart computer again, and then open PPro and try importing the mov file again. Hope that helps.

June 27th, 2012, 11:50 PM	#3
Tom Blizzard Regular Crew Join Date: Jun 2007 Location: West Rosemary Beach, Florida Posts: 199	Re: Old Error msg. but new to me.. Thanks Kevin for the suggestion. I uninstalled and reinstalled the newest version of QuickTime, but that did not help. Any other ideas?? Anyone?? One thing that might have caused it,, maybe,.... I downloaded CS6 a few weeks ago and have since uninstalled it. However, when I was using it, it also would NOT let me import .mov files. Strange.

June 28th, 2012, 12:04 AM	#4
Leslie Wand Trustee Join Date: Mar 2004 Location: upper hunter, australia Posts: 1,410	Re: Old Error msg. but new to me.. try rolling BACK qt to an earlier version rather than a later one. i found 7.6.2 seemed to work well.... __________________ www.lesliewand.com.au

June 28th, 2012, 11:57 AM	#5
Tom Blizzard Regular Crew Join Date: Jun 2007 Location: West Rosemary Beach, Florida Posts: 199	Re: Old Error msg. but new to me.. Thanks.... tried that too. I had high hopes, but it didn't help. Strange, this has worked for the past two years and now, all of a sudden, it won't import the same .mov files.