No audio in timeline/sequence, only in source

Rob Unck · December 21st, 2010, 08:32 AM

Hi all,

I'm using CS5 on a PC (system details below) and a strange audio issue has come up that causes me not to be able to hear any audio in the timeline, only in the source window. Any clues or help would be valuable, thanks!

Details:

- Audio meters function and show that audio is present
- Waveforms look normal in the timeline
- Volume is not down on the track
- There are no errant keyframes on the audio track
- This happens with all projects, all video formats
- I can hear the audio in the source window
- If I right-click on the sequence in the project window and select "Open in Source Monitor", I am able to hear the audio when playing the sequence in the source window, just not in the timeline or Program window
- If I output media from the timeline, audio is intact and I can hear it in the outputted file
- I can hear all other computer system sounds, YouTube, iTunes, etc with no problems
- I've uninstalled and reinstalled Adobe Creative Suite

Any ideas? I'm editing deaf!

System info:
AMD Phenom(tm) II x4 810 Processor 2.60 GHz
Windows 7 Pro
8 GB Ram
64-bit Operating System

Thanks!

David Chilson · December 21st, 2010, 08:51 AM

On the far left of the audio track in the timeline sequence there is a box that toggles between "on" and "mute". Did you someone uncheck that?

Rob Unck · December 21st, 2010, 08:58 AM

Hi David,

Thanks for your quick reply! The track is unmuted. That is, the "Toggle Track Output" button that looks like a speaker isn't clicked off.

It also doesn't matter in which track I place the audio, I get no sound in the timeline from Audio Tracks 1, 2, 3, 4, etc...

However, I can still see that the waveform is there and I can see the audio meters are working, just can't hear it.

Very confusing...

Barry Nolan · December 21st, 2010, 10:23 AM

I have had that happen to me on rare occasions. I just remove the clip, then put it back in.

Jay Bloomfield · December 21st, 2010, 11:30 AM

Quote:

Originally Posted by Rob Unck

Hi all,
- I've uninstalled and reinstalled Adobe Creative Suite

The exact same thing happened to me after the 5.03 Update to PPro was installed. You not only need to uninstall the entire CS5, but you also need to use the Adobe - Adobe CS5 Clean Tool before you do your re-install.

Since the Cleaner Tool eliminates all traces of the Creative Suite from your computer, it could potentially impact CS4 and CS3 installations, so it is a tool of last resort.

Rob Unck · December 22nd, 2010, 05:09 AM

Quote:

Originally Posted by Jay Bloomfield

You not only need to uninstall the entire CS5, but you also need to use the Adobe - Adobe CS5 Clean Tool before you do your re-install.

Since the Cleaner Tool eliminates all traces of the Creative Suite from your computer, it could potentially impact CS4 and CS3 installations, so it is a tool of last resort.

Hi Jay, thanks so much, but something must be really screwy with my system or settings because it didn't work for me.

I followed all of Adobe's instructions, restarted after uninstalling the apps and then restarted again after running the Cleaner Tool. Still having the same issue with no audio playing in the timeline, no matter what project, video format, audio format... I can hear audio in the source window, but nowhere else.

Anyone who's reading this and might have any other ideas can scroll up to my original post for more details.

Thanks already to the folks who've offered up help!

Jay Bloomfield · December 24th, 2010, 11:37 AM

The only other thing that I can suggest is that you deactivate before you uninstall and then re-enter the S/N. It almost sounds like your copy of Premiere may have lapsed into trial mode. Have you noticed anything else unusual about playback from the timeline?

Beyond that, you're only hope is to work with Adobe to see what support might have to say.

Claire Buckley · December 24th, 2010, 11:51 AM

Have you set up your media cache location correctly and did the clips "conform" when you imported them to the project?

Rob Unck · January 4th, 2011, 03:44 AM

Yep, media cache location is correctly set up, all clips conform, I did deactivate before uninstall and re-entered the S/N when I reinstalled. Nothing else about playback from the timeline is strange.

I can hear audio everywhere I expect to hear audio on my PC, whether in Premiere or other apps, except when playing back the sequence from the timeline.

When I right click the sequence in the project window and select "Open in Source Monitor", I can hear the audio. When I export the sequence from the timeline, the audio is present in the exported file, I just can't hear anything played in the timeline no matter which project, which audio track is used, it's not muted.....

I think it's time I talk to Adobe support. ;)

Thanks again for the suggestions so far and I'm happy to hear more if anyone has ideas.

Craig A. Butler · January 12th, 2011, 02:19 AM

I just had this same problem and found your thread while looking for solutions. Don't know if you've solved it yet, but I finally figured out what was causing this behavior for me. If you right-click on a sequence and go to sequence settings, the first entry there is "Editing mode". If that's set to anything other than "Desktop" then it seems you won' t hear your sequence audio from your desktop speakers - it is trying to send it to whatever it is set to there. For example, I have a Blackmagic Intensity Pro, and discovered that my sequence was set to "Blackmagic NTSC DV". It seems you can't change the Editing Mode once it's set for a sequence, but creating a new sequence from scratch and setting the Editing Mode to "Desktop" will create a sequence that plays the audio out through your computer's sound card.

Hope this helps someone, good luck!

Rob Unck · January 12th, 2011, 03:30 AM

Thanks Craig, that did it! Mine was set to my Blackmagic card as well. Thanks again.

Roger Averdahl · January 12th, 2011, 11:31 AM

Quote:

Originally Posted by Rob Unck

Thanks Craig, that did it! Mine was set to my Blackmagic card as well. Thanks again.

If you want audio from any Blackmagic Design timeline you *must* use their audio output on the card. There is no other way to get audio out from any Blackmagic Design timeline.

Så fungerar det! :)

Ann Bens · January 12th, 2011, 12:30 PM

Quote:

Originally Posted by Rob Unck

Thanks Craig, that did it! Mine was set to my Blackmagic card as well. Thanks again.

Always mention you are using 3rd party hardware.
Premiere can acts quite differently.

December 21st, 2010, 08:32 AM	#1
Rob Unck Regular Crew Join Date: Apr 2002 Location: Södertälje, Sweden Posts: 59	No audio in timeline/sequence, only in source - CS5 Hi all, I'm using CS5 on a PC (system details below) and a strange audio issue has come up that causes me not to be able to hear any audio in the timeline, only in the source window. Any clues or help would be valuable, thanks! Details: - Audio meters function and show that audio is present - Waveforms look normal in the timeline - Volume is not down on the track - There are no errant keyframes on the audio track - This happens with all projects, all video formats - I can hear the audio in the source window - If I right-click on the sequence in the project window and select "Open in Source Monitor", I am able to hear the audio when playing the sequence in the source window, just not in the timeline or Program window - If I output media from the timeline, audio is intact and I can hear it in the outputted file - I can hear all other computer system sounds, YouTube, iTunes, etc with no problems - I've uninstalled and reinstalled Adobe Creative Suite Any ideas? I'm editing deaf! System info: AMD Phenom(tm) II x4 810 Processor 2.60 GHz Windows 7 Pro 8 GB Ram 64-bit Operating System Thanks!

December 21st, 2010, 08:51 AM	#2
David Chilson Major Player Join Date: Dec 2006 Location: Walworth, NY Posts: 292	On the far left of the audio track in the timeline sequence there is a box that toggles between "on" and "mute". Did you someone uncheck that? __________________ Dave Chilson www.loc.org

December 24th, 2010, 11:51 AM	#8
Claire Buckley Regular Crew Join Date: Jan 2010 Location: UK Posts: 176	Have you set up your media cache location correctly and did the clips "conform" when you imported them to the project? __________________ Women don't hit harder, they just hit lower!

December 21st, 2010, 08:58 AM	#3
Rob Unck Regular Crew Join Date: Apr 2002 Location: Södertälje, Sweden Posts: 59	Hi David, Thanks for your quick reply! The track is unmuted. That is, the "Toggle Track Output" button that looks like a speaker isn't clicked off. It also doesn't matter in which track I place the audio, I get no sound in the timeline from Audio Tracks 1, 2, 3, 4, etc... However, I can still see that the waveform is there and I can see the audio meters are working, just can't hear it. Very confusing...

December 21st, 2010, 10:23 AM	#4
Barry Nolan New Boot Join Date: Mar 2010 Location: Agua Dulce, California Posts: 23	I have had that happen to me on rare occasions. I just remove the clip, then put it back in.

December 24th, 2010, 11:37 AM	#7
Jay Bloomfield Major Player Join Date: Feb 2008 Location: Voorheesville, NY Posts: 433	The only other thing that I can suggest is that you deactivate before you uninstall and then re-enter the S/N. It almost sounds like your copy of Premiere may have lapsed into trial mode. Have you noticed anything else unusual about playback from the timeline? Beyond that, you're only hope is to work with Adobe to see what support might have to say.

January 4th, 2011, 03:44 AM	#9
Rob Unck Regular Crew Join Date: Apr 2002 Location: Södertälje, Sweden Posts: 59	Yep, media cache location is correctly set up, all clips conform, I did deactivate before uninstall and re-entered the S/N when I reinstalled. Nothing else about playback from the timeline is strange. I can hear audio everywhere I expect to hear audio on my PC, whether in Premiere or other apps, except when playing back the sequence from the timeline. When I right click the sequence in the project window and select "Open in Source Monitor", I can hear the audio. When I export the sequence from the timeline, the audio is present in the exported file, I just can't hear anything played in the timeline no matter which project, which audio track is used, it's not muted..... I think it's time I talk to Adobe support. ;) Thanks again for the suggestions so far and I'm happy to hear more if anyone has ideas.

January 12th, 2011, 02:19 AM	#10
Craig A. Butler Tourist Join Date: Mar 2007 Location: Albuquerque, NM Posts: 3	I just had this same problem and found your thread while looking for solutions. Don't know if you've solved it yet, but I finally figured out what was causing this behavior for me. If you right-click on a sequence and go to sequence settings, the first entry there is "Editing mode". If that's set to anything other than "Desktop" then it seems you won' t hear your sequence audio from your desktop speakers - it is trying to send it to whatever it is set to there. For example, I have a Blackmagic Intensity Pro, and discovered that my sequence was set to "Blackmagic NTSC DV". It seems you can't change the Editing Mode once it's set for a sequence, but creating a new sequence from scratch and setting the Editing Mode to "Desktop" will create a sequence that plays the audio out through your computer's sound card. Hope this helps someone, good luck!

January 12th, 2011, 03:30 AM	#11
Rob Unck Regular Crew Join Date: Apr 2002 Location: Södertälje, Sweden Posts: 59	Thanks Craig, that did it! Mine was set to my Blackmagic card as well. Thanks again.