Help, perplexing freeze problem in PPCS4 at DVinfo.net

Sherri Nestico · July 1st, 2010, 03:47 PM

Hi all
I am experiencing a perplexing problem when using Premiere Pro CS4 on my work laptop. It's a Dell Latitude E6500, intel 2 duo, T9900 3.06ghz, 4 gb of ram, windows xp pro, 250 gb hard drive about 75 percent free. I'm running PP4 4.2.1

With AVI files captured by PP4 from my Sony V1U, the source and program monitors will sometimes not respond. I hit play button and - nothing. I don't get any error message, no "premiere pro is not responding." The monitors simply refuse to play. Or I will be playing a clip, stop it and then go to start it again and - nothing. I cleared the cache thinking that would help and it didn't. What I've been having to do is simply open and close the program multiple times until the monitors finally work again.

I first encountered this problem several months ago. Then it mysteriously went away and now it's back. It is particularly annoying when it occurs on deadline. Anyone have any suggestions? I'm not sure if this is indicative of a software or hardware problem - if it's a software problem I'm on my own since our IT department doesn't support software. Help!!!

Harm Millaard · July 1st, 2010, 05:18 PM

The hardware problem is that your disk setup is below minimum requirements. The software problem is that your system is very likely polluted with all kinds of stuff, as happens on every system.

Clean your system, tune it and add at least 1 or better 2 eSATA 7200 disks.

Sherri Nestico · July 1st, 2010, 07:13 PM

Thanks, Harm

I'll pass along the suggestions to our IT department. I might be able to get them to flush the system of unneeded bloatware, but anything that costs money to fix will most likely get me a "live with it" response.

I try not to involve IT too much when I have problems...Premiere was flaking out on me one time and when I called IT about it, the guy asked me "What's Premiere Pro?" I ended up fixing the problem myself.

July 1st, 2010, 03:47 PM	#1
Sherri Nestico Regular Crew Join Date: Feb 2009 Location: Port St. Lucie, FL Posts: 167	Help, perplexing freeze problem in PPCS4 Hi all I am experiencing a perplexing problem when using Premiere Pro CS4 on my work laptop. It's a Dell Latitude E6500, intel 2 duo, T9900 3.06ghz, 4 gb of ram, windows xp pro, 250 gb hard drive about 75 percent free. I'm running PP4 4.2.1 With AVI files captured by PP4 from my Sony V1U, the source and program monitors will sometimes not respond. I hit play button and - nothing. I don't get any error message, no "premiere pro is not responding." The monitors simply refuse to play. Or I will be playing a clip, stop it and then go to start it again and - nothing. I cleared the cache thinking that would help and it didn't. What I've been having to do is simply open and close the program multiple times until the monitors finally work again. I first encountered this problem several months ago. Then it mysteriously went away and now it's back. It is particularly annoying when it occurs on deadline. Anyone have any suggestions? I'm not sure if this is indicative of a software or hardware problem - if it's a software problem I'm on my own since our IT department doesn't support software. Help!!! __________________ Follow me on Facebook! http://www.facebook.com/TCPalmSherriNestico

July 1st, 2010, 07:13 PM	#3
Sherri Nestico Regular Crew Join Date: Feb 2009 Location: Port St. Lucie, FL Posts: 167	Thanks, Harm I'll pass along the suggestions to our IT department. I might be able to get them to flush the system of unneeded bloatware, but anything that costs money to fix will most likely get me a "live with it" response. I try not to involve IT too much when I have problems...Premiere was flaking out on me one time and when I called IT about it, the guy asked me "What's Premiere Pro?" I ended up fixing the problem myself. __________________ Follow me on Facebook! http://www.facebook.com/TCPalmSherriNestico

July 1st, 2010, 05:18 PM	#2
Harm Millaard Trustee Join Date: Aug 2006 Location: Rotterdam, Netherlands Posts: 1,832	The hardware problem is that your disk setup is below minimum requirements. The software problem is that your system is very likely polluted with all kinds of stuff, as happens on every system. Clean your system, tune it and add at least 1 or better 2 eSATA 7200 disks.