CS4 Licensing Issue Adobe not helping at DVinfo.net

Jeff Munsey · March 7th, 2010, 09:15 PM

I have the CS4 Master Suite collection that was part of a laptop purchase. It is fully licensed and valid. It runs fine on the Laptop. However, the laptop is not powerful enough to do AVCHD editing. So, I installed CS4 on my desktop. I entered the provided license key during the intall, and everything checked out fine. Now, when I try to launch an application, I get a licesing error "licensing for this product has expired". But, it has not expired. I called Adobe, and they send me from dept to dept (mostly in India), and yet to have resolved the issue. I am thinking about escalating this with Adobe, but not sure where that will take me. In the meantime, I cannot get some critical work done. Does anyone know of any options, or perhaps of something I may have done wrong in the install.

Adam Gold · March 7th, 2010, 09:36 PM

Did you deactivate the first version on the laptop before activating the version on the desktop? You shouldn't have to, but who knows what's going on at Adobe...

Jeff Munsey · March 7th, 2010, 09:39 PM

I did not deactivate the version on the latop. I was very clear with Adobe about it, and asked them if I should have done that, or If I needed to do that, and they said "no". Perhaps I could give that a try, but I am somewhat concerned if I cannot activate the version on the laptop again in the case that this approach does not work. Then I will be left with nothing. I have seen sites that advertise a fix for this issue by downloading an executable, but I am skeptical about it. I do not need another virus.

Harm Millaard · March 8th, 2010, 03:29 AM

Try this: Adobe - Adobe Licensing Repair Tool

March 7th, 2010, 09:15 PM	#1
Jeff Munsey New Boot Join Date: Mar 2010 Location: Raleigh NC Posts: 6	CS4 Licensing Issue Adobe not helping I have the CS4 Master Suite collection that was part of a laptop purchase. It is fully licensed and valid. It runs fine on the Laptop. However, the laptop is not powerful enough to do AVCHD editing. So, I installed CS4 on my desktop. I entered the provided license key during the intall, and everything checked out fine. Now, when I try to launch an application, I get a licesing error "licensing for this product has expired". But, it has not expired. I called Adobe, and they send me from dept to dept (mostly in India), and yet to have resolved the issue. I am thinking about escalating this with Adobe, but not sure where that will take me. In the meantime, I cannot get some critical work done. Does anyone know of any options, or perhaps of something I may have done wrong in the install.

March 7th, 2010, 09:36 PM	#2
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	Did you deactivate the first version on the laptop before activating the version on the desktop? You shouldn't have to, but who knows what's going on at Adobe... __________________ "It can only be attributable to human error... This sort of thing has cropped up before, and it has always been due to human error."

March 7th, 2010, 09:39 PM	#3
Jeff Munsey New Boot Join Date: Mar 2010 Location: Raleigh NC Posts: 6	I did not deactivate the version on the latop. I was very clear with Adobe about it, and asked them if I should have done that, or If I needed to do that, and they said "no". Perhaps I could give that a try, but I am somewhat concerned if I cannot activate the version on the laptop again in the case that this approach does not work. Then I will be left with nothing. I have seen sites that advertise a fix for this issue by downloading an executable, but I am skeptical about it. I do not need another virus.

March 8th, 2010, 03:29 AM	#4
Harm Millaard Trustee Join Date: Aug 2006 Location: Rotterdam, Netherlands Posts: 1,832	Try this: Adobe - Adobe Licensing Repair Tool