Pure Virtual Call Error at DVinfo.net

Patrick Myers · October 6th, 2009, 05:44 PM

Hello,
I am having a problem with exporting MPEG2 DVD out of Premiere Pro CS3 using Adobe Media Encoder.

During renders it will fail at random points and give a Pure Virtual Call error.
After some digging I have deleted the preferences and installed a update for my C++ Library but nothing seems to work. I haven't been able to find any other work arounds. I have 36 half hour videos to export and this is really slowing me down.

I am cutting on a 32-bit Vista Business Ultimate with 4 gigs of ram. Thanks in advance.

Tripp Woelfel · October 6th, 2009, 08:21 PM

For a variety of reasons, output quality among them, I've given up on AME for DVDs. I spent the US$100 or so for TMPGEnc and pipe the output through DebugMode. The frequent AME failures wanted to make me jump out of a high window.

In trying to suss out my AME failure issues I did a ton of research and do not recollect seeing your type of error. My limited familiarity with the innards of software leads me to believe that you might have a wormy install of something. You might try uninstalling and reinstalling CS3. Please stop rolling your eyes now. (grin) If that doesn't solve it, blow away the entire machine and reinstall the OS. Do a full drive format too. (Is it still called "low level"?) Drive issues can cause weird problems.

Whilst this may sound a bit drastic, it's simpler than trying to solve the problem at the component level. It may actually be quicker too.

Patrick Myers · October 7th, 2009, 02:26 PM

I was dreading that that was what I might have to do. I am on a very tight time limit to get these videos exported and onto DVD Masters so I think I will just have to tough it out for a while.

Update: It seems to work when I completely shut the machine down and start rendering after booting it back up. Might this mean that I have a memory leak problem? Also I am working on a internal RAID 0. Might that cause problems?

Tripp Woelfel · October 7th, 2009, 07:12 PM

Quote:

Originally Posted by Patrick Myers

Update: It seems to work when I completely shut the machine down and start rendering after booting it back up. Might this mean that I have a memory leak problem? Also I am working on a internal RAID 0. Might that cause problems?

Glad to hear you got is at least partially sorted. A reboot can cure a variety of ills. I always reboot before I render.

A properly configured RAID shouldn't make a difference. It just looks like a really big and really fast disk to the OS and apps, assuming it's a hardware RAID. It can be that way for a software RAID too but there are lots of variables with that one.

October 6th, 2009, 05:44 PM	#1
Patrick Myers Regular Crew Join Date: Sep 2008 Location: Springfield MO Posts: 38	Pure Virtual Call Error Hello, I am having a problem with exporting MPEG2 DVD out of Premiere Pro CS3 using Adobe Media Encoder. During renders it will fail at random points and give a Pure Virtual Call error. After some digging I have deleted the preferences and installed a update for my C++ Library but nothing seems to work. I haven't been able to find any other work arounds. I have 36 half hour videos to export and this is really slowing me down. I am cutting on a 32-bit Vista Business Ultimate with 4 gigs of ram. Thanks in advance.

October 6th, 2009, 08:21 PM	#2
Tripp Woelfel Trustee Join Date: Jan 2008 Location: North Conway, NH Posts: 1,745	For a variety of reasons, output quality among them, I've given up on AME for DVDs. I spent the US$100 or so for TMPGEnc and pipe the output through DebugMode. The frequent AME failures wanted to make me jump out of a high window. In trying to suss out my AME failure issues I did a ton of research and do not recollect seeing your type of error. My limited familiarity with the innards of software leads me to believe that you might have a wormy install of something. You might try uninstalling and reinstalling CS3. Please stop rolling your eyes now. (grin) If that doesn't solve it, blow away the entire machine and reinstall the OS. Do a full drive format too. (Is it still called "low level"?) Drive issues can cause weird problems. Whilst this may sound a bit drastic, it's simpler than trying to solve the problem at the component level. It may actually be quicker too.

October 7th, 2009, 02:26 PM	#3
Patrick Myers Regular Crew Join Date: Sep 2008 Location: Springfield MO Posts: 38	I was dreading that that was what I might have to do. I am on a very tight time limit to get these videos exported and onto DVD Masters so I think I will just have to tough it out for a while. Update: It seems to work when I completely shut the machine down and start rendering after booting it back up. Might this mean that I have a memory leak problem? Also I am working on a internal RAID 0. Might that cause problems?