Huge problem with the A1s

Mitch Hunt · March 21st, 2009, 12:53 PM

Here's a short clip I just captured on the A1s. Could someone else download it and see if they get the same results. Try it in Premiere or AE if you could. I would really help narrow down the problem.

Here it is: http://ia311341.us.archive.org/1/ite.../captured.mpeg

Graham Hickling · March 21st, 2009, 01:27 PM

I can't get that clip to import into Premiere CS3.2.0. However it plays fine in a couple of software media players (VLC and Mediaplayer Classic).

Will try a few other things and report back....

Graham Hickling · March 21st, 2009, 01:34 PM

Hmmm... tried it with Premiere CS3 on a different machine and it DID load this time. No artifacts. Also ran it through MPEG2Repair, which is a mpeg transport stream fix program, and it reported "no errors".

Mitch Hunt · March 21st, 2009, 01:42 PM

Very strange, it won't play right on either of my computers. Have you tried it on After Effects?

Graham Hickling · March 21st, 2009, 01:57 PM

Loads and plays fine in After Effects CS3 8.0.2 on both machines.

Mitch Hunt · March 21st, 2009, 02:29 PM

It must be incompatible with CS4 then. Now what am I gonna do? I have some filming for a client to do today and a lot next week with no way to edit it. What a mess.

Graham Hickling · March 21st, 2009, 02:43 PM

I have CS4 on a dual boot - just checked and your clip loaded fine into both CS4 Premiere and After Effects.

Mitch Hunt · March 21st, 2009, 02:48 PM

This is one of the most confusing computer problems I've ever had. Do you have Vista as your operating system?

Graham Hickling · March 21st, 2009, 03:06 PM

I have CS3 on a XP64 install, and both CS3 and CS4 on a XP32 install ... CS4 isn't working well for me - I'll probably wait for more stable releases, more memory and Windows 7 before I try to do much with it.

Mitch Hunt · March 21st, 2009, 03:08 PM

Did you add effects and try play it? Will it render? I just now tried to import the same exact video into AE CS4 and it immediately crashed.

Mitch Hunt · March 21st, 2009, 03:24 PM

So when you first received this camera all you had to do was plug it in and it was ready to go?

I'm headed out to do some filming now, thanks for all your help!

Graham Hickling · March 21st, 2009, 04:06 PM

OK I just pulled your clip into AfterEffects CS4 9.01.51 on XP32 and added Curves. Plays fine....

I have a Sony FX7, can't help you with Canon settings, sorry.

Pete Bauer · March 21st, 2009, 09:38 PM

Mitch, your computer must have some sort of problem, or the clip you uploaded didn't include the "red zone" frames in your footage. I also imported into an HDV 60i sequence and had no trouble with the clip on a QX6700 machine booted to a partition with Vista x64 SP1, in CS4 version of PPro and AE (Vista and CS4 fully updated as of this afternoon). Imported, fiddled with a few different effects and it all behaved properly. Really doubt it is the camera.

I believe the red frames indicate a dropout that the capture module of PPro identified; in old versions it used to be that dropouts caused a capture abort or other unfriendly anomalies. Did you run a head cleaning tape for a few seconds with this new camera before starting to shoot with it? That is generally recommended.

If you have CS3 and CS4 installed on the same partition, it is possible that they conflicted. I had similar problems with CS2 and CS3 (really messed up the system to have them co-exist, which it SHOULDN'T do, but did), which is why I have CS4 on a separate partition (so I can use either CS3 with Cineform Prospect or Adobe CS4 without Cineform without worries, pending their long-awaited upgrade to fully support CS4).

Mitch Hunt · March 21st, 2009, 09:59 PM

Here's what I get after importing it into AE and putting it into a composition. Does anyone have an idea of why this is happening to me and only me?

Mitch Hunt · March 21st, 2009, 10:13 PM

Quote:

Originally Posted by Pete Bauer

If you have CS3 and CS4 installed on the same partition, it is possible that they conflicted.

Pete, I do have Premiere Elements 3.0.2 installed on the same partition as PPro on both computers. Could this have something to do with it? But I've been using PPro with SD video taken on a different camera for some time now with no problems.

March 21st, 2009, 09:38 PM	#28
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Mitch, your computer must have some sort of problem, or the clip you uploaded didn't include the "red zone" frames in your footage. I also imported into an HDV 60i sequence and had no trouble with the clip on a QX6700 machine booted to a partition with Vista x64 SP1, in CS4 version of PPro and AE (Vista and CS4 fully updated as of this afternoon). Imported, fiddled with a few different effects and it all behaved properly. Really doubt it is the camera. I believe the red frames indicate a dropout that the capture module of PPro identified; in old versions it used to be that dropouts caused a capture abort or other unfriendly anomalies. Did you run a head cleaning tape for a few seconds with this new camera before starting to shoot with it? That is generally recommended. If you have CS3 and CS4 installed on the same partition, it is possible that they conflicted. I had similar problems with CS2 and CS3 (really messed up the system to have them co-exist, which it SHOULDN'T do, but did), which is why I have CS4 on a separate partition (so I can use either CS3 with Cineform Prospect or Adobe CS4 without Cineform without worries, pending their long-awaited upgrade to fully support CS4). __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

March 21st, 2009, 09:59 PM	#29
Mitch Hunt Regular Crew Join Date: Nov 2008 Location: Broken Bow, NE Posts: 145	Here's what I get after importing it into AE and putting it into a composition. Does anyone have an idea of why this is happening to me and only me? Attached Thumbnails

March 21st, 2009, 12:53 PM	#16
Mitch Hunt Regular Crew Join Date: Nov 2008 Location: Broken Bow, NE Posts: 145	Here's a short clip I just captured on the A1s. Could someone else download it and see if they get the same results. Try it in Premiere or AE if you could. I would really help narrow down the problem. Here it is: http://ia311341.us.archive.org/1/ite.../captured.mpeg

March 21st, 2009, 01:27 PM	#17
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	I can't get that clip to import into Premiere CS3.2.0. However it plays fine in a couple of software media players (VLC and Mediaplayer Classic). Will try a few other things and report back....

March 21st, 2009, 01:34 PM	#18
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	Hmmm... tried it with Premiere CS3 on a different machine and it DID load this time. No artifacts. Also ran it through MPEG2Repair, which is a mpeg transport stream fix program, and it reported "no errors".

March 21st, 2009, 01:42 PM	#19
Mitch Hunt Regular Crew Join Date: Nov 2008 Location: Broken Bow, NE Posts: 145	Very strange, it won't play right on either of my computers. Have you tried it on After Effects?

March 21st, 2009, 01:57 PM	#20
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	Loads and plays fine in After Effects CS3 8.0.2 on both machines.

March 21st, 2009, 02:29 PM	#21
Mitch Hunt Regular Crew Join Date: Nov 2008 Location: Broken Bow, NE Posts: 145	It must be incompatible with CS4 then. Now what am I gonna do? I have some filming for a client to do today and a lot next week with no way to edit it. What a mess.

March 21st, 2009, 02:43 PM	#22
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	I have CS4 on a dual boot - just checked and your clip loaded fine into both CS4 Premiere and After Effects.

March 21st, 2009, 02:48 PM	#23
Mitch Hunt Regular Crew Join Date: Nov 2008 Location: Broken Bow, NE Posts: 145	This is one of the most confusing computer problems I've ever had. Do you have Vista as your operating system?

March 21st, 2009, 03:06 PM	#24
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	I have CS3 on a XP64 install, and both CS3 and CS4 on a XP32 install ... CS4 isn't working well for me - I'll probably wait for more stable releases, more memory and Windows 7 before I try to do much with it.

March 21st, 2009, 03:08 PM	#25
Mitch Hunt Regular Crew Join Date: Nov 2008 Location: Broken Bow, NE Posts: 145	Did you add effects and try play it? Will it render? I just now tried to import the same exact video into AE CS4 and it immediately crashed.

March 21st, 2009, 03:24 PM	#26
Mitch Hunt Regular Crew Join Date: Nov 2008 Location: Broken Bow, NE Posts: 145	So when you first received this camera all you had to do was plug it in and it was ready to go? I'm headed out to do some filming now, thanks for all your help!

March 21st, 2009, 04:06 PM	#27
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	OK I just pulled your clip into AfterEffects CS4 9.01.51 on XP32 and added Curves. Plays fine.... I have a Sony FX7, can't help you with Canon settings, sorry.