Crashing on Export at DVinfo.net

Mike Wade · November 12th, 2008, 07:23 AM

Matrox RTX.2 / Premiere Pro2 has suddenly decided to crash when trying to export an HDV or DV project to MPEG from the Timeline. This happens with both the Matrox and the Adobe encoders. During a 60 mins project it will freeze at almost any point - at the beginning, the middle or towards the end and the PC has to be restarted. This has got rapidly worse and it has now crashed 5 times in succession.

When just editing and not exporting to MPEG Premiere is fine.

I have done a clean-up and defrag and installed the latest Graphics software - I thought the problem lay there - but no joy.

Event Viewer simply says Error 'Application Hang' (101) Event 1002 whatever that means with entreaties to Inform Security Centre and ATI Smart.

BTW this PC is not on the net.

Can anyone help, please ?

Tripp Woelfel · November 12th, 2008, 07:43 AM

I can only speak to the Premier side since I don't use Matrox. I've had this problem and it ended up being an audio codec issue. My workaround was to render the audio out of the timeline and replace the existing audio tracks with the rendered wav file. Don't know why it works, but it does.

The fix is to uninstall all unnecessary audio apps, then uninstall/reinstall Premier, which I haven't done yet because the workaround has been consistently solving my problem for the last four months.

You should note that it only takes one wobbly codec to mess things up. My system only had CS3, Sonic Fire Pro, Sound Forge and an audio rip/convert tool dedicated audio applications and is also not networked. There might also be other applications that are not specifically audio that use codecs. Media players may also install codecs atop the ones Premier needs.

Mike Wade · November 14th, 2008, 04:20 AM

Thanks Tripp, that will be yet another workaround to add to my growing list. I handled the immediate problem as far as this project is concerned by rendering out the timeline in 3 chunks - fortunately I had a couple of dissolves along the way which I could use for cut points. I have just re-rendered a previous project to MPEG and it went without a hitch - baffling !!

November 12th, 2008, 07:23 AM	#1
Mike Wade Regular Crew Join Date: Feb 2005 Location: Holmfirth, West Yorkshire, UK Posts: 161	Crashing on Export Matrox RTX.2 / Premiere Pro2 has suddenly decided to crash when trying to export an HDV or DV project to MPEG from the Timeline. This happens with both the Matrox and the Adobe encoders. During a 60 mins project it will freeze at almost any point - at the beginning, the middle or towards the end and the PC has to be restarted. This has got rapidly worse and it has now crashed 5 times in succession. When just editing and not exporting to MPEG Premiere is fine. I have done a clean-up and defrag and installed the latest Graphics software - I thought the problem lay there - but no joy. Event Viewer simply says Error 'Application Hang' (101) Event 1002 whatever that means with entreaties to Inform Security Centre and ATI Smart. BTW this PC is not on the net. Can anyone help, please ? __________________ Premiere CS5, EX1, 2xFX1,SonyA1,GlideTrack.

November 14th, 2008, 04:20 AM	#3
Mike Wade Regular Crew Join Date: Feb 2005 Location: Holmfirth, West Yorkshire, UK Posts: 161	Thanks Tripp, that will be yet another workaround to add to my growing list. I handled the immediate problem as far as this project is concerned by rendering out the timeline in 3 chunks - fortunately I had a couple of dissolves along the way which I could use for cut points. I have just re-rendered a previous project to MPEG and it went without a hitch - baffling !! __________________ Premiere CS5, EX1, 2xFX1,SonyA1,GlideTrack.

November 12th, 2008, 07:43 AM	#2
Tripp Woelfel Trustee Join Date: Jan 2008 Location: North Conway, NH Posts: 1,745	I can only speak to the Premier side since I don't use Matrox. I've had this problem and it ended up being an audio codec issue. My workaround was to render the audio out of the timeline and replace the existing audio tracks with the rendered wav file. Don't know why it works, but it does. The fix is to uninstall all unnecessary audio apps, then uninstall/reinstall Premier, which I haven't done yet because the workaround has been consistently solving my problem for the last four months. You should note that it only takes one wobbly codec to mess things up. My system only had CS3, Sonic Fire Pro, Sound Forge and an audio rip/convert tool dedicated audio applications and is also not networked. There might also be other applications that are not specifically audio that use codecs. Media players may also install codecs atop the ones Premier needs.