Capture device offline at DVinfo.net

Johnnie Behiri · February 21st, 2008, 11:08 AM

Hi,
My JVC GY-HD251 camera is registered correctly under "system-hardware devices", and I am able to use Cineform HDlink for capturing/exporting HDV video to it, but when opening Premiere CS3 capture window, I get the "capture device offline" message.

Can anybody help please? ("Google the problem" gave no answer or solution)

Thanks

Johnnie

David Newman · February 21st, 2008, 12:31 PM

Check that you HDV device drive in Premiere matches your capture interface. If you using CineForm Aspect / Prospect HD with Premiere (and CineForm Preset), use the CineForm HDV Device driver.

Johnnie Behiri · February 21st, 2008, 12:43 PM

Thanks David,
That was one of the first things I was checking, all was matching, this is not the problem.

Kevin Fox · February 22nd, 2008, 04:24 PM

Johnnie:
Premier can be possesive about it's cameras. We have CS3 on Windows and Sony cameras, so I may be making some assumptions that may or may not apply to you. The only way for me to keep Premier happy is to set Windows to prompt for my device, THEN plug in my Firewire to my camera and turn on the camera. Windows throws up the dialog box, and I click on "EDIT AND RECORD VIDEO USING ADOBE PREMIER PRO". If I do not follow these steps, I get the same situation you described. (We also have Premier 1.5 on another Windows system and it does the same thing. Actually on that system you must have Premier shut down and plug in your firewire, then click on the EDIT AND.....box and let it open Premier automatically).

Strange, but hope that helps. Let us know how things turn out.

Best,

Kevin Fox
AATR Video

Johnnie Behiri · February 22nd, 2008, 06:03 PM

Kevin, thank you for responding.
Unfortunately it did not help me solve the problem.

I do hope it will help others who like me can not understand why if their camera/vcr are properly recognised by windows, and other software (Cineform HDlink, WinDV), are not recognised by Premiere (I did try version 2 and 3).

Thanks again,

Johnnie

James Lamprecht · June 22nd, 2009, 11:58 AM

I have been unable to successfully capture video let alone control the camera using Premiere Pro CS3. I have tried the Canon GL2, XL2 and the XHA1. The first two worked wonderfull with the Premiere Elements 2.0. My computer recognizes the cameras but the CS3 does not. I spoke with Adobe, Canon and Dell to no avail. I downloaded a trial of Sony Vegas and it works fine.

Any ideas?

Thanks,

James Lamprecht

Alan Craven · June 22nd, 2009, 02:13 PM

You are not using a trial version of Premiere by any chance, are you? This version has the HD video handling disabled.

Scott Nelson · June 22nd, 2009, 08:23 PM

Removed my post... Wrong click!

February 21st, 2008, 11:08 AM	#1
Johnnie Behiri Regular Crew Join Date: Apr 2003 Location: Vienna/Austria Posts: 187	Capture device offline Hi, My JVC GY-HD251 camera is registered correctly under "system-hardware devices", and I am able to use Cineform HDlink for capturing/exporting HDV video to it, but when opening Premiere CS3 capture window, I get the "capture device offline" message. Can anybody help please? ("Google the problem" gave no answer or solution) Thanks Johnnie

February 21st, 2008, 12:31 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Check that you HDV device drive in Premiere matches your capture interface. If you using CineForm Aspect / Prospect HD with Premiere (and CineForm Preset), use the CineForm HDV Device driver. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

February 22nd, 2008, 04:24 PM	#4
Kevin Fox New Boot Join Date: Jul 2007 Location: Winchester, VA USA Posts: 23 Images: 15	Worth a try??? Johnnie: Premier can be possesive about it's cameras. We have CS3 on Windows and Sony cameras, so I may be making some assumptions that may or may not apply to you. The only way for me to keep Premier happy is to set Windows to prompt for my device, THEN plug in my Firewire to my camera and turn on the camera. Windows throws up the dialog box, and I click on "EDIT AND RECORD VIDEO USING ADOBE PREMIER PRO". If I do not follow these steps, I get the same situation you described. (We also have Premier 1.5 on another Windows system and it does the same thing. Actually on that system you must have Premier shut down and plug in your firewire, then click on the EDIT AND.....box and let it open Premier automatically). Strange, but hope that helps. Let us know how things turn out. Best, Kevin Fox AATR Video

June 22nd, 2009, 11:58 AM	#6
James Lamprecht Tourist Join Date: Apr 2009 Location: Raleigh, NC Posts: 2	Premiere Pro CS# - Camera Device offline I have been unable to successfully capture video let alone control the camera using Premiere Pro CS3. I have tried the Canon GL2, XL2 and the XHA1. The first two worked wonderfull with the Premiere Elements 2.0. My computer recognizes the cameras but the CS3 does not. I spoke with Adobe, Canon and Dell to no avail. I downloaded a trial of Sony Vegas and it works fine. Any ideas? Thanks, James Lamprecht

June 22nd, 2009, 08:23 PM	#8
Scott Nelson Regular Crew Join Date: Apr 2009 Location: Bloomington, MN Posts: 167	Removed my post... Wrong click! __________________ Canon XH-A1, Rode NTG-2 DIGITAL NOIR PRODUCTIONS Last edited by Scott Nelson; June 22nd, 2009 at 08:24 PM. Reason: Wrong spot

February 21st, 2008, 12:43 PM	#3
Johnnie Behiri Regular Crew Join Date: Apr 2003 Location: Vienna/Austria Posts: 187	Thanks David, That was one of the first things I was checking, all was matching, this is not the problem.

February 22nd, 2008, 06:03 PM	#5
Johnnie Behiri Regular Crew Join Date: Apr 2003 Location: Vienna/Austria Posts: 187	Kevin, thank you for responding. Unfortunately it did not help me solve the problem. I do hope it will help others who like me can not understand why if their camera/vcr are properly recognised by windows, and other software (Cineform HDlink, WinDV), are not recognised by Premiere (I did try version 2 and 3). Thanks again, Johnnie

June 22nd, 2009, 02:13 PM	#7
Alan Craven Major Player Join Date: May 2003 Location: York, England Posts: 518	You are not using a trial version of Premiere by any chance, are you? This version has the HD video handling disabled.