a dar line from top to bottom on all the footage I shot with my HV20 at DVinfo.net
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Canon VIXIA Series AVCHD and HDV Camcorders
For VIXIA / LEGRIA Series (HF G, HF S, HF and HV) consumer camcorders.

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Old April 20th, 2007, 05:40 PM   #1
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a dar line from top to bottom on all the footage I shot with my HV20

I've been using my HV20 for almost a month and it has been flawless.

When I videotaped a live conference last night, there was this black line, running from the top to the bottoms, on the left side of the screen. (near the left 1/3 of the scree) It's a thin dark line.

At first, I thoguth it was a bad tape... but I hooked up my
HV20 directly via HDMI to my Sony 52XBR2 LCD monitor.
It was still there. I tried a couple of other HD monitors,
and they all showed the same thing.

I'm sure I'm still withign the return period, since I bought
mine from Costco.... I'm planning to take it to my local
Costco and get a refund. Should i order it from a different
source just so I can get another HV20 from a different
batch?

Thanks!
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Old April 20th, 2007, 05:59 PM   #2
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Nice thing about Costco is they stand behind their stuff indefinitely. I would just exchange it there..
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Old April 20th, 2007, 06:37 PM   #3
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Leila, good advice from Chris, I'd do the same thing.
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Old April 20th, 2007, 10:55 PM   #4
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Can you post a frame/still from your footage so we can see what you're talking about?
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Old April 21st, 2007, 06:19 AM   #5
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Quote:
Originally Posted by Peter J Alessandria View Post
Can you post a frame/still from your footage so we can see what you're talking about?
Yes, that would help.

Mike
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Old April 21st, 2007, 12:10 PM   #6
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Quote:
Originally Posted by Chris Barcellos View Post
Nice thing about Costco is they stand behind their stuff indefinitely. I would just exchange it there..
Costco changed their return policy this month:

http://www.costco.com/Service/Featur...uctNo=11204333


" Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Exceptions: Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase for a refund."
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