Vista 64 Capture Problems
 

I am having Vista 64 Capture problems. I can Capture DV. However, Neither Vegas 8.0c nor Neo Scene will capture any HD. I can manipulate the camera, rewind, and run tapes back in forth in both programs, but no video will play or be viewable in the 8.0c preview.

When I select Capture in both of the above programs, the Camera will run, but no Capture takes place.

Help

David, that is a tough one, but my first instinct is to tell you to check your i-link setting on the camera menu. I had trouble capturing HD initially, and remember I had to change a setting to get it right, but I cannot remember now what is was.

Check your camera settings in the menu.

Windows talks to HDV/DV camcorders via two separate protocols - one for the video data and one for controlling the device. The latter can take place even if the wrong kind of video data are being sent.

Are you certain that the camcorder is sending HDV? When you try Vegas and you don't get a video, what happens if you close Vegas and try Windows Movie Maker? If it is successful and WMM claims to be using DV then that could well be the problem.

Sometimes an HDV camcorder may be set to DV output mode but switch as soon as you start playing an HDV tape. If you start the tape before launching your capture program then it might get it right. Also, IIRC, for HDV with Vegas, you have to use the internal capture widget instead of the external one.

David,

sounds much like the problems i had when I went with my new dell and using vista 64!!!

Ultimately the dell guy and I sorted out it was conflicting software. I asked him to take everything off that was not needed that might interfere. @#Wish I could tell you what he took out. Perhaps it is a conflicting driver too, I have had that happen before.

Vegas 80.c, Nero, and Movie Maker II will Capture DV.

Nothing I have tried yet, will Capture HD with this Vista 64.

Googling myself to death for the answer........

I see that it's a common problem out there.

check your camcorder settings. Vista shouldn't be the issue David.

Camcorder is HDV out.

But if I change it to DV out, it will Capture.


Camcorder Captures fine on another computer with Xp.

Not the camera

Have you tried powering up the camera before you launch Vegas? Vista needs to recognize the camera before it can pass this on to Vegas. Vegas may not respond if you power up the camera after you have launched Vegas. Just a thought. I run Vista 64 with Vegas 8.0c, 8.1, Edius ProV5 and Adobe CS3 plus others all capture just fine from my FX1 HDV or DV.

Ron Evans

Try VLC to see if you can get an HDV signal. You have to refresh VLC's device list otherwise you won't see it listed.

(I use VLC to capture HDV when I want to monitor the video fullscreen - something that Vegas regretfully can't do).

VLC finds the HV20 in the Capture Device, but does not play or capture.

I have removed every software program that I can, except for Vegas, Nero Scene, and the bare essentials.

I removed the Virus Software (not hooked to Internet).

I have visited the Microsoft Vista 64 Forum, and noticed others are having similar problems with other Camcorders and in FCP.

Vista 64 will capture Standard DV like a charm, but acts like HDV doesn't exist. I hooked up the HV 20 to another computer with XP, and it Captures HDV perfectly.

Go figure...

Hmm - there's a terrible four letter word in what you say - Nero.

Nero, Pinnacle and Roxio are truly notorious for screwing up other software. In the DV world, I have lost count of the number of people I have advised to remove such programs because the video is missing in their other software but the transport controls remain active. They come back delighted that all of a sudden the other software works. I fear the same is true in the HDV world.

Try uninstalling Nero Scene...though the fact you can do DV lessens my confidence that it will work.

I mean Neo Scene a Cineform Product. I tried removing it too.

I've just tried my HDR-HC1 on my Vista 64 system. I used VLC. I have two separate FireWire interfaces and it worked just fine with both.

What chipset does your FireWire interface use? One of mine is Texas Instruments and the other is AGERE. I have read of problems with VIA chipsets. Device Manager will tell you which you have.

I also came across these which may be of use:

Impossible HDV capture issue : HDV Format

Windows Vista does not enumerate an IEEE 1394a device that you connect to the computer (I don't think this will help, though)

And a quick Google for: HDV "Vista 64" yielded many similar issues to yours (little comfort, I know).

Well, David, my apogies if it is a Vista issue. I'd not heard of it before, and have run Vegas on 7 or 8 configurations of Vista without capturing issue.

I recently had an issue with PP capturing, but it was definitely not Vista related.

All I can find under manufacturer is: IEEE 1394 Compliant Host Vender

Driver is up to date.

Talk about repeating myself...I just gave this same info on the XH A1 forum. See if it helps you:

In Vegas go to your capture window. On the little box, top left corner, that says "Prefs" go to Device > IEEE 1394/MPEG2-TS Device.

They all use the same MS drivers.

Goto the Details tab (not the Driver Details button). In the drop-down list, choose Hardware Ids. The items will all begin with something like PCI\VEN_104C&. The VEN_xxxx indicates the vendor. I can probably locate who it is from the number.

Having said all this, I won't pin too many hopes on it since chipset problems tend to affect everything rather than just a logical difference between DV and HDV.

There are four IDs:

PCI\VEN_197B&DEV_2380&SUBSYS_2380197B&REV_00

The rest of the numbers look much like that one.

I Installed Vegas 80.c back onto a very old XP computer. I'll Capture (It works fine) with it, onto a external hard drive, then switch the M2T files over to the new computer to edit, until I can figure this mess out.

Vendor ID 197B is JMicron. Does your system have 2 rather than 3 ports? From what I can tell, JMicron have their own chipset. Is your FireWire integrated with the motherboard or a card? Do you have access to another FireWire card that you can temporarily install, preferably with a different chipset? It would help rule out your interface.

I bought the computer locally. I was planning on asking for different firewire card. I was also planning on taking my camera down to try on a different computer.

Thanks everyone for the help. I'll report back tomorrow.

I found this piece of information last night:

There is no new Windows Vista x64 driver released from Cannon for this device.



VIXIA HV20

I would like to let you know that actually device driver is a bridge between the operating system and the hardware device. Also, the device drivers are generally designed and tested by the hardware manufacturers.



In other words, it is hardware manufacturers’ responsibility to design, develop, test, and support their device drivers.

There does not seemed to be any upgraded Vista 64 drives for other Canon or Sony Camcorder models either.

New Information:

When the camcorder is in the DV Mode the Camcorder shows up in Device Manager under IEEE 1394 Bus, and Captures and works fine.

When the Camcorder is in the HD Capture Mode it does not show up under IEEE 1394 in Device Manager. It shows up under Sound, Video, Game Controller????

Anyway, when it shows up in Device Manager under Sound, Video, Game Controller, it claims that the Device is working properly, but it isn't. No HD Capture.

Re drivers, DV/HDV camcorders use the standard MS drivers - there are none to download from the manufacturers.

Interesting about the Device Manager thing. Did you try that registry tweak - may be it might help (it can't hurt).

And/or when you see the camcorder in Sound, Video, Game Controller, try right-clicking on it and then uninstalling. This *should* clear the hardware part of the registry of anything relating to it. It would be wise to reboot the PC at this point without the camcorder connected. Reconnect it and see if it installs it "properly".

EDIT - Sound etc might be the right location for an AVC subunit (like an HDV cam) but it wouldn't hurt to explicitly uninstall the entry in Device Manager and start over.

Based on my experience troubleshooting hdv difficulties on XP, John's advice is on the right track.

In short, Microsoft's plug-and-play architecture will sometimes choose the correct driver for your hdv camera, and sometimes it won't. If it doesn't, as John wrote, the place to go is the hardware device manager. You can manually specify the driver to be used for a particular device, and this part hasn't changed much for Vista. Here are the XP instructions.

I have uninstalled the Camcorder three times in Device Manager Sound, Video, Game Controller. Re-started Vista each time. Vista finds the Device and installs it. Each time it tells me that the device is working Properly.

I have tried Capturing in Vegas 80.c, 8.1, and Microsoft Movie Maker. When I hit the Capture button, nothing happens, and what is weird is that I never get any kind of error message. Also, if I hit play, nothing ever plays in any of the three software preview screens.

When I try to Capture in Neo Scene, I get a error message: "Could not find video Header 10002 ms of Video data.

Yes, I have tried other tapes. Yes, all the tapes Captured correctly in a old machine with XP.

Is anyone else thinking that a reinstall of Vista might help?

I know that for me, the first thing I do with a new OEM pc is reformat the HD and install everything from scratch. It's a long shot David, but it appears you have nothing to lose at this point.

Update
 

Update:

I took my Camcorder down to the place where I bought my new machine. We hooked up the Camcorder to a machine with Vista 64. Same problem. Vista 64 recognized the Camcorder, but would not Capture HD.

We then hooked the Camcorder to another machine with Vista 32. It worked perfectly. It recognized the HV20 and Microsoft Move Maker Captured the HD, both 1080i and 24P perfectly.

Go figure....

Did you get a chance to try a different FireWire interface?

Yes, no difference. It's something in Vista 64. It hasn't worked on a Vista 64 machine I have found yet. Vista 32 works great. I sure like the extra rendering speed in Vista 64!!!!at least three times faster than my old Dell 2.4 with XP.
Now, if it would only Capture.

David, you've got 2 threads going on this same subject and it makes it a little difficult to follow. As I said, I have my HV working absolutely fine in Vista 64 with both 8.0c and 8.1. My camera in HDV mode also shows up in the Sound, Game... section of Device Manager, sothat's not the issue. The fact that it was a problem on a V64 computer in the store tells me it is an issue with your camera and not Vista. I know a lot of people using the HV on V64 with no issues, so I'm inclined toward a camera problem in your case.

Don't believe it. Windows reporting that "the device is working properly" only means that the driver it has applied is not reporting any errors.

Um, try this manual device specification. If Windows recongnizes your camcorder in HDV mode as the wrong device, it will apply the wrong driver settings every time you reinstall the camcorder.

Also a good idea to visit windows update and make sure you have all the latest patches and service packs.

You ought to try to capture on a 64 bit Vista laptop, if you haven't already.

Unless I missed it, I am surprised that after all this dialogue we do not know what kind/model of pc you have. And just as important, what brand/model was the Vista 64 PC at the store you tried?

Upon doing a google search for hv20 capture issues with vista 64 bit, I just didn't see that this is a particlularly common issue. I still maintain this is not a Vista issue, but I'm beginning to believe it is a PC issue or as Rick says, possibly a camera issue.

The symptom sounds like the camera is in auto detect mode, and that it is not properly switching over to HD for capture, which IS a common problem with these cameras, and not just Canons. However you clearly said that you have it set to HD, not Auto, so that can't be the issue, right?

I looked this up because I'm buying a HV20, and so far from what I've found it is normally an easy cam to work with in Vista 64 bit for the most part.

I'm using a New Acer Aspire M501 8400 Triple Core 2.10 GHz 64 Bit.

It's the only Computer with Vista 64 in the area we know of.

The Camcorder works fine on every computer with Vista 32 or XP we can find. It Captures HD flawlessly on every computer we connect it to. Desk top or Note Book.

The only problem is with the computer with Vista 64. My new one.

The Vista 64 is excellent for editing and rendering. So I plan to Capture with a older computer with Neo Scene onto a external Hard Drive. Then edit from there using Vegas 8.1 and Vista 64.

Until I can find a fix....

Have you considered dual-booting with either Vista 32 or XP? The former is easier to do but requires a second Vista license.

Have you tried using Vegas Pro 8.0c instead of 8.1a? Although 8.1 is 64-bit, it is not yet an ideal choice for editing because there are no 64-bit plug-ins available that work with it. I only use 8.1 when I have few or no effects and need no plug-ins.

Yes, I have used 8.0c, 8.0d and 7d.

I have also tried capturing with Neo Scene, and Microsoft Movie Maker.

"Have you considered dual-booting with either Vista 32 or XP? The former is easier to do but requires a second Vista license".

My Aspire comes with a extra set of Vista 32 install Disks.

But, Editing and Rendering in 64 bit with 8.1 is a dream!!!

I'll Capture with a old computer to a external drive for now.

Anyway, I don't know if I'm smart enough how to figure a duel boot with two operating systems. I have never done it before.

Been doing a lot of looking around on the net. Many people with different Camcorders and Software, including Final Cut Pro are experiencing multiple problems with trying to Capture HD with Vista 64.

David, there are SO many people capturing from laptops, desktops with Vista 64 bit, I would consider returning the PC and buying another online.

I capture with two PCs with Vista 64 bit, never even an issue, just as thousands of people are.

While on paper you should be able to capture with your Acer, Acer is a lower-end brand and I'm not surprised you're having an issue of any kind with it. It is likely not an optimal choice for Vista 64 bit or video editing, but don't get me wrong, if you can make it work for you go for it. You can get an Acer with decent processor, but the other components are often going to be second rate, which is why the prices are so low for that line of machines.

I believe your issue lies with your PC. My last trip into Circuit City before they closed I found that most of the new laptops they had were Vista 64 bit. I still say the issue is not Vista, but I will go a step further and say you have a machine that is not optimal for Vista 64 bit.

Find an HP or other better brand and I believe your problems will be over. It's too bad you're stuck in an area with probably so few options at the store.

Good luck; I hope you can make your Acer work before your return time runs out at the store.

Good luck.

My New Acer Aspire M501 8400 Triple Core 2.10 GHz 64 Bit is not a Lap Top.

We have captured successfully with the same type of new machine as above with Vista 32 installed for a OS.

From what I have read on other boards, some Brands & Models of Camcorders have problems, and some do not. Canon HV20 & HV30's are among those having problems on Vista 64 machines.

I owned a HP once, never again. I don't like the way HP Computers are always trying to tell me what to do. I even dumped my HP Printer. Acer Aspire M501 8400 is my second Acer Computer. The first is still running after three years. Never had a problem. Actually I am using it now. I'm also using it now to Capture my video for my Acer Aspire M501 8400 to edit later.

Except for the Capture problem, my Acer Aspire M501 8400 edits like crazy. I'm keeping it. You can capture video with just about any computer with firewire to a external hard drive.

That's what I am doing, and waiting for a Vista 64/Canon HV20 fix.

David, please stop spreading this misinformation. I have an HV20 working perfectly on Vista 64. I also moderate another very popular video forum and we have not seen many people with this issue, either. For every problem you see posted on the internet there are dozens who aren't having issues that don't post. If the problem were endemic we would have seen it already as the HV line has been out for more than 2 years and Vista 64 has been shipping as an OEM OS for more than a year. The fix you're waiting for isn't coming because this problem is uncommon. I suggest you look elsewhere for a resolution.

David, to be clear I want to state that your Acer desktop (laptop, whatever) is probably a fine machine for the most part, and I certainly didn't mean to disparage it, thought I'm sure I came across that way.

What I'm saying is that it's components may not be optimal for Vista 64 bit because of choices made to keep manufacturing costs down. So while for 99% of your uses it will function pefectly fine, etc, a glitch such as your experiencing could easily be due to a component issue that may never be fixable until it is found and replaced. And because the issue only appears for this one task, you may never find what the actual problem is.

If you are going to keep it and have to use a workaround, and if that works for you, that's great. I just can't imagine having a new PC that cannot capture footage from a camera as common as yours.

Rick was pretty direct, but I cannot disagree with anything he says. I have researched this since you brought it up as I am buying a Canon HV30 tonite, and it just does not appear to be the common problem you have found it to be, not with the HV20 or HV30.

Good luck with it just the same. Regardless, it is a shame you have a new PC and this issue has reared its head. Gotta be tough.