E-bay phone number? at DVinfo.net

Frank Granovski · June 4th, 2003, 03:01 PM

Does anyone have a phone number for e-bay?

Someone somehow changed my password. Lovely, huh?

Keith Loh · June 4th, 2003, 04:30 PM

My brother is a CSR for eBay. He's online, I'll ask him.

K. Forman · June 4th, 2003, 04:40 PM

Does this mean you really didn't sell me that camera? I got the high bid... :)

Keith Loh · June 4th, 2003, 04:42 PM

Alas, I am informed that eBay has no phone support. Evidently, you must file a report here:

http://pages.ebay.com/help/index_popup.html

Go to "Resolving Trading Concerns"

and then

"Report Account Theft"

which says:
Your password and/or password hint was changed without your authorization.

If you received a confirmation that your password or password hint question has been changed, first check with all family members or business associates authorized to use your account.

If your password has been changed, please proceed to your password hint question. If you are able to access your password hint question, change your password immediately.

If your password hint question has been changed and you are also not able to access your password, please contact eBay's Customer Support Department.

... where you have to fill out the form. So he says, fill out the form.

Frank Granovski · June 4th, 2003, 09:10 PM

Ya, thanks. I already tried that. Both my password and password hint were changed. I guess I'm sh** out of luck.

Roze Ann · June 5th, 2003, 02:19 AM

Frank ...not "sol" yet...here's a number I've used a few times to contact Ebay. Let me know if you get anywhere. Good Luck!

1-800-322-9266

Also check out this site (hard to find contact numbers):
http://www.auctionguild.com/generic17.html;$sessionid$S2UD2WIAAACHFTZENUGJPQWPERWRJPX0

Nigel Moore · June 5th, 2003, 02:47 AM

It's a scary reflection on ebay's security that someone can do that without your knowing.

Makes me wonder whether it's even worth keeping mine.

Frank Granovski · June 5th, 2003, 04:18 AM

Thanks for the number and link. Anyway, it seems that when I used my friend's computer, the 'puter got a cookie, and when this friend decided to get a membership, the cookie was still on the 'puter. The friend then went to a page that was book marked, and the XP based 'puter put my log-in, cookied info on it. The friend then got confused, and re-entered---changing---my password info. Nice, huh? Anyway, everything is straightened out, and NO THANKS to the non-existent EBAY help. D_mn them!

Roze Ann · June 10th, 2003, 09:47 PM

Yup...I'm just about 'over it' with Ebay even though my transactions have generally been great. However the one person who outright STOLE $ from me ($500) is STILL allowed to hold an account with Ebay even though Ebay has been contacted directly by the Internet Fraud Investigation unit in Texas...telling Ebay that this person is under several investigations for internet fraud. I for one have filed numerous official complaints and provided proof to all who request it. Ebay has yet to follow up even though I've given up on any refund but have CLEARLY stated that my concern is for future Ebayer's who deal with this particular person. I don't know...use to think "Ebay rules" ...now I'm not so sure.

Question for you 'legal knowledge folks' ...since the persons real name is protected by Ebay (supposedly) if they have a user ID other than a 'real name' ..would I be legally liable for posting the Ebay user ID of that person on say a site like this...to at least warn some folks that this person is a crook. I know his 'real' name ...or at least the name he goes by...but would never reveal that because of liability issues. Just wondering only about revealing the Ebay ID name. Thanks for advice.

June 4th, 2003, 03:01 PM	#1
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	E-bay phone number? Does anyone have a phone number for e-bay? Someone somehow changed my password. Lovely, huh?

June 4th, 2003, 04:30 PM	#2
Keith Loh Air China Pilot Join Date: May 2002 Location: Vancouver, B.C. Posts: 2,389	My brother is a CSR for eBay. He's online, I'll ask him. __________________ -- Visit http://www.KeithLoh.com \| stuff about living in Vancouver \| My Flickr photo gallery

June 4th, 2003, 04:42 PM	#4
Keith Loh Air China Pilot Join Date: May 2002 Location: Vancouver, B.C. Posts: 2,389	Fill out the form Alas, I am informed that eBay has no phone support. Evidently, you must file a report here: http://pages.ebay.com/help/index_popup.html Go to "Resolving Trading Concerns" and then "Report Account Theft" which says: Your password and/or password hint was changed without your authorization. If you received a confirmation that your password or password hint question has been changed, first check with all family members or business associates authorized to use your account. If your password has been changed, please proceed to your password hint question. If you are able to access your password hint question, change your password immediately. If your password hint question has been changed and you are also not able to access your password, please contact eBay's Customer Support Department. ... where you have to fill out the form. So he says, fill out the form. __________________ -- Visit http://www.KeithLoh.com \| stuff about living in Vancouver \| My Flickr photo gallery

June 5th, 2003, 02:19 AM	#6
Roze Ann Regular Crew Join Date: May 2003 Location: Austin, TX Posts: 116	Ebay Phone Number Frank ...not "sol" yet...here's a number I've used a few times to contact Ebay. Let me know if you get anywhere. Good Luck! 1-800-322-9266 Also check out this site (hard to find contact numbers): http://www.auctionguild.com/generic17.html;$sessionid$S2UD2WIAAACHFTZENUGJPQWPERWRJPX0 __________________ "God is good, life is hard, Heaven is sure" Camille Daily Fat Cat Media

June 10th, 2003, 09:47 PM	#9
Roze Ann Regular Crew Join Date: May 2003 Location: Austin, TX Posts: 116	Yup...I'm just about 'over it' with Ebay even though my transactions have generally been great. However the one person who outright STOLE $ from me ($500) is STILL allowed to hold an account with Ebay even though Ebay has been contacted directly by the Internet Fraud Investigation unit in Texas...telling Ebay that this person is under several investigations for internet fraud. I for one have filed numerous official complaints and provided proof to all who request it. Ebay has yet to follow up even though I've given up on any refund but have CLEARLY stated that my concern is for future Ebayer's who deal with this particular person. I don't know...use to think "Ebay rules" ...now I'm not so sure. Question for you 'legal knowledge folks' ...since the persons real name is protected by Ebay (supposedly) if they have a user ID other than a 'real name' ..would I be legally liable for posting the Ebay user ID of that person on say a site like this...to at least warn some folks that this person is a crook. I know his 'real' name ...or at least the name he goes by...but would never reveal that because of liability issues. Just wondering only about revealing the Ebay ID name. Thanks for advice. __________________ "God is good, life is hard, Heaven is sure" Camille Daily Fat Cat Media

June 4th, 2003, 04:40 PM	#3
K. Forman Capt. Quirk Join Date: Apr 2002 Location: Middle of the woods in Georgia Posts: 3,596	Does this mean you really didn't sell me that camera? I got the high bid... :)

June 4th, 2003, 09:10 PM	#5
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Ya, thanks. I already tried that. Both my password and password hint were changed. I guess I'm sh** out of luck.

June 5th, 2003, 02:47 AM	#7
Nigel Moore Major Player Join Date: May 2003 Location: Switzerland Posts: 358	It's a scary reflection on ebay's security that someone can do that without your knowing. Makes me wonder whether it's even worth keeping mine.

June 5th, 2003, 04:18 AM	#8
Frank Granovski Outer Circle Join Date: May 2002 Location: Hope, BC Posts: 7,524	Thanks for the number and link. Anyway, it seems that when I used my friend's computer, the 'puter got a cookie, and when this friend decided to get a membership, the cookie was still on the 'puter. The friend then went to a page that was book marked, and the XP based 'puter put my log-in, cookied info on it. The friend then got confused, and re-entered---changing---my password info. Nice, huh? Anyway, everything is straightened out, and NO THANKS to the non-existent EBAY help. D_mn them!