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-   -   Grrr! Sony didn't update my firmware (https://www.dvinfo.net/forum/sony-xdcam-ex-pro-handhelds/144127-grrr-sony-didnt-update-my-firmware.html)

David Hutchinson February 19th, 2009 05:36 AM

Grrr! Sony didn't update my firmware
 
I had the battery drain problem and sent off the camera thinking it would also come back with firmware V1.11 - only to find yesterday that it has been updated only to V1.05. Calling Sony this morning they they said V1.11 adds functionality and is not a primesupport feature. I'm furious - anyone know the best place here in the UK to get it upgraded?

David

David Issko February 19th, 2009 05:42 AM

David, from what I understand about the EX1's FW 1.11, it is an update that you need to pay for. I seems that you did not ask for the update, and through no fault of your own, did not get it because of the cost involved.

Good luck with the update.

Nick Wilson February 19th, 2009 10:26 AM

I remember at the time that Sony said they would only upgrade for free before the end of November. Still it seems a bit tight not to do it if they have your camera anyway - it doesn't take long.

If you want to email me, I'm sure I could point you in the direction of the upgrade.

N

Luca Nicoletti February 19th, 2009 10:31 AM

You have a P.M.

Regards,
Luca

Paul Kellett February 19th, 2009 01:29 PM

David, you have a pm from me as well.

Paul.

Andrew Hollister February 20th, 2009 12:24 PM

do it yourself. the link to the file is easy to come by...

Bob Jackson February 20th, 2009 12:51 PM

Quote:

Originally Posted by Andrew Hollister (Post 1015232)
do it yourself. the link to the file is easy to come by...

Yes it is thanks Andrew


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