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-   Sony XDCAM EX Pro Handhelds (https://www.dvinfo.net/forum/sony-xdcam-ex-pro-handhelds/)
-   -   Vignette problem (https://www.dvinfo.net/forum/sony-xdcam-ex-pro-handhelds/108433-vignette-problem.html)

Craig Seeman December 3rd, 2007 11:14 AM

Phil Bloom posted this as part of a series of frame grabs.

http://dvinfo.net/conf/attachment.ph...8&d=1196638250

In the upper left you can see the vignetting.

Maybe it's just my eyes but I also see a slight grey/blue cast on the side of the vignette and that's something I've seen to varying degrees on some of the other exhibits as well as on the camera I checked directly.

I'm beginning to think all the cameras exhibit this although apparently not with the same setup and severity.

I do wish Sony what say something even it were only, "We see it and we're looking at it."

I'm stating the obvious, but the more cameras they send out, the greater costs to them to fix, assuming it's fixable.

Leonard Levy December 3rd, 2007 12:59 PM

Called the Sony number and reported . I was the fifth person who's called the guy I talked to (Lou). He assured me that the Sony engineers were on this, considered it serious and would fix it. He said it was not on all the cameras.

Craig Seeman December 3rd, 2007 01:36 PM

Do they ask people to send back the camera or . . . ?

Chuck Wall December 3rd, 2007 01:44 PM

Hi

The indicated that the will contact me via phone when they have a solution.

Chuck

Craig Seeman December 3rd, 2007 01:58 PM

Thanks Chuck. That's an important bit of info for all of us.

So it seems the best course of action is when you get your camera, check it out, notify Sony, hang tight.

BTW did you send them a test clip or frame grab or did they just take your word for it?

Kevin Shaw December 3rd, 2007 02:31 PM

FYI, I saw a faint example of vignetting on the EX1 I had this weekend using the testing procedure recommended here on DVinfo, but haven't seen any sign of it so far in any footage I recorded under normal circumstances. For my purposes I wouldn't call this a significant problem, but I would want to know what Sony's response is going to be if I was planning to buy the camera.

Chuck Wall December 3rd, 2007 03:10 PM

They had other reports and took my word for it. They did let me know that Sony Japan was working on the issue. I agree with Kevin, just doing some testing I did not even notice it with moving images and various zoom settings. I suppose if I were to sit on the "bad" spot I would pick up on it.


Chuck

John Vincent December 3rd, 2007 03:12 PM

Wow - and here I was all excited to replace my beloved JVC 100... Not yet baby!

All joking aside, is this a worse problem then the SSE on the JVC? I still get the effect every now and again, but I work around it and get as much as I can out of that cool camera. But still, on paper, the EX-1 would appear to be the better camera...

But this vingetting would appear (and please correct me if I'm wrong) to be exhibited under almost all types of shooting conditions, thus a much worse problem then the dreaded SSE.

Am I wrong about this?

john

evilgeniusentertainment.com

Chuck Wall December 3rd, 2007 03:17 PM

For me it is only during the middle range of the zoom and while it is there it is not seen on either my plasma or lcd HDTV. If I can get some time I will post a clip with the zoom in the most noticable position.

Chuck

Steven Thomas December 3rd, 2007 03:18 PM

John,
the EX1 vignetting issue is seen between 10-25mm focal length at or near open aperture.

John Vincent December 3rd, 2007 03:55 PM

So, it's kinda similar to the SSE problem in that it seems to be previlent on some cameras and that it (generally speaking) only happens unly certain conditions.

Will it always occur (with the cams that have the problem) in that 10-25 mm range?

john

Steven Thomas December 3rd, 2007 03:59 PM

Quote:

Originally Posted by John Vincent (Post 786634)
Will it always occur (with the cams that have the problem) in that 10-25 mm range?

john


If it has the problem, this is the focal range it's been seen.
Oddly, we have not seen the problem at full wide.

Craig Seeman December 3rd, 2007 04:12 PM

Doesn't this seem wider than 25mm?
http://dvinfo.net/conf/attachment.ph...8&d=1196638250

Quote:

Originally Posted by Steven Thomas (Post 786636)
If it has the problem, this is the focal range it's been seen.
Oddly, we have not seen the problem at full wide.


Eric Pascarelli December 3rd, 2007 04:15 PM

My vignette is worst at 10mm.

That shot could easily be 10mm.

If you read the earlier postings on this thread, this is all covered. There are also several frame grabs of "typical" vignetting problem (including mine).

Eric Pascarelli December 4th, 2007 10:43 AM

My dealer just wrote me and told me that Sony had "figured out" the vignetting problem, and that he had no further information at this time, but would let me know when he did.

FWIW.

Ali Husain December 4th, 2007 12:50 PM

Quote:

Originally Posted by Eric Pascarelli (Post 787013)
My dealer just wrote me and told me that Sony had "figured out" the vignetting problem, and that he had no further information at this time, but would let me know when he did.

FWIW.

if the firmware is already doing CA reduction, which is based on the focal length, it would seem straitforward to be able to do some vignetting compensation also based on the focal length. that would be one "fix." my guess is it likely won't work though when the OIS is on because the vignetting wobbles (i saw this on a rental cam this weekend), and i bet the OIS doesn't tell the firmware where it's moving.

Mike Medlock December 4th, 2007 01:04 PM

Quote:

Originally Posted by Craig Seeman (Post 786641)

FYI, I read a post by Phil Bloom earlier today on one of the forums (may have been elsewhere) and he said that was an actual lighting drop-off and not the dreaded vignette issue.

Steven Thomas December 4th, 2007 02:10 PM

Yes, that is true, Phil did say this, but today he metioned he has the vignette issue. He mention this at "another" forum. :)

Mike Medlock December 4th, 2007 02:25 PM

Steven, thanks for the clarification. I just wanted to make sure the good folks here didn't start to worry that the vignette problem is even worse than it actually is.

I have an EX-1 on order and, like everyone, I'm hoping Sony can come up with a fix!

Steven Thomas December 4th, 2007 02:30 PM

Today, my dealer said that Sony has a fix, but that's all he's heard.

Chuck Wall December 4th, 2007 03:19 PM

I was informed via email from my dealer as well that Sony had solved the problem. Timeframe was not given.

Chuck

Antoine Fabi December 4th, 2007 05:30 PM

Do you know if it is hardware or software ?
I mean, do they have to change the lense ?

Piotr Wozniacki December 5th, 2007 12:59 PM

Quote:

Originally Posted by Paul Curtis (Post 787744)
If they do a firmware update they'll probably just enlarge the image captured a bit so you don't see it anymore

...thus effectively decreasing the camera viewing angle, and/or decreasing the effective resolution (dpi) by blowing the picture :) :(

Ola Christoffersson December 5th, 2007 02:31 PM

Paul Joy - what ever happened to your returned camera? The first and original camera with the issue - the mother of all vignetting cameras? It has been two weeks now right? What does Sony say? Has the silver support replacement camera kicked in?

/ola

Steven Thomas December 5th, 2007 02:35 PM

I'd say my vignetting is right up there with Paul's.

Paul Joy December 5th, 2007 06:37 PM

Hi Ola, my camera was returned for a refund and I'm still waiting for a replacement as my dealer is waiting for more stock.

regards

Paul.

Vince Gaffney December 5th, 2007 06:52 PM

Quote:

Originally Posted by Paul Joy (Post 787919)
my dealer is waiting for more stock.

I got an email today from my dealer telling me that Sony is doing double QC before shipping and it's probably going to slow things a bit.

Vince

Steven Thomas December 5th, 2007 07:21 PM

Just on the ratio of problem EX1 cameras received here, I'll be surprised if they send out many of the current stock.

I hope the fix comes through on the next release of cameras.

Steven Thomas December 7th, 2007 07:44 AM

Greg just reported his EX1 #498 dos not have the vignetting problem.

http://dvinfo.net/conf/showpost.php?...87&postcount=8

I wonder if QC are catching these, or they are implementing the fix at the factory and new runs all have it?

Christopher Witz December 7th, 2007 07:46 AM

I have #89 and can't get the problem to appear..... yet...... fingers crossed.

Phil Bloom December 8th, 2007 07:17 PM

Quote:

Originally Posted by Christopher Witzke (Post 788661)
I have #89 and can't get the problem to appear..... yet...... fingers crossed.

Good luck Chris!!

Christopher Witz December 8th, 2007 07:53 PM

well... I spoke to soon.

it shows up in the top left corner if I look for it against a grey wall.

But.... I can't find it on any footage I've shot otherwise.

What are you all doing if your affected?

Calling Sony?
Calling your sales rep?

I have yet to find a way to register the camera online... i get the "coming soon" page even from the software install disk link.

I'd love to get that "free 8GB card" but no way via that link.

Steven Thomas December 8th, 2007 09:20 PM

Sony techs:
1-800-883-6817
Press 252 for direct dept.

Craig Seeman December 8th, 2007 11:46 PM

Maybe this should be a sticky so we don't keep asking for it as unfortunately, we may.

Quote:

Originally Posted by Steven Thomas (Post 789494)
Sony techs:
1-800-883-6817
Press 252 for direct dept.


Spencer Dickson December 11th, 2007 05:20 AM

If the cam's video suffers from vignetting, Sony better fix the problem soon. I really wanted this camera to be my pro-sumer HD-zeitgeist.

Graeme Fullick December 12th, 2007 06:05 AM

EX 1 in AUstralia
 
My dealer has just told me to pick up my EX 1 tomorrow. Its serial number is 200069. Has anyone else in Australia got there's yet? I wasn't expecting it till February, but it showed up totally unexpected. I'm just worried that this is one of the low serial number cameras with the vignette problem.

What were the full serial number of those with vignette issues? I am hoping that the 2000 means the second batch - but maybe this is just wishful thinking.

Bob or Serena any news on yours?

Craig Seeman December 12th, 2007 11:15 AM

Shipping delay due to QC
 
I just got this email from my dealer


"Hi Craig,

The cameras are currently being held in New Jersey for additional
quality control before they ship. Some guy in the UK claimed that there
was a vignetting problem with the camera so Sony put a hold on shipment
until they recheck each camera. I will keep you posted as I hear more
news."

Steven Thomas December 12th, 2007 11:35 AM

Hmmm..
Based on the sheer number here of cameras with the vignetting as opposed to cameras that are not affected, this process will for sure slow down deliveries.
.

Justin Carlson December 12th, 2007 12:22 PM

Canadian Bound EX1's "OK"
 
Hey Guys, I just picked up my camera yesterday (Vancouver) and have no problems with Vignetting (#376). When I called my dealer and spoke to him about potential vignetting issues he said:

"I received an email from Sony that says all the Canadian EX1s have been "QFD" so you shouldn't have a problem with Vignetting"

Graeme Fullick December 12th, 2007 01:23 PM

Guys,

Can you give me the full serial number of your cameras? Mine is 200069 - which I pick up tomorow. Was just wondering if all cameras started with 2000 - or if there are a new batch that have different SN's that were manufactured later - hopefully without the vignette problem!


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