User-installable firmware upgrade for NX5!
 

Hi All

just got an email from Sony saying that a user-installable firmware upgrade is available -- so, if you've been having buffer overflow grief with your NX5, you no longer need to send it in to Sony for a firmware upgrade, they can email a file to you and you can install it according to their instructions.

You will need a reliable power supply.

Cheers

Adam

Sony contact info...
 

Hi, Adam...

What would be the proper way to contact Sony to get them to email us the firmware update? Do we just call the tech support number? Or is there a specific email address? And is this firmware update installable by both PC and Mac computers? I'm wondering if Sony will say that if you elect to do this option (the user performing the firmware upgrade themselves) if it will also void the warranty if something goes wrong.

I would love to install it myself as long as I'm not putting the warranty at risk.

Thanks, John

Hi John

I guess calling one of the Pro Service Centers, like the one in Teaneck NJ, would be a good start.

I got the offer direct from someone at Sony, and until I get his permission, I'll not be posting his details to the web.

Let the forum know how you get along.

Best

Adam

Can we E-Mail Sony support to get the firmware update?

Here's an official reply from the LA Repair Center:

"The software upgrade is now available and should be ready for download by next week sometime. I will let you know as soon as I get the URL for the download."

I've got an NX5 but how would I know if I had 'buffer overflow grief'?

Just got my NX5 on Thursday. I took am following this issue, and very much appreciate Adam's description of the buffer issue in another forum. I am extremely thankful that technology is at the place where downloadable firmware upgrades can address the type of problems that used to require the gear to be shipped back!

You'll know when it happens. You get a buffer overflow error message on the screen or viewfinder, and the unit won't record.

Joe

Whooh! Thanks Joe. But this only happens if you're recording to card and 128 memory module at the same time?

I think so. I've been using just the flash drive only and have had no problems.

Joe

I will like to know where and when the update is available for download

new firmware
 

Unofficially there is a firmware upgrade already available, but i don't think anybody will risk to install it until we'll know for sure it's the real deal.
Here's the instructions.

Thanks cristian

That's good news for PC users, what about us Mac users?

Joe

Folks,

I haven’t encountered the buffer issue yet but will I need to update the firmware regardless?

Thanks
Allan