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Yes, like Greg says it will just be an off-the-shelf IDE drive inside. All those connectors are standardized. You can pull it from the case, find the model number on the nameplate, then go to Maxtor's website and look through the support section to find the correct jumper settings for your PC or Mac.
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What does the 5v provide power to?
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Now it doesn't surprise me that it's a typical drive in there but I did think that there would be alot of extra circuitry or whatever permanently attached to it. Even if the interface is the problem, I don't think that this can be fixed because Maxtor doesn't repair these things therefore wouldn't provide parts either. They just replace them to make another $300 from a drive that they already made $300 from. I would hate to find out that was the problem after spending at least $1000 and at most $2600 to recover data from a $300 drive that I could have gotten back myself! I think I'm going to get into the drive and/or recovery business.
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But isn't there a troubleshooting section or a user forum at their site to start with? |
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You can find all this information online. -gb- |
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Actually, if the drive is OK you can buy a do-it-yourself enclosure and pop it inside. I think that will cost more like $100, maybe even less....
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What I would do if it was about important data without backup: take out the IDE drive, get it into a friend's or colleague's desktop PC or external enclosure.
If it is OK, I would immediately backup my files and then get a USB/FW combo external enclosure for 50-60$, end of story. If it is bad, I would get an estimate for data recovery, consider if the cost is worth it and decide further. But there's the risk of not getting the data back and voiding the warranty as well... |
I spoke with someone from a very popular Maxtor dealer today and he said that as far as Maxtor drives, the most models that he is seeing issues and/or failure with are those that exceed 250 GB on a single drive. He knows that it costs more but recommends at least two drives of at the most 250 GB for better performance and more reliability. He also agreed that there are plenty of users with higher capacity Maxtor single drives that have had no issues and that every maker has its share of issues.
I am going to give Maxtor one more chance. I have ordered my warranty replacement and bought another new drive to have a real back up, one that stores only. I am going to take my bad drive to a local computer store and have them remove the internal drive and see if the problem is the interface or if its the actual drive. If the drive is fine I'll have them to recover my files and transfer them over to the new drive. I'll be sure to post the results. Thanks for the help! |
Here are some images of the drive when it was removed from the case for anyone who hasn't seen how it works. If the interface board was found to be the problem and the drive is fine, it seems to me that Maxtor would offer a replacement of only the interface board because all of this is simply removing a few screws and unplugging a couple of cables. Alot of time and money could be saved for the end user if it was done this way.
Drive Image 1 Drive Image 2 Drive Image 3 Drive Image 4 Drive Image 5 |
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Good luck, and let us know how it works out.
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