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-   -   Any site / server problems -- post here. (https://www.dvinfo.net/forum/dv-info-net-announcements/137013-any-site-server-problems-post-here.html)

Waldemar Winkler January 16th, 2009 07:50 PM

Log in, Post, Log in not recognized, post lost
 
I visited DVI on my laptop, generally not used for visiting DVI. I logged in, reviewed topics of interest, and decided to reply to a thread. Spent a good amount of time composing a reply. When finished, I submitted the reply, and was promptly notified I was not logged in. Better than 30 minutes of carefully composed response was gone forever.

Clearly, something is decidedly wrong! I was most definitely logged in.

This is the second time I have lost a rather detailed post under the same circumstances.

I'm following the prompts, why is the system failing?

Chris Hurd January 16th, 2009 08:14 PM

I'll pass this along to Jenn, who manages our server... meanwhile, it's always a good idea to compose long posts in Notepad or some similar text program, just to be on the safe side. Sorry for the trouble, I know what it's like to lose a carefully written article.

Bob Hart January 16th, 2009 09:18 PM

Waldemar.


If you are inclined like me to compose replies on-line and it grows and you run off the end of the time limit, perhaps adopt as I have, the practice of "select all" the body of the text, "copy", then "submit".

If you then find you must log in again, fill in both log in spaces you will be offered, then click "log in" on the top right one. I don't know why both spaces must be filled, or why you must click on the top right. It simply may be a co-incidence or something weird about my computer, probably something weird about myself but let's not go there.

You may find you are returned to a "done" screen but everything is blank. Other times you will be returned to the message and find your reply has arrived.

Sometimes you must go back to the portal and work your way back to the message where you will find it has arrived. If everything hangs, it will be because somebody has replied about the same time as you. Your message will not be there. There will be another.

That's when you start another reply, "paste" your copied message into the space and click "submit".

TingSern Wong January 17th, 2009 06:15 PM

I have encountered this behavior several times in the past too. Now - I no longer post long replies directly onto this forum. I opened up Notepad, keyed in the reply into it, AND SAVE the reply into my notebook HDD, then copy and paste into the forum. I think there is some timeout mechanism at work behind the scene.

Colin McDonald January 17th, 2009 06:24 PM

I thought I'd lost one recently because it told me I wasn't logged in when I hit submit and there seemed to be no trace of it, so I reposted (I had kept a copy) but when I quit the browser and logged in again, there was a double post.

Josh Hayes January 20th, 2009 07:45 PM

Posting error.
 
Hi. Hope this is the appropriate place to post this. I send a few emails to help staff but didn't hear back. And I've been looking for info on the error message in previous threads but so far have come up short. Anyone ever get this message:

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4194304 bytes) in /export/sites/dvinfo.net/docs/conf/includes/functions_search.php on line 197

Is it saying my post should be shorter perhaps? I've tried posting it several times but always the same result.

Josh Hayes January 21st, 2009 01:59 PM

re:
 
Anyone else bumped into this problem?

Darren Griffin January 21st, 2009 02:03 PM

Looks more like a server memory error rather than being caused by anything you are doing Josh.

Boyd Ostroff January 23rd, 2009 04:13 PM

Agreed - some kind of glitch on the server. Whenever you see something which you wish to call to our attention, use the little red triangular icon with the exclamation point in the bottom left corner of each post. That will allow you to create a report which is automatically sent to the moderators.

Bryan Daugherty January 27th, 2009 12:11 AM

I was having some serious load issues earlier today, according to the status bar at the bottom of my Firefox ver 3.0.5 it was trying to load the adserver and would just freeze for several minutes. Seems fine this evening but i figured I would mention it. Thanks for all the hard work!

Ervin Farkas January 27th, 2009 06:20 AM

I thought it was my internet connection...
 
... seems like others have this issue too. Both on the corporate LAN at work and on AT&T DSL at home I get this slow load of pages intermittently. Also, I lost a few posts to the monster... had to write them again - so I got into the habit of selecting the text I just typed and copying it "just in case"...

Could it be the ad server? I had my church site doing this - the whole main page would not load because the news text (from another site) loading in a side bar was slow... took it out, problem solved.

I'm on IE, both machines.

Brian Drysdale January 27th, 2009 06:24 AM

Quote:

Originally Posted by Bryan Daugherty (Post 1001769)
I was having some serious load issues earlier today, according to the status bar at the bottom of my Firefox ver 3.0.5 it was trying to load the adserver and would just freeze for several minutes. Seems fine this evening but i figured I would mention it. Thanks for all the hard work!

Yes, this is happening on my Firefox. I've just got through half way through a game of Solitaire waiting to put up this reply.

Chris Hurd January 27th, 2009 07:33 AM

Thanks for the reports, Brian, Ervin and Bryan. It's an ongoing process.

Bryan Daugherty January 27th, 2009 03:06 PM

Quote:

Originally Posted by Chris Hurd (Post 1001853)
Thanks for the reports, Brian, Ervin and Bryan. It's an ongoing process.

Your welcome and thank you and your team for the continuing hard work!

Chris Hurd January 28th, 2009 08:31 AM

Obviously it's a little slow this morning (once again) -- rest assured we're working on it,

Howard Churgin February 3rd, 2009 08:28 PM

its been very slow for me for about a month or so. Continues to be slow today.

Bryan Daugherty February 3rd, 2009 11:54 PM

Was there a server issue or is it my connection?
 
For the last 30 minutes DVinfo.net was offline according to my firefox, I could load other websites but could not see anything here? Is everything ok? Is it just me?

Donald Blake February 5th, 2009 09:50 AM

Not loading at all...
 
This week I've been trying to load a new thread in "All things audio" with an audio sample.

At first I tried attaching a 640x480 WMV 2meg file and it would not load,

Then I tried attaching a 320x240 WMV 1.5meg file and it would not load,

Finally I tried loading a simple WAV 2meg file and it still would'nt load.

It's not a question of "slow to load" it just does not load at all, exactly like when you load a file that dosent respect the filetype chart. Am I missing something here? thanks.

Chris Soucy February 6th, 2009 11:02 PM

Support Your Local Camera...........
 
Not a problem per se, more an ongoing niggle which could be better handled, maybe.

I keep "losing" posts in the main forum.

When you click on the "Support Your etc etc" it takes you straight to the "Sub Forums" list, under which the main (generalised) forum sits.

On my screen the main forum is almost invisible unless I scroll down, which if I'm diving into the "sub forum" list I keep forgetting to do.

As such, posts can sit there for days or even weeks till I remember to do that scoll.

I've been wracking my brain trying to work out a better way of setting it out:

Option 1: Include the main forum as an extra element in the "sub forum" list which would almost perfectly fill my screen, giving me access to the "general" list with an extra mouse click.

Option 2: On the "Support Your etc etc" section on the home page, make the sub forums and the general forum two seperate buttons on the same line.

Both options, unfortunately, replace a scroll with a click, which is not a good thing.

I'm sure there are other options that I haven't thought of.

Anyone have thoughts on this?

Or do I simply get a brain transplant so I stop forgetting to do that scroll?


CS

Kip McDowell February 12th, 2009 07:25 AM

Problem searching
 
When I attempt a search, I get the following message. I have not idea what this is about, I can find no place to answer a NoSpam! question. Any help? I tried emailing the "Forum Contact" person but have received no reply to date.

"You answered the NoSpam! question incorrectly. Please reevaluate your answer or, if you found yourself unable to answer it, you can refresh for another question if the administrator has enabled multiple questions. If you find yourself repeatedly unable to answer the NoSpam! questions, please contact the forum administration."

Kip McDowell February 12th, 2009 07:27 AM

Can not Private Message
 
I can not Private Message. Someone recently sent me a PM, and I could not see it. I checked my Control Panel, and there is nothing there for PM'ing. I clicked on a link about PM'ing, and the message said that I was not allowed to PM. Can someone turn PM'ing on for me?

Chris Hurd February 12th, 2009 08:04 AM

Hi Kip, I received your email about this as well. There's nothing wrong with your account. DV Info Net doesn't use a PM (Private Messaging) system. Whoever said they "sent you a PM" most likely sent you an email. If you've set your profile to receive emails from other members (Controls > Edit Options), that will allow DVi members to contact you via the email address you used when you registered here. Hope this helps,

Chris Hurd February 12th, 2009 08:09 AM

Quote:

Originally Posted by Chris Soucy (Post 1008024)
When you click on the "Support Your etc etc" it takes you straight to the "Sub Forums" list, under which the main (generalised) forum sits.

Actually I'm trying to empty out that so-called "main" category so we can get rid of it. There's enough (well almost enough) sub-fora within that section to handle just about any support-related topic. Once those posts are moved (it's not exactly high priority) then that area will no longer house any posts at all... it'll just hold the respective camera support sub-sections where any given post should go in the first place. Hope this helps,

Chris Hurd February 12th, 2009 12:09 PM

1 Attachment(s)
Quote:

Originally Posted by Kip McDowell (Post 1010740)
I can find no place to answer a NoSpam! question.

See attached screen grab (click to make it full size)

Kip McDowell February 12th, 2009 12:34 PM

1 Attachment(s)
OK thanks. I see now that the NoSpam question is only available in the Advanced Search page. When you click the SEARCH button at upper right, you get a screen that looks like this (attached). There isn't a "NoSpam" question in that dropdown. I'm using FireFox, so maybe that is the difference.

Brian Standing February 12th, 2009 01:47 PM

Serious hiccup, after a long delay in refreshing. Tim Dashwood's last post in this thread: http://www.dvinfo.net/conf/jvc-pro-h...ml#post1010955 just got repeated multiple times.

Poor Tim...

Kip McDowell February 13th, 2009 07:55 AM

Quote:

Originally Posted by Kip McDowell (Post 1010934)
There isn't a "NoSpam" question in that dropdown.

Thanks, it works correctly now.

Mike Demmers February 14th, 2009 07:25 AM

Latest advertising excess detroys DvInfo for me
 
I have been reading here for years and just recently registered. Now I am wondering if that was wise.

I have been away for a couple weeks and just now tried to read posts here.

All I could see was this message on a gray background:

"Sorry, you must have javascript enabled to view this site."

This appears to be caused by some code to add a banner ad at the top of the page.


I suspect this was some idiotic marketing excess just added by the advertising company.

I note that in the comments in the page code it says this:



* If you do not want to deal with the intricities of the noscript

* section, delete the tag (from <noscript>... to </noscript>). On

* average, the noscript tag is called from less than 1% of internet

* users.

So if you do not wish to force all your users to use an inherently insecure method of viewing you site (somethng I personally will not do), it looks like the offending code can simply be deleted.

Please consider this ;-)

-Mike

Chris Hurd February 14th, 2009 08:41 AM

Mike -- what browser and operating system are you using? Thanks in advance,

Mark Job February 14th, 2009 10:00 AM

Website is getting slower, and slower, and stopping
 
Hi Chris:
What's with the website lately ? I am using IE 6 web browser and it just gets really slow, then grinds to a hault and stops dead. Why ? I switched over to latest FireFox, but there is no difference. Same problems.

Mike Demmers February 14th, 2009 06:13 PM

My OS
 
Thanks for responding. This has always been a first class, well run site, thanks to your efforts.

Quote:

Originally Posted by Chris Hurd (Post 1011938)
Mike -- what browser and operating system are you using? Thanks in advance,

Most all the major ones...

At the moment:

Opera - Version information

Version 9.52

Build 4916

Platform Mac OS X

System 10.4.11

The code tries to do browser sniffing, but it only looks for IE and Mozilla (not very sharp). But I don't think the individual browser is the problem.

The slowness mentioned by some users could also be caused by this code, which appears to be loading ad banners from a third party site. It is fairly common for such sites to get overloaded during peak times, and since the ad banner is first on the page this will often keep the entire rest of the page from loading as well.

You may have the fastest servers in the known universe, only to have them defeated, held hostage by these third party ads...

Which is something of a problem on an active discussion site.

Solutions:

Removing the noscript portion of the Javascript as the comments in the code suggests should fix the site unusable without Javascript problem.You could put a static ad from a sponsor between the noscript tags instead, which would display when the user had javascript off.

To fix the slow loading problem:

1. Rewrite the page code so banners do not cause the rest of the page to wait until they load.

2. Consider using only static ad banners with fixed sizes.

3. Consider the fact that this is a specialized site with a high percentage of moderately or highly technical users, many of whom are pretty happy to support your sponsors and may just be annoyed by random banner ads. (I can't see them, so do not know how random they are, but that is the usual reason for such code).

I can and do support your sponsors, and need no banner ads to do that.

On the other hand, advertisers who slam animated flash ads in my face, bounce them over pages, pop them under browser windows, and engage in other such useless excesses (see: banner blindness) go on a blacklist and will never see a dime from me.

-Mike

Pete Bauer February 14th, 2009 08:02 PM

Quote:

advertisers who slam animated flash ads in my face, bounce them over pages, pop them under browser windows, and engage in other such useless excesses (see: banner blindness) go on a blacklist and will never see a dime from me.

-Mike
Mike, Chris will probably have additional words in due course. We did have a slow down a couple of days ago that web guru Jeff Kramer fixed (not sure what was wrong) but for myself, and apparently for most folks it has been resolved, since the flurry of complaints and double-posts from timeout errors stopped after the fix.

We moderators (some PC, some Mac, all browsers represented) collectively haven't had any problems since then, except some behind the scene functions that are always a little laggy.

As many of us do, you've obviously got strong feelings about certain types of advertising but, sorry, the tirade about pop-overs etc is out of line. When is the last time you saw something like that come from DVinfo? NEVER.

Chris can certainly speak for himself and probably will add to this, but I can tell you unequivocally that he is VERY sensitive about achieving balance with the advertising presence on his web site. He meets everyone face to face before he accepts their sponsorship, and turns a lot down. Whether one likes advertising or not, whether one would do business anyway with a particular sponsor or not, ads keep the lights on here. No ads means no DVinfo, in all its FREE glory.

I'm sure Chris and Jeff will take your comments to heart and make tweaks if in fact there are tweaks to be made, but I felt I had to say my piece because the type of intrusive advertising you're writing about (bouncing ads, pop-unders) is not associated with DVinfo and nobody should be confused about that.

Chris Hurd February 14th, 2009 10:43 PM

Quote:

Originally Posted by Mike Demmers (Post 1012174)
The code tries to do browser sniffing, but it only looks for IE and Mozilla (not very sharp).

The reality is that FireFox, IE, and Safari are the top three browsers used by 95% of our visitors (these three account for 40.75%, 33.65% and 20.38% of our traffic, respectively. Chrome is a distant fourth at 2.5%. Opera is pretty much altogether off our radar at less than 2%, so its incompatibility is pretty much a non-issue at this point as far as I'm concerned.

Quote:

The slowness mentioned by some users could also be caused by this code
Nope, the slowness reported the other day (Feb. 12th) was an unusual server glitch caused by something else completely unrelated to the banner ads.

Quote:

2. Consider using only static ad banners with fixed sizes.
We already do that.

We have a single ad position (top right) that cycles some flash or animateds, and right now you can count those on less than one hand. Compared to other sites in this particular market, we're one of the most if not the single most conservative in that regard.

Quote:

3. Consider the fact that this is a specialized site with a high percentage of moderately or highly technical users, many of whom may just be annoyed by random banner ads.
No, there's solid evidence that proves otherwise. One competing site in particular bills itself as a pro-oriented video / digital media production & post-production community, and it's literally dripping with heavily saturated flash advertising across the top, the bottom, down both sides, and through the middle, and yet their overall traffic and community loyalty is actually higher than ours (much to my chagrin; but only for the time being).

Quote:

I can and do support your sponsors, and need no banner ads to do that.
There's not a single site in this market at DV Info Net's level that doesn't have them. They're a fact of life, and like it or not, they're vital for the advertisers and the publishers. The difference between us and some other sites in this market is that we show substantially less banner advertising, so I'm perfectly comfortable with how we're doing it.

Quote:

On the other hand, advertisers who slam animated flash ads in my face, bounce them over pages, pop them under browser windows, and engage in other such useless excesses (see: banner blindness) go on a blacklist and will never see a dime from me.
Yeah. You've never seen any of that here and you never will, so your statement isn't relevant.

DV Info Net is tested for FireFox, MSIE, Safari and Chrome. When more people are using Opera or one of the other 50-odd other browsers out there, then we'll test for it too.

Mike Demmers February 15th, 2009 02:50 AM

Re: Various comments
 
Sorry if I got a bit into rant mode there. You did not deserve that - this just happened to be te last in a series of similar frustrations. And I don't have a dog... ;-)

My only real concern is that suddenly a great site that I have been using for years just fine without javascript is not allowing me to fully access it anymore. And this appears to be just from some code in the ad loading portion.

I guess I was not very clear - this is not a browser problem. I see the same result whether I use Opera, Firefox, or Safari. On Mac and on Windows both.

It is purely due to the Javascript.

I have no problem with normal banner ads such as you always had in the past, I even suggested a place to substitute one. I was (over) reacting to what I thought might be a change in your policy that regard.

When I said I needed no banner ads to support your sponsors, I did not intend to imply that I thought you should remove them. I do understand certain realities.

Because of some very nasty stuff I have seen pushed out from some advertisers (on other sites ) in the past, I thought it might be the case that you did not KNOW what was in some of what was going up. So most of the remainder was me just guessing about some things and looking for a possible solution.

I am very happy to hear your previous sensible advertsing policy is unchanged.

Now I would just like to access the site as I used to, if that is possible.

I'm pretty sure a small change in the noscript portion of your page code will fix this.

Chris Hurd February 15th, 2009 10:20 AM

Quote:

Originally Posted by Mike Demmers (Post 1012294)
... I thought it might be the case that you did not KNOW what was in some of what was going up.

It's not easy to do, but I try to keep an eye on what's going on elsewhere.

Quote:

...for years just fine without javascript is not allowing me to fully access it anymore. And this appears to be just from some code in the ad loading portion.
It might not be though; because I made another change at the same time involving javascript which isn't related to the banner ads or the ad server.

Quote:

I'm pretty sure a small change in the noscript portion of your page code will fix this.
I thought I had made that change per your suggestion, but I'd like you to look at the site while I test a couple of other settings. Please contact me via email (chris at dvinfo dot net). Much appreciated,

Adiwinata Liem February 23rd, 2009 07:36 PM

Error when posting
 
Hi,

I'm a newbie here. I've been trying to make my first post but so far I always got this error message:

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4194304 bytes) in /export/sites/dvinfo.net/docs/conf/includes/functions_search.php on line 197

Am I doing something wrong here?

Bill Ravens March 13th, 2009 06:54 AM

wow, since last nite, DVINFO has become excrutiatingly slow to load. Am I the only one seeing this?

Ervin Farkas March 13th, 2009 07:08 AM

Same here
 
Takes a minute and a half !!! just to load the page on my corporate LAN.

Chris Hurd March 13th, 2009 07:30 AM

You're not the only ones... stand by.

Bryan Daugherty March 13th, 2009 07:31 AM

I have had issues with DVi most of the week. Very slow loads and even a few times it would not load at all. Hope it gets back up to speed soon.


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