Chris--a parts question
 

When I purchased my XH A1 I also got the tripod adapter plate so I could use the camera on a standard 3/8" screw tripod, which I needed to do for heavy teleprompter use. However, at this time I foresee no teleprompter useage for quite some time. I would like to go back to the standard 1/4" threaded plate...because now I need a matte box, and with a rods-mounted matte box and the quick release plate on top of the rods' plate, that becomes problematic.

Here's the problem...when I removed the original 1/4" threads plate from the camera to replace it with the one that goes with the big quick release plate, I apparently put the damn original small part in a very safe place. So safe I can no longer find it. I never lose stuff like that, so this is baffling, but I've run out of places to look.

So, my questions is...where do I go to order a new one? I did join the Canon owner's club when I got the camera but I can't even find any way to get there either. So much for my record keeping. A link or phone number or something would be greatly appreciated. Thanks!

Not to answer for Chris, but having had the need to order parts for the 16x manual lens as well as a used XL-2, the number I used was 1-800-OK-CANON.

They were able to get me what I needed.

Hope this helps,

-gb-

A starting point is the Canon toll-free number on the back cover of the manual.

Heheheh...yeah, RTFM. I shoulda looked there first.

I called the parts place this morning and ordered it. Which means, no doubt, I'll find the missing piece when I get home tonight.

I've got to say it was a pleasure ordering a part from Canon. No putting me on hold, no transferring to other departments, no bad connection and difficult to understand Indian accent. Polite, friendly, quick and accurate. Good customer service--what a concept.

Hey Bill,

You have trouble understanding the Indian accent? :)