Doug stands by his word. He says the unit IS new, I have to take the camera into his technician.

Tague .. we are all listening for the "other" shoe to drop. Seessshhh . .. Grazie

My 2 dollars...............cents
 

Well,

I suppose if that ever happened to me or anyone else, and 2000.00 of mine went missing, and if CANON didn't want to help, I'd file a police report as it being stolen.

I agree that a new camera is a nice thing to do, but please, dont' tell me that CANON is going to go under financially due to losing 240.00.


I love my GL2 and hope that this never happens to me, but as professionals, if we screw up on a project, we try to make amends.

I'm very glad it worked out, so to speak. I would still report the camera to the police as stolen. Ya never know.

I would send it to the shop in Jersey, and hope they are more careful.

contacted canon corporate
 

So I thought I'd back track a little and give you canon's customer relations take on all this. As of today the 7th of September I am still without a working GL2. I made an appointment with Doug's technician to fix the "NEW" camera they gave me on Tuesday but had to break it because somebody else asked me to finish editing their piece, which still isn't done. As soon as it is done I will be going to have yet another visit with Doug and the folks at the Irvine canon service center.

So as I mentioned I called canon customer relations to file an official complaint and see what advice they had for me. The lady I spoke to, Christine, was extremely nice and understanding. She explained Canon's standards and researched my case. She told me there was definitely evidence that the repair took place and Canon had a right to ask for the repair cost, but it was obviously up to Doug's discretion. She also believes that the camera since it came with a 1-year warranty should be new, BUT she couldn’t verify based on the serial I gave her. She said if I have any more problems with this camera, besides the focus ring not working during this year, I should definitely contact her. She gave me her direct line. She apologized many times and was also baffled by my story. Basically she could not give me contact info for anybody higher than Doug, cause it was still his case or something like that.

Having dealt with her I can see why the general public agrees Canon has good customer service. I know my situation is extremely rare, I just think the Irvine Service Center dealt with it poorly. I will hopefully be stopping this thread once the "NEW" GL2 is in full working order.

Ciao,
Tague

Be diligent and file the reports I listed, when the BBB or state Attorney General is contacted those claims MUST be answered. The camera they gave you does not work, return it and ask instead for a cash settlement of the current value of YOUR GL2 that they lost OR a NEW camera and your $120 back...




ash =o)

Keep us posted. btw. i am local in San Diego and have a GL2.. lemme know if you need anything.

Damn this is crazy! I need to send mine in for head cleaning. I worked for a lawn and garden dist. for almost 18 years and I know if I had a problem and did not abuse it, that mfgs. will bend over backwards to make it right! Too bad this is not a Husquvarna or a Briggs & Stratton unit/equipmet or another mfg. because it would be a done DEAL! These Cos. have too much money and times must not too hard or they would be scratching to keep you as a customer. Some sales rep. is at home at dinner tonight saying "boys sales are rough" Wonder why? Good Luck Steve

Tague, I'm in Santa Monica and you're welcome to borrow my ZR85 with two batteries if this can help you out. Just pop me an email.

May I suggest one "pro-active" thing you can do right away: notify your credit card company and dispute Canon's so-called "repair charges".

Losing your camera makes Canon liable for replacing it with another GL2. Canon cannot charge you for a repair without returning your original, repaired camera to you.

Doug at Canon Irvine: you're an embarrassment as a Canon manager and you are engaging in patently unethical and possible illegal consumer practices.

Ash: As a "fawma New Yawker", I dig your style!

Dorothy

Wow that's unreal
 

I can't believe they just didn't AT LEAST give you a GL2 as a loaner until your situation was resolved. To at least make some kind of attempt at trying to keep you happy. At this point a lawsuit is in order to wake them up and get the ball rolling. I can't believe any major company like Canon would allow such practices to continue.

I sincerely hope they get you a new camera at this point and try to compensate you somehow for this loss of time and money. It's peanuts for them, something they should have done after a week of not finding your camera.

Good luck to you from all the way up here in Montreal.

Sean Hansen

Back to square one
 

SOOO as far as I can tell my "horror story" has come to an end. I apologize for not responding earlier, Ive been catching up on all the work that piled up while I was sans camera.

I finally got a technician to look at my camera and he quickly found the problem with the focus ring. Somehow during assembly they forgot to plug something into a certain circuit board, whoops! but he popped that puppy right back in and VOILA a "brand new" working GL2. I got to take her home the next day. Shot a little video and was happy. If I forget about all the hassle and headaches, and look at my camera and my one year warranty Im pretty content. Its over and Im definately going to stop whining...until something else goes wrong *knock on wood*.

THANK YOU to everybody who responded and voiced concern and advice. An extra thanx to anybody who offered their equipment. Hopefully the service center has learned their lesson and makes every effort to resolve future problems in a more rapid and professional manner.

Peace.

Glad to hear you finally got that camera back, and working to boot! I couldn't imagine having a whole summer pass by and not being able to work. At least the camera is back where it should be. In your hands and functioning.


Happy filming!

Holy lenscap, Batman! Man, what an ordeal! I happen to be a multiple Canon owner (XL1, GL1, Elura, EOS 10D, Rebel 2000, PowerShot S400, PowerShot SD100, miscellaneous lenses and accessories) and am appalled at their treatment of you. I would say that I would have exercised far less patience than you. I guess I have been fortunate, my experiences with them have been much better. I sent my gear to their NJ location, got it back when they said I would, with the work done as promised and the fees charged as agreed. Any different, and I would have squawked all the way to the top. I wonder if your experience would have been different if you had sent your cam to the same place I did.