I am pretty happy to have had the JVC HD-100 sent in and fixed in Toronto from Edmonton.(4 days before the warranty expired after the 1 year of having it)

They fixed the cracked view finder, put screws in that were missing, cleaned the heads (I can actually dumped out my two bad 24 fps tapes now that weren't dumping before), battery pack was fixed as it shorted out and allowed me to charge the batteries while the power was connected to the camera and I think that was it.

I did get a letter in the box from the tech: "Customer: Please take care of your camera"

Too funny but it did get fixed for free... I swear I didn't abuse the camera but it did get used this year and I had fun and can give it some more love and maybe splurge and get a matte box or something! LOL

I too have had nothing but superb experiences with the service personnel at Toronto. The tech support here makes buying from local dealers worth it.

Hello

I had the mystery green frames and JVC Canada swapped me a new rig(HD 110). No questions. As we assembled the new rig with the Anton Bauer battery, the tech chap noticed a lack of power. So new Anton Bauer was provide and le voila the rig worked. Maybe the AB battery thing at fault???

Dunn

my camera is three months out of warranty and so "non-priority". It took three and a half weeks to get it back, (I shipped it there overnight airmail).
Too bad I happened to have my first full-deal narrative short in pre-production when it went down with some mysterious fault in the tape eject/load mechanism.
what's the lesson? dunno - don't hold jvc products past the warranty period?