Konrad Kal
February 16th, 2007, 01:46 AM
So sadly, my US model HD1 just got the dreaded black screen. After calling the Sanyo service number, I was instructed to ship it to the Customer Care Clinic in CA.
The service center informed me that I need to pay $125 for labor since the warranty only covers 3 months for labor and 12 months for parts and the camera is 11 months old!
Is this what you all with the same problem have had to do? I find it extremely unfair to have to pay for the labor charge on such an obvious manufacturing and production issue. I feel like I am bearing the cost of Sanyo's errors. I've counted at least 50 or 60 posts of others with the same issue on various forums, blogs, and reviews.
The service center informed me that I need to pay $125 for labor since the warranty only covers 3 months for labor and 12 months for parts and the camera is 11 months old!
Is this what you all with the same problem have had to do? I find it extremely unfair to have to pay for the labor charge on such an obvious manufacturing and production issue. I feel like I am bearing the cost of Sanyo's errors. I've counted at least 50 or 60 posts of others with the same issue on various forums, blogs, and reviews.