Last weekend, I recorded a Yoga Workshop – over 12 hours of video. During the first capture I had no problems. Today, the camera appeared to be playing. But it was only displaying a blue screen with no time elapsing. If I fast-forward or back, the time jumped forward or back, but still showed blue screen. Every tape - even the first one!

I was frustrated to say the least. I calmed myself down and tried to think; what was different?

When I recorded the workshop and during the first capture sessions, the camera was mounted on the tripod. Today, it was un-mounted and sitting on my desk.

I thought: no way! But I tried it. I mounted the camera to my tripod (the tripod head is a Bogen 503) and now it is playing. There are some dropouts now, which I didn't see before.

Please tell me that I am wrong. Mounting it can't torque the camera frame and misalign the tape transport and camera's recording head. Can it???

Ken

Gee I don't know but I have at times thought I didn't need to put as much torque as I was giving it, but so far no harm done. I will be mindful of this going forward.

Did you try a cleaning tape?

Tom,

Yes, cleaning it was the first thing that I tried.

It was still mounted to the Bogen 503 quick release plate when I had it sitting on my desk. Only when I reattached it to the tripod head did it start working again.

Thanks,

Ken

Ken, hat you got is called a gremlin...


Could it be that the angle of the firewire connection is different between desk and tripod? Try a new cable.

I highly doubt you could misalign by tightening tripod...

Well that's very odd. I have the same bogen quick release plate. There should be no difference in the stress on the camera body on or off the tripod if the quick release plate is mounted.

That makes me doubt it was torque on the screw causing the problem.

Ken, hat you got is called a gremlin...


Could it be that the angle of the firewire connection is different between desk and tripod? Try a new cable.

I highly doubt you could misalign by tightening tripod...
what he said...

Mathew,

The cable was not a factor. The problem was the same even when just trying to playback while not tethered to the computer.

When I lock down the mounting plate, the locking cam does put torque on the plate. The distance between the screw and the alignment stud is short. But the plate does torque a little over it's length.

Like I said, I don't believe it (and I don't want to believe it) but mounting the camera back in the tripod is the only way the tapes will play back.

Ken

It's honestly impossible...

There must be some other factor at work here... wanna post some pics of the tripod setup?

There should be no more tourque on the camera when you tighten the plate to the head, than when you simply tighten the plate to the camera...


Did you drop or bang the camera at somepoint? I am wondering, how far apart is your desk and your tripod? Could some electrical interference on your desk be responsible, and when put on the tripod, further away, it is gone?

Have you tried different rooms? Are you sure you're not just having a major coincidence with the cam not working ONLY when its off tripod by fluke?

BTW, Sitka Alaska? Cool. I fly there often in Flight Sim X and been there on a real bush flight. Beautiful Area.

Mathew,

The cable was not a factor. The problem was the same even when just trying to playback while not tethered to the computer.

When I lock down the mounting plate, the locking cam does put torque on the plate. The distance between the screw and the alignment stud is short. But the plate does torque a little over it's length.

Like I said, I don't believe it (and I don't want to believe it) but mounting the camera back in the tripod is the only way the tapes will play back.

Ken

Can you loosen the threaded alignment stud so it's not bottoming on the camera?

"Wanna post some pics of the tripod setup?" There is nothing special about it.

"Did you drop or bang the camera at some point?" No.

"When put on the tripod, further away, it is gone?" No

"Have you tried different rooms?" Yes, my living room.

"Are you sure you're not just having a major coincidence with the cam not working ONLY when its off tripod by fluke?" The camera does work off the tripod. This playback problem appears to be only with the tapes that were done while the camera was mounted on the tripod this last weekend.

The camera still records and plays back handheld ok. Older handheld tape plays ok. SD from my old camera plays ok.

It seems that to play back last weekends tapes - I have to recreate the mounting condition in which they were made...

Tom,

I don't think the alignment stud is bottoming out. But, I will drop it down a little bit and test the record/playback both mounted and un-mounted to see if that helps.

Thanks for all the questions and suggestions...

Ken

The distance between the screw and the alignment stud is short. But the plate does torque a little over it's length.

The observation above is why I held out the possibility that the threaded alignment stud was bottoming in the dowel hole of the camera body. Why else would the plate be torquing over its length?

The observation above is why I held out the possibility that the threaded alignment stud was bottoming in the dowel hole of the camera body. Why else would the plate be torquing over its length?
The plate is dove-tailed full length with the locking cam forward on the right side - I don't know...

Ken

Today, after less than 24 hours after I notified them, I received two responses from Canon. One by e-mail - a fairly typical canned response-saying send it to our service center for evaluation and a determination of warranty coverage. That it is possible that I may have over-torqued the mounting screw. (I doubt it, it was less than a 1/8 turn past finger tight.)

The second was from my regional Canon rep. He spoke with senior repair technicians and none of them have heard of this problem. It appears to be an isolated case. They theorize that maybe an internal screw in the frame or tape transport mechanism somehow got left out during manufacture.

The most important thing is that Canon was very quick to respond. And better yet, my regional Canon rep is taking this very seriously with no second-guessing. He is arranging to very quickly get this taken care.

Thank you everyone for listening, the questions, and all of your suggestions.

Sincerely,

Ken Boyer

I know this is old, but I'm curious to know what the outcome was.

Thanks.

Ken would you, if you get a chance put one of the tapes in another A1 and see if it plays...I think this would go a long way in the discovery of the problem. The problem may be other than the actual recording but a cold solder joint or ribbon cable just making connection. Just a thought.

Wynn Bradford

I know this is old, but I'm curious to know what the outcome was.

Kathy,

I do know that it was not the frame, nor the tape transport misaligning like I first thought. But, they never explained what was wrong. Canon took care of it very fast though...

Ken would you, if you get a chance put one of the tapes in another A1 and see if it plays. The problem may be other than the actual recording but a cold solder joint or ribbon cable just making connection.

Wynn,

The tapes pay back on another newer XH-A1 just fine. So, possibly it was a solder joint. That doesn't really explain the difference off of the tripod vs on the tripod...

Sincerely,

Ken Boyer

I'm also having the blue screen during playback problem.
I also have the camera on a Manfrotto/Bogen 501 plate. I'll check if playback works when I put the camera back on the tripod.