I'm a little embarrassed that after starting this thread last November I sent my A1 to the Canon Factory Service Center (in Irvine, CA) for repair last week. (The factory warranty was about to run out). It came back yesterday (they received it on a Thursday and shipped it out the following Tuesday).

Armed with the experience of explaining the problem on this thread, and in hearing others explain similar problems, I carefully explained the problem on the phone when getting the RMA, and in my cover letter. Unfortunately they didn't fix that problem.

The repair documentation I received lists the following "Request Details":

Repair Transport
Camera shows remove cassette
Clean and check all functions


My impression is that they have a canned set of "Request Details" to choose from, but this is just an impression.

This document also lists the following "Service Details" performed:

Clean and align tape path
Replace mic holder
Update firmware from 1.0.0.0 to 1.0.1.0


After unpacking the camera the first thing I did was try to load a cassette with the power dial in the A position. After that failed a few times I tried the VCR/Play position which worked only the second time out of four attempts. The problem was not fixed, and probably was not understood by the repair person. I would have gladly explained it again if they had contacted me but they didn't.

I don't know why they replaced the mic holder since it worked fine before. I use it sometimes. The shaft of the bolt in the new holder is bent as shown in the attached photo. When tightening it the head swings around nearly hitting the holder. It's awkward. I never appreciated how straight the old one was.

The firmware update fixed the -40 in Custom Presets bug but unfortunately all of my custom presets got erased so I'll have to set those again.

On balance, sending it in seemed to result in a minor net loss. I'm not sure I want to try again. (Never had this problem with Mack warranty service for a GL2).

Has anyone had this problem successfully corrected at a Canon Factory Service Center?

Has anyone had this problem successfully corrected at a Canon Factory Service Center?

I can't say much for the Canon repair service as I haven't used them. We have a company near me that does service on most things. Some computer board replacement type of things they have to send in. Anyway they fixed my camera that had the remove cassette problem. They uncovered the problem and it hasn't done it since (my old GL2). Not sure if your cam is still under warranty or not or if you have the Mack warranty. I am not sure they honor Mack warranties or how those work but I can tell the tech at Full Compass systems in Madison, WI knows how to fix the problem. If you call them and find out about repair, warranty and stuff like that their phone number is 1-800-356-5844. Ask for Keith in service. He knows the problem and has helped me with a few obscure issues. If you want to reference Philip from Frogman Productions he will probably remember me and the issue.

I believe the fix involved replacing the tape drive mechanism. I think he narrowed the problem down to bad gears or pinch rollers in the mechanism. On the GL2 the repair was about $300 at the time....not sure about the A1 and the tape mechanism.

Good luck.

... Full Compass systems in Madison, WI ... Ask for Keith in service. ...

Thanks Philip. I enjoyed talking to Keith. Unfortunately they don't honor the Canon Manufacturer's Warranty and he said Canon requires units to be sent to one of their facilities for this work. He also thought it was odd that I was only able to record or playback on a tape when,

the tape is inserted and loaded when the power dial is in the off position
then the power dial is adjusted to a record or play position.

I the good news is that I have a 4 year Mack warranty so I'll sent it there.

... The shaft of the bolt in the new holder is bent ...

I decided ask Canon to replace the bolt (thumb screw) so I called Customer Service and explained what happened. They sent me to the Parts Department but Parts said they only sell parts (they don't comp them) and sent me back to Customer Service. Then I got this first-rate-sounding customer support person, Chris Canada, who said he'd take care of sending it out himself. (Actually he's going to send out the whole mic holder assembly since the thumb screw does not come separately). I'll be glad when that arrives.

Am still planning to send the unit to Mack to fix the original 'Remove the Cassette' problem.

What I've learned to do is pop each cassette's tape cover open (depress the little plastic safety tab and it opens), then use a finger to add a little slack in the tape. This has solved the dread "Remove The Cassette" problem for me. I mostly use the "industry standard" Pana AY-DVM63PQ, which has never let me down -- except for this annoying Canon XH-A1 problem, which seems to happens no matter what tape you use.

Me too. But.... my A1 only takes tapes without exception when the dial is turned to "off". Is it broken or working the way it should?

Mine is brand new and I recently experienced this problem filming a wedding. I almost cried!

Mine is brand new and I recently experienced this problem filming a wedding. I almost cried!

As far as I know yes, that is how they work. [I sold my A1 and got a G1 some time ago -- they were identical in this respect.] I record directly to disk whenever possible.

No guys, don't load a tape with a record mode selected, that's like trying to start your car in gear with the brake off.

And wait till the tape transport actually goes down and reaches the bottom before you close the lid. There are reports of folk jamming up the transport .. to play safe you could wait till you hear the tape has loaded, then close the lid.

After that, using a new tape, it's good to fast fwd for 5secs and rewind to start to free up the start of the tape pack inside the shell. Always load a tape and check it before you go out, at the gig spells trouble.

Cheers.