Philip Gioja
October 5th, 2015, 06:57 AM
I recently purchased a DJI Ronin-M and wanted to share my experience so far in case anyone else runs into the same issues.
Out of the box, I had a misconception on how to balance it. I thought you just balance it so the camera faces forward, rather than that it would stay in one place no matter which way the camera faces in the gimbal, so I had some issues there. My first shoot was frustrating due to this.
Then I started having an issue where the roll axis would slowly drift to the right so the shot would become crooked. I've seen a lot of complaints about this online with varying answers.
I contacted support, which so far has been 100% useless. Then I talked to the CineMilled guys and they suggested a firmware update.
That made sense so I started working on that. I was able to find the download for new firmware on DJI's website, downloaded it, connected my Ronin-M with the USB cable that came with the unit, and everything connected. However when I ran the firmware update for the IMU, it crashed and I got an error message "IMU Update Failed".
I tried about 20 times, got nothing. At this point the Ronin-M was completely unresponsive to the app, but also wouldn't respond to being powered up - the motors wouldn't engage at all. I was afraid I had bricked it.
I have seen some people have shipped their Ronin-M's back at this point. I think it's because the support staff at DJI are so bad that they don't know what to tell people to do. DJI, this is a huge weakness in your company structure right now!!!
Here is what I found: I was trying to run the update on a Mac. Somehow it's buggy, and it's not just me because I've seen many posts about this in various places. I have an old PC in my studio so I downloaded the firmware update there and ran it on that computer, and it worked fine the first time. I used my Ronin-M on a shoot yesterday again, and did not have the roll drift problem.
I do have a new issue I need to figure out - my footage felt more jerky and less smooth than previously. So I'm on to a new challenge, and I hope that by trying to fix that I don't go back to having a roll problem - I'm hoping those aren't related. However, it's not bricked after all so I feel like there's still some hope of getting my $$ out of this gear. It's a great concept, it just feels like they've pushed it out to the masses a little bit early.
Out of the box, I had a misconception on how to balance it. I thought you just balance it so the camera faces forward, rather than that it would stay in one place no matter which way the camera faces in the gimbal, so I had some issues there. My first shoot was frustrating due to this.
Then I started having an issue where the roll axis would slowly drift to the right so the shot would become crooked. I've seen a lot of complaints about this online with varying answers.
I contacted support, which so far has been 100% useless. Then I talked to the CineMilled guys and they suggested a firmware update.
That made sense so I started working on that. I was able to find the download for new firmware on DJI's website, downloaded it, connected my Ronin-M with the USB cable that came with the unit, and everything connected. However when I ran the firmware update for the IMU, it crashed and I got an error message "IMU Update Failed".
I tried about 20 times, got nothing. At this point the Ronin-M was completely unresponsive to the app, but also wouldn't respond to being powered up - the motors wouldn't engage at all. I was afraid I had bricked it.
I have seen some people have shipped their Ronin-M's back at this point. I think it's because the support staff at DJI are so bad that they don't know what to tell people to do. DJI, this is a huge weakness in your company structure right now!!!
Here is what I found: I was trying to run the update on a Mac. Somehow it's buggy, and it's not just me because I've seen many posts about this in various places. I have an old PC in my studio so I downloaded the firmware update there and ran it on that computer, and it worked fine the first time. I used my Ronin-M on a shoot yesterday again, and did not have the roll drift problem.
I do have a new issue I need to figure out - my footage felt more jerky and less smooth than previously. So I'm on to a new challenge, and I hope that by trying to fix that I don't go back to having a roll problem - I'm hoping those aren't related. However, it's not bricked after all so I feel like there's still some hope of getting my $$ out of this gear. It's a great concept, it just feels like they've pushed it out to the masses a little bit early.