This will really burn consumers when they learn that an expiry date exists on the cameras warranty. I would not call an HD100 buyer a "consumer," and expiry dates exist on *all* camera warranties. This is an educated group which is already aware of that.

A software update is not nearly sufficient enough.If a software update fully resolves the problem, then of course it is perfectly sufficient.

By the way your duplicate of this post has been removed (see the cross-posting policy). You're new to DV Info Net. Please observe and learn our code of conduct and how it works, as this is a different kind of message board. We all work together here to solve problems just like this one but we don't launch crusades. Thanks in advance,

I had heard the latest firmware is 1.2
The issue is, I don't know if that was for the 100u or the 101.
Barry, you are still on the first cam?
Still on the first one, yes. Going to try to send it back tomorrow (fingers crossed).

Expecting a full report on how that goes, Barry! Thanks for the updates as always,

I had heard the latest firmware is 1.2
The issue is, I don't know if that was for the 100u or the 101.
Barry, you are still on the first cam?

What I heard was that U.K. cameras were coming with 1.2, but honestly, I think it's a rumour. I got my HD100 this week and it has 1.17. I'm not in the U.K., but in continental Europe, and the cameras are the very same. My camera even comes with two power cords, one with U.K. plug and another with continental European plug, so that should tell you all cameras are the same for Europe. On the top of that, I don't think JVC sub-divisions in the countries do the firmware updates. I think it's done by JVC Japan. So it makes no sense U.K cameras having the so-called firmware 1.2 and other countries not. I will only believe a 1.2 version exists, when multiple known users start reporting it, or if somebody post a screen capture of the advanced menu showing the firmware data. Till then, I think this is purely fabricated.

I plea and stress this with any unsatisfied user of the HD100 to request a refund. I am not saying boycott JVC or the HD100, I would simply like to see the responsibility placed back on JVC's shoulders (NOT the consumer beta testers) to correct the problem properly and once and for all. A software update is not nearly sufficient enough. It's an economical alternative to having to recall hundreds of cameras. Enough is enough already.

We have quite heard it by now, I guess...

I don't think it is fair to comment their strategy in resolving the problem, because I'm sure they work hard at it (I know). I COULD understand someone commenting on their strategy to give official info about it.... (although I can understand some reasons why they don't)

Expecting a full report on how that goes, Barry! Thanks for the updates as always,
Report will have to wait until tomorrow -- it's just after 2:00 here, and I tried calling, and while someone answered, they had no idea what I was talking about. Turns out that it was after 5:00 there, so there's no "Perfect Experience" to be had today... I'll have to try tomorrow morning...

Can someone please share why JVC won't comment officially?

Can someone please share why JVC won't comment officially?

How would anybody know?
Why don't you give them a call and ask it?

Well, marketing of course. You wouldn't like to tell of customers of your store that the products are not completely up to snuff if you try to push the envelope with them...

This is nothing new and nothing weird. It is understandable. That it is regrettablke I can understand. But it is just the way of the world. You would do the same and all companies have done the same (Panasonic, Sony, Canon, ...) at one point or another with some product. Virtually all cams had some sort of issue with their first release. And how 'public' were the statements about that?

The DVX100 had an audio-issue if I remember correctly, canon had a severe back-focus-prolem with their original XL1 (that was never fully fixed), ...

Anyhow, The JVC dealer should and will give you all info he knows. You just need to remember that they're not per se having a very technical knowledge of the problems/solutions...

But they know the policies and will give you another cam if you ask so. Or a refund without a problem as well...