Hi fellas,

I´ve just bought an H4N and I´m having a bit of trouble using it with the NTG3. I´ve plugged the NTG3 on via XLR on the MIC 1 input and selected MIC 1 as the source. I´ve cranked up the recording volume up to 100% and won´t record anything at all. As I was trying to record I had the headphones on and I could not hear anything (well, when I cranked the volume to 100% and I tapped the tip of the mic I could hear that). Whenever I switched to the H4N´s mic source I could record perfectly and I could hear everything on the headphones. On the Input Settings I have +48V on Phantom. I´ve tried both XLR inputs. I had it connected to the power outlet (I didn´t try with batts). I´m sure it´s probably something silly...so lay it on me...

Welcome to the zoom has a weak preamp. It just doesn't cut it.

Sorry but I´ve seen loads of people using the H4N with the NTG3. I´m sure that is not it.

One more observation, I can see the sound meter bar at the middle like the H4N was being fed sound but it was not recording it somehow.

Sorry but I´ve seen loads of people using the H4N with the NTG3. I´m sure that is not it.


Sorry I don't have an answer for you but as I just started using my H4N w/ the NTG-3, I can confirm that it does work quite well. If I come up with anything I'll pass it along.

I´ve tested a Rode Mic Videopro on the mini jack input and it works perfectly. For me it´s starting to sound like I have a problem with either the XLR cable, the H4N XLR inputs or the Rode NTG3 mic. As I JUST got the Zoom and the Rode from abroad I´m praying it´s the XLR cable.

Does anyone know Zoom´s support email? I went to their website and the only info they have under support is a list of distributors :(

I would suspect a problem. .. Have you tried another microphone, cable .. basic trouble shooting. If those are OK, then the problem has to do with the H4n... settings or broken.

You have switched on 48V phantom power for the input which you are using with the NTG-3?
(You did say basic!)
:-)

Try sticking the butt end of the mic directly into the H4n, thereby bypassing all cables and see if that works. I'm wondering if your mic cable connections are crossed?

First, re-read the H4N manual... this is a complex machine. Be sure everything is configured correctly for the XLR inputs. Be sure phantom power is set to +48 volts. Still no audio? Then it's time for some simple logical tests.

The first thing to check is the XLR-XLR cable. Check it with a basic ohm meter. Pin 1 to pin 1 should show continuity (very nearly zero ohms), but should be open to the other two pins. Pin 2 to pin 2, likewise; and pin 3 to pin 3 likewise. If something there is open, or if any two pins are shorted together, the cable is NFG.

Once you have a known good cable, check the mic. Connect another condenser mic, which needs phantom power, and is known to be good, to the recorder.
• If you now have audio, then your new (questionable) mic is bad. You can confirm this by connecting the new (questionable) mic to a known good mixer/recorder... presumably it will not work.
• If you do not have audio with the known mic, then it's a recorder problem... proceed below.

Turn off phantom powering, and connect a balanced professional dynamic mic (anything from an SM58 upwards) to the recorder using the known good cable. If that works, the recorder is not providing correct phantom voltage to theNTG3. If the dynamic mic does not work then there's a problem with the recorder input circuitry.

And of course any recorder "problem" might be a configuration problem (check the manual and menus) or it might be an actual malfunction.

Simple substitution and logic will get to the bottom of this.

I´ve tested with another mic that needs phantom power and it didn´t work. I also tested the XLR cable on another recorder and it worked.
Instead of using a dynamic mic on the XLR input could I test with a guitar?

I checked and I have the latest firmware (System Version 1.72). Do you guys think this could be a firmware bug keeping the phatom power from being sent? Should I try reinstalling the firmware?

You tried a mic that also required phantom and you say it didn't work? That sounds like you've isolated the problem to the phantom supply. Are you sure it's actually on AND set to provide a full 48 volts? As I recall the H4n has a 12 volt phantom option, make sure that's not the setting in your case.

You tried a mic that also required phantom and you say it didn't work? That sounds like you've isolated the problem to the phantom supply. Are you sure it's actually on AND set to provide a full 48 volts? As I recall the H4n has a 12 volt phantom option, make sure that's not the setting in your case.

The H4N has 24 and 48. I made sure it was set to 48.
I´m going to try plugging a guitar to the XLR/Jack ports to see if it works. If it doesn´t work then these ports are damaged. If it works then there is something wrong with the phatom power supply...in this case I have no idea what could be done. Do you think this could be a bug in the firmware keeping the phatom power from being sent? Would reinstalling the firmware be worth it?

You have got it in 4 Channel mode yes? Otherwise it will only ever record using the two built in mics or the 3.5mm input jack on the rear.

Once in 4 Channel have you adjusted the Levels for the input in question? I suspect you have got the Levels for that input source at or near zero.

I use the H4n with a Rode NTG2 and its fine. Have you tried putting an AA battery in the Rode instead of using phantom power? I do that anyway because phantom power uses up the Zoom's own power supply much quicker.

Pete

You have got it in 4 Channel mode yes? Otherwise it will only ever record using the two built in mics or the 3.5mm input jack on the rear.

Once in 4 Channel have you adjusted the Levels for the input in question? I suspect you have got the Levels for that input source at or near zero.

I use the H4n with a Rode NTG2 and its fine. Have you tried putting an AA battery in the Rode instead of using phantom power? I do that anyway because phantom power uses up the Zoom's own power supply much quicker.

Pete

I´ve tried Stereo AND 4 Channels. I´ve check all the times that the recording volume was set at 100% and I even boosted the DB to the max just to be sure.
Sadly the NTG3 doesn´t take batteries. It HAS to be fed phantom power.

You have selected the xlr inputs as the inputs rather than the internal mics.....haven't you?

You have selected the xlr inputs as the inputs rather than the internal mics.....haven't you?

Yes, I´ve selected the XLR inputs.

It would be worth re-checking the mic cable with an ohm meter, for continuity (@ Rx1) and partial shorts. (@ Rx100) I've encountered XLR cables that checked out 'OK' on a cable tester, AND worked with a dynamic mic but would not pass Phantom Pwr.
I've never read about any Phantom Pwr/firmware ver. issues with the H4n.

It would be worth re-checking the mic cable with an ohm meter, for continuity (@ Rx1) and partial shorts. (@ Rx100) I've encountered XLR cables that checked out 'OK' on a cable tester, AND worked with a dynamic mic but would not pass Phantom Pwr.
I've never read about any Phantom Pwr/firmware ver. issues with the H4n.

I don´t know what a ohm meter is but I will look for one to test the cable too.

"I don´t know what a ohm meter is but I will look for one to test the cable too"
If you don't know what it is or testing procedures, try other 'know to be good' mic cables

FWIW, also known as a 'VOM' and/or 'Multimeter', it checks continuity/resistance, (ohms) AC/DC voltage, amperage and other functions, depending on the meter. A must-have for anyone building, diagnosing/repairing faulty cables.

See my other posts to your thread over at DVinfo

I went to Zooms´ official website and reinstalled the firmware. It didn´t help. I´ve tested plugging a guitar on the XRL input too and it worked. I have to find an XLR mic that doesn´t need phantom power to try it so that I can find out if any sound at all is being transmitted.

You are using an xlr male to xlr female cable?
Nothing with phono plugs on it....

As I said earlier, just plug the microphone directly into the h4n without using cables.

I´ve tested with another mic that needs phantom power and it didn´t work. I also tested the XLR cable on another recorder and it worked.


You say, you 'tested the XLR cable on another recorder and it worked'. Did you use the same NTG-3 microphone which requires 48V phantom. If that is the case, then the cable and NTG-3 should be OK. You need to find out why your H4N is not providing 48V power.

By the way, did you press the red REC button?

I´ve reinstalled the firmware again and got a top of the line XLR cable (after having tested with 3 different ones) and it started working..