Bruce S. Yarock
September 17th, 2012, 12:25 PM
A few weeks ago, after a video shoot, The client discovered a red 'hot pixel" on my footage. When I got home, I shot with high iso against a dark object. I couldn't see it on the lcd, and had to use the on cam magnification to be able to see it through my Zacuto z finder. I captured the clip and could see it on my monitor. I called Canon and sent it to their repeiar center in Newport News, Va.
I got the camera back quickly and tried the same experiement. There was still a re dot (hot pixel) but it wasn't in the exact same place. In addition, there was now a tiny green dot high above the other dot. I never saw this the first time.
I then called Canon and they said they would send me an email and would pay for the shipping back to their service facility. After I got off the phone, I decided to to record a clip of the object wher I could see the red dot when maknifying. I captured the clip and tried it on two different monitors, but could not see it anywhere.
Has anyone else experienced this? I had planned to use it on a job out of town next week, and was thinking that I would try it for a while. They warranty their repairs for 6 months, so I guess I have time. But on the other hand, I'd hate to have it suddenly start popping up on footage, even though I can't see anything now..
Any suggestions?
Bruce Yarock
Video Production Fort Lauderdale, Miami, & West Palm Beach | Yarock Video Productions (http://www.videoproductionfortlauderdale.com)
I got the camera back quickly and tried the same experiement. There was still a re dot (hot pixel) but it wasn't in the exact same place. In addition, there was now a tiny green dot high above the other dot. I never saw this the first time.
I then called Canon and they said they would send me an email and would pay for the shipping back to their service facility. After I got off the phone, I decided to to record a clip of the object wher I could see the red dot when maknifying. I captured the clip and tried it on two different monitors, but could not see it anywhere.
Has anyone else experienced this? I had planned to use it on a job out of town next week, and was thinking that I would try it for a while. They warranty their repairs for 6 months, so I guess I have time. But on the other hand, I'd hate to have it suddenly start popping up on footage, even though I can't see anything now..
Any suggestions?
Bruce Yarock
Video Production Fort Lauderdale, Miami, & West Palm Beach | Yarock Video Productions (http://www.videoproductionfortlauderdale.com)