As many of us are close to purchasing the camera, we are also concerned about the so called 'split screen' issue.

I am calling on JVC to respond to this forum and explain what they are doing to correct the problem to encourage its customers to purchase the camera.

Thank you.

See Tim Dashwood's first post in this thread:

http://www.dvinfo.net/conf/showthread.php?t=50773

Hope this helps,

Thanks Chris, I had read that.

I was more curious about the explanation for the fenomenon and JVC's plan (if they have any) for correcting it. Tim mentioned that he could still see the split at +18dB. We all agree that most of the time that much gain is not acceptable anyway but, and it's a big but, if the problem is still there and the manufacturer's response is to replace the faulty camera with another presenting the same problem to a lesser degree, that alarms me.

Just like for most professionals, a camera for me is a tool of daily use and I cannot accept the fact that if (and more likely it seems, when) there is a problem, I'd have to go looking for a service centre. I used to live in Toronto and that's peachey, you can get just about anything the same day. Now I am in central BC and it's 4.5 hrs to Vancouver and in my experience even in Vancouver many places don't have the means of either immediate replacement of faulty camera or repair on site. Obviously, my situation is not unique, there's gotta be many people dealing with similar scenarios.

I have been using Sony cameras for years and they didn't have these kinds of issues. I am more than willing and happy to give this JVC a chance, as I like just about everything about it's design and performance but this kind of system issue concerns me and I will need to hear a more affirmative response from JVC to bite the bullet. Sorry, but an answer "if there is a problem we'll replace the unit" doesn't quite cut it if the 'problem' affects just about every single camera out there!

Dear all,

I posted some time ago from Australia about my excitement at getting the camera and its resolution etc and that initially I could not see the split screen effect.

However, that was because I had been shooting outside and had not tested the camera in lower light conditions indoors.

The split screen effect is clearly visible indoors at low light conditions not only at 18db but even with no gain on at all! It is not just a minor issue - it is grossly visible in low light.

Re JVC attitude to the problem, the seller whom I have now contacted has told me that JVC does not acknowledge the existence of the problem at all. Luckily it can clearly be recorded to tape.

This was my first ever JVC purchase and I am looking for some direction and honesty from JVC.

Rob

It appears all divisions of JVC consider the split being visible at 0db to be a defect.

Take it in, all evidence so far indicates they'll either fix it or give you a new one.

It appears all divisions of JVC consider the split being visible at 0db to be a defect.
It's a defect even when it appears only at +18dB.

It's a defect even when it appears only at +18dB.
Apparently JVC corporate's stance does not agree; I think it was Tim Dashwood who said that JVC considers it a defect only if it's visible at +9dB or less.

...which is exactly why I am concerned. Aren't you?

Not really. I own the camera. Jiri, have you spent time with the camera?

Nate - Can we assume your cam is all good - no problems? I noticed the split on mine unfortunately.

It's a bit of concern, but I've had good luck with JVC in the past. I've got another unit on the way shortly, plus the deck and the mini35. I've got $24K+ invested into the rigs, so I'm definitely 'optimistic'. I'm sure it will work out, especially if others are running into it.

It'd be good to know how many receive theirs without any problems as well.

No, I have split screen at 9 or 12 and above. I'm just not that all torn up about it...I said it in another thread...9 or 12 looks so crappy anyway, I'm not so concerned about the addition of another aberration that most people wouldn't notice until pointed out.

I'll get to my point. It's very rare that a manufacturer will decide to comment publicly in a forum such as this. I would not get your hopes up that Ken Freed or anybody else will come in here and say anything but "Bring your camera to your dealer, we will deal with this one-on-one".

Forums like this can be great conduits of information, but they also are a mine-field. People love to argue on them, and if a manu comes on and tries to make somebody happy, there will always be somebody there to stir the pot.

My personal feeling are that a tool is a tool. They all have shortcomings. It is what it is. I'd rather spend my time honing my craft than wishing a camera is/was/should be/could be something that it's not. Sometimes I feel that if I spent as much time working directly on improving my photography skills as I did typing on this message board, I'd have a reel like Jeff Cronenweth!

Nate, my point is this:
I don't wish the camera to be what it's not - I just want to get a good quality product and what everybody here is describing sounds to me like a defect. And yes, you are probably right that JVC is unlikely to comment but given their reputation (not great) and the amazing opportunity to turn that around with this potentially fantastic camera, I'd hope that they would respond to the concerns and tell their customer base that they are working on a fix. Period. Had the camera become available a month ago, I would have probably already owned one. Now, I might just keep my Sony DSR-500 and wait for something better. Surely Sony will respond with a comparable (and very possibly better) solution within a year :-)

I generally agree with Nate's approach. I am interested in making films rather than fussing about the technical aspects of cameras etc.

I tried real hard to persuade myself I could live with this defect. I thought maybe I could work around it.

Unfortunately, it is not a minor issue. The defect is ok if you just intend shooting outside in bright sunlight all the time. But try taking the camera indoors and shooting in low light at any subject. The split screen is visible even at 0 db (the fact of the defect using gain was irrelevant to me as I would never use gain anyway).

In these circumstances, I dont think that it is too much to ask for a manufacturer to communicate with its customers to let them know that hey hang in there and we will sort this out (naive I am sure). That would really be enough for me.

In the absence of that, I will definitely returning the camera. If I have to have a stouch about it I will.

Rob

Mine have a splitscreen as well.

Its quite easy to se it when you shoot indoor and zoom in full on to a bright wall or somthing. You have to watsh the screen for one or two seconds, but ones you see it, its wery clear and distinct. Its ther no mather if the gain is on 0 or 18db.

I have to turn my camera in.

I orderd it from New Zealand with is bad for me since I live in Sweden and have to pay for the transport.

But maybe JVC have a easy fix for this problem, so that I can turn it in her in Sweden.

Hello JVC, I like our new cam alot but, its time to stick up the nose from the sand and give us a fix on this!

Dear Mikael,

Hey we might in this thing together! I bought mine from New Zealand as well. Sounds like the same supplier.

I am just about to send mine off to Singapore under the guarantee they provide. As you say very expensive - but unfortunately essential. What I plan to do to avoid any nonsense is get an independent cinematographer to do a brief report on it corroborating the problem. I have alos prepared a very sad little tape clearly showing the split screen in all its glory!

Rob

So what to do. I see the posts of course and I know what is going on. I am not an authorized spokesman for the JVC corporation in any way, I just try to help people. Sometimes I may say more than I should. So should I respond openly and give my boss the chance he has been waiting for, finally the justification to fire my miserable butt? Certainly there are higher placed people who could respond, but they may not feel they can explain this well.

Yet there are people who have purchased our product and are wondering if they have made a good decision. I think they have. Some people see a limitation in the camera and wonder if they will be stuck with a poorly performing product. I think not.

So I wrote the following reply. Then I thought maybe I should not post this, I like my job and don't really want to get fired. So maybe I should just delete the whole thing. But that lets the customers down as they don't know who or what to believe. And it is the customers that I am committed to help.

Now keep in mind, sometimes people will take something wrong or they read what they want to read and then you have a discussion going and I don't have time to keep up with a discussion here. Too many cheap hotels, loose women, bad booze, no sleep, and late airplanes.

But our customers are more important than the feelings of some JVC manager so here goes, this will give some info and hopefully you will realize we are still working on this and we will improve this for all users.

I firmly believe your purchase of this camera has been a reasonable choice and you will prosper with it. Some customers already have done very nice work.


For reasons too long to type, there can be a difference in the darkest video levels at high gain settings between halves of the image. Something like a very tiny fraction of an IRE. Normally this is not visible at all.

This is not a defect as much as it is a limitation. Other aspects of this camera and in fact other cameras as well, always have limits to parts of their performance. This camera costs $6300. If we had simply locked out higher gain seettings we would not have this discussion. But like any tool, the higher gain ability was left in so you could decide how to use the camera to your best advantage. To not have this aspect of CCD operation be visible would have added a couple grand to the cost of the camera and then we are in a different price point and some can't afford the camera even if they wouldn't be shooting at high gain.

However, that being said it is also the case that we are not yet done working on this camera and we still expect some further improvement in this limitation. Ten feet away from me a this moment, there are people working on new methods of working with this. It is being worked daily.

Why now? Well the fact is you can't get a handle on this until you have lots of units from which to build an experience base.

The camera may not be finished for weeks. Afterall, we want it to be as good as we can do. So do you wish to wait to buy one until then or do you wish to start shooting and producing now? That is, of course, your choice. The camera is available now if you wish to start now. And at $6300 with some limitations, you can make your own decision.

If I write that if you can't use this camera, the Panasonic Varicam may be just right for you, then you may respond with a nasty comment about me or about the cost of the Varicam. But that is the point, isn't it. Every camera has limits. Every lens has limits. So you make your decision.

Now, I've said that the camera isn't done yet, what does that mean? We still are improving this. The firmware is still being refined daily. Today is different from two days ago. We expect and we intend that the firmware in your camera can be updated at little inconvenience and no cost to you. When we are closer to the result.

The important thing I guess is that JVC will improve this and take care of its customers. In the mean time you have an outstanding camera for a very affordable price.

Good luck and good shooting.

So I hit the submit button and away we go.

Dear Ken,

A message of strong appreciation from a JVC camera owner Australia! People need to hear about this right now from an authoritative source. Thanks for your candour about the issue. It has greatly increased my confidence in the future of the camera.

In general the moment I got the camera, I realised it was an impressive product (blew my old XL1s away). I for one much prefer to the Sony which I have also used. Some sensational film like images are possible. I was planning to use it for a two week drama shoot in November when I became aware of the split screen business in low light conditions. I would dearly love some solution to this.

There has been a suggestion on this (or perhaps another forum) that the split screen business might be addressed in the future by some kind of software download. At present my only difficulty is its appearance at low light at 0 db. Are you suggesting in your email that this is so and that we should therefore sit tight, have some faith? i.e a downloadable software solution will emerge?

Many thanks again.

Rob Castiglione

Thanks very much from me as well Ken.

I wouldn't have made my initial plunge into a product line this early in it's rollout (2-HD100's, the deck and the cine-adaptor - $25K) without having had excellent experiences with the company, and it's people (most certainly Ken). I didn't know that Ken was on this forum (I just got done emailing him outside), so I appreciate his post/clarification here very much. I'm pretty sure I complimented him somewhere else here in some of these previous posts :)

Again - thanks again. I am breathing easier, and it wasn't completely labored to start.

I think they'll have a big hit on their hands.

BTW, Ken I'm glad we share an appreciation for 'bad booze', so I'd be pleased with the honor of buying you a drink at NAB or Infocomm '06 if you would so let me.

Thanks again as always.

Certainly great to hear that the issue is not being brushed over by JVC and that they are clearly working on a solution. The only concern that remains is if it is actually possible for JVC to address the issue in firmware. Without knowing the exact reason for the problem (knowing only roughly why), and not knowing how much can be done in firmware (or how far the development work has improved things in house), we can only hope that a firmware upgrade can achieve what we all hope it can achieve. Ken certainly didn't say the problem will be fixed, just that they are working hard to try to fix it.

However, one could also mention that if JVC decided not to put in gain to avoid this split screen issue (a possible option Ken mentioned), at least then you would be making your buying decision for this camera knowing it doesn't have any gain settings rather than thinking it does but not knowing that it is likely to generate image degredation not commonly known to be introduced by using gain (ie more than just grain/noise) and not introduced by any other camera I know off.

It is probably a little lucky I can't afford one yet, I am forced by finances to see this thing play out from the sidelines and only get a bit stressed because I feel if I suddenly ran into the money to buy one I'd still be very concerned by this issue as I know I am going to be regulary in gain (often having to use 6dB on my DV500). If I had the money I'd have the camera by now and be a bit more stressed than I otherwise am.

Ken, let us know if you loose your job over this (although I highly doubt it will happen) because you tried to help us with this bit of information. I certainly wouldn't want to buy any more cameras from a company if it treated its employees who cared so much for its customers in such a way, and I'll bet I'm not alone.

Much appreciated as always, Ken! Many thanks,

Well, hello Ken and thank you very much!

Your response is what I asked for and I can say that I feel a lot better about the camera now. Truth to be told, I would like to know what is causing the effect but I also realize that you've gone the extra not one but several steps to respond to your customers and doing more might not be appreciated by your bosses.

So, if I may, please, I'd like to ask you to keep us posted on the progress of your engineers with the 'split screen' issue and any other new developments in regards to this wonderful new camera. I firmly believe that an informed customer is better and more loyal, even if some of the information deals with pitfalls and 'problems' of the product. Actually ironically, much more so...

Ken, Is the camera firmware updatable via SD card or is it a matter of going into a menu and making recommended changes?

Remember, the split screen problem is not just a problem when using gain. Its there at 0 gain as well.

Ken dosent seem to be awhere of that.

Yes, Mikael is right. Definitely there with 0 gain. Just tested it again half an hour hoping that Ken's mere email intervention had somehow miraculously fixed the "limitation:. Nope, still there.

Rob

"not a defect as much as it is a limitation"

Wow! Ken, don't worry about losing your job, with comments like this you could always find a job at the White House.

"Now keep in mind, sometimes people will take something wrong or they read what they want to read "

Of course they will, I must be one of those ignorant few because here's what I got out of it:

1. There is no defect.
2. We are working on fixing the non-defective issue.
3. If you want quality, buy a Panasonic Varicam.
4. So far, everyone who put down $6000 is a Beta Tester.

I'm not trying to pounce on Ken, he's caught between a rock and a hard place, and his support of the DV500 has been much appreciated. But, I got the impression that owners are being told that they expected too much for their measily $6000. When did we stop being customers and start being beta testers?

Steve

Wow! Ken, don't worry about losing your job, with comments like this you could always find a job at the White House.

And this is why I was saying company reps coming in and commenting is a minefield.

Remember, the split screen problem is not just a problem when using gain. Its there at 0 gain as well.

Ken dosent seem to be awhere of that.

Guys, most cameras don't have it at 0db. I don't think, anyway. Mine doesn't.

Didn't I read somewhere that the split screen at 0dB is a defect (and can be returned). Sources are quite obscure on internet of course, but I thought I read the QC treshold would be 12 or 18 dB. So it shouldn't be visible at 0dB.

I'm still waiting on mine (already 2 months after payment...), but I'm not worried in the slightest, I have to say... Perhaps Ken was corresponding to some of the earliest posts when footage came up. Lots of mixed feelings there. But what came up with me also was "it is a $10.000 cam (Europe, eh). Can't expect the same as a $80.000 cam"...

Minds have changed somewhat since, and I'm reading a lot - mostly, even - that owners clearly see it as a winner - so I expect not too many will be dissapointed or in fear...

Here's that thread:

http://www.dvinfo.net/conf/showthread.php?t=50773

That was JVC Canada, but I doubt if JVC USA would be much different.

Not one singel cam should have a split screen att 0 gain, right? It seems to be quite plenty of them.

If the split screen at 0 gain is just considerd as a limitation on some of the cams, JVC should say it in the specification for those cams.

By our new pro cam, it has a split screen effect when shoting indoor!!!


Despite this, I am very happy with this cam, its a winner!

While DV was going through its infancy, I was shooting Beta SP, so this is my first experience at being an very interested spectator in the release of a new acquisition technology. Keep in mind also, that the presence of things like this very discussion forum have certainly changed how products meet their introduction to the marketplace.

I am posting from the perspective of one who is from the broadcast field, and is only a "for what it's worth" musing. It is certainly not intended to slight any manufacturer or user.

As a spectator, it has been astonishing to me, the level of acceptance of fundamental shortcomings of newly released equipment, and along those lines, it is shocking how many posts I read from folks that say something to the effect of "I have an important client shoot next week, I hope my (fill in the blank) camera arrives in time!"

It then dawned on me that I had a similar attitude when I came to release of new post production technology. I was willing to dive headfirst into the latest promise from AVID or any other maker, only to have "limitations" revealed to me as I proceeded down the road.

So as I connect these dots, it seems more and more, the videography world now treats acquisition as an extension of post-production. On its face, you may think... "of course, that only makes sense because nowadays, the camcorder is pretty much an analog-to-digital interface between the image to the hard drive to the monitor."

While that may be true, I believe the camera needs to maintain its special place in the chain. Its performance forever dictates the ability of that production chain.

The computer hardware and software world is used to "patches", "workarounds", "updates". It is sad to see the camera get sucked into the same category. It somehow immunizes the manufacturer from getting it right the first time. In the world of hardware/software, I think it is excusable because of the myriad of interactions we demand of it.... but a camera, is a camera. It functions in its own world. Certainly it must provide a means of getting data to postproduction, but that is another part in the chain.

When equipment makers are excusing serious design flaws within a format that isn't all that solid, to which there is no delivery path, I have to snap out of my trance. Yes Hi-Def is a romantic notion and it is of course where the future is, but I think I want the future to get just a little bit closer.

Marty, I feel you've described the biggest difference between pro and prosumer.

Real pro gear has spent time in testing in the field before release. Lots of it. The standard is higher for image quality, but also for ergonomics and durability.

Prosumer takes more of a "oh well" approach to durability, ergonomics, etc. "Oh well, it mostly works".

Marty, I feel you've described the biggest difference between pro and prosumer.
...so, why does JVC call the format ProHD again?
:-)

On another note; everybody seems to agree that the gain on this camera is very grainy, compared to the SONY cameras and others. So, are we also excusing that 'limitation'? If so, then we have accepted two serious flaws and many seem to be giving the manufacturer the go ahead focusing on the good things about this camera. We all have a tendency to 'see' what we want to and be deaf to 'limitations'.

So, let's see:
1. Split screen
2. Poor gain function
3. Chromatic aberation
4. Poor battery performance
5. Bad microphone

This is just a quick list drawn out of memory and based solely on complaints listed here by people who already have the camera and did some quick test.

We all make compromises. Yes, the lens is not perfect but for the money it's probably acceptable for most. We all discussed ways of using IDX or Anton Bauer batteries instead of those supplied by JVC. Most serious shooters will spend another $500-800 for a good on-board microphone. Well, let me tally this up: by the time we get another power system and the mike added to the package, we are looking at some $1,500-2,000 over the price of the camera. Well then, shouldn't we expect flawless performance within the published specs?

The other though that comes to mind is this: JVC in their early marketing mentioned news gathering quite a few times as their market. I realize that the crowd on this discussion board is mostly interested in film making but should the camera be accepted by news organizations and shooters it'd better perform well at high gains!

...so, why does JVC call the format ProHD again?
:-)


Er, well, the first lesson in film/video production is that products that say "Pro" in them usually aren't!

There's enough notable exceptions though, that we tend to overlook.

Well, then, name 1 other prosumer camcorder with this kind of manual lens and this layout (gee, gee, the same of every...)

Well, then, name 1 other prosumer camcorder with this kind of manual lens and this layout (gee, gee, the same of every...)
The Canon XL H1 was announced today. It has SDI HD out as well as TC IN/OUT and Genlock, but it is 1080i and will do 24F and 30F, not 24P, 30P.
The speculation is that "F" is their way of doing Sony's Cineframe mode on the Z1.
List price $9000 US.
One thing about Canon though is that they are well known for their glass. I hope they have a HD manual servo lens solution though. I do like actual manual focus instead of infinity rings.

http://consumer.usa.canon.com/ir/controller?act=ModelDetailAct&fcategoryid=165&modelid=12152

Again, no real manual lens...

Canon still hasn't changed the horrible ergonomics... just now JVC has shown the way....

$9000 is in the 'pro'-range, by whitch I mean: no video enthousiasts here... And canon has never had experience with real pro-camcorders (except for their lens-industry of course)... Bald move. I'm not buying a camcorder at that price with such a lens... (even as the image is fine, the control(s) on the lens are horrible - I've use the XL's many years....)

How about 'Pro'-hibition. Please No... ;)

It's like what was stated - it's a meager price point for what it is overall and by way of comparison to the bigger industry pieces - with very similar emulation. I've jumped in to play and experiment for the next 1/2 year, waiting to see what '06 begins to offer, be it the JVC HD7000, or rumors of an '07 P2 Varicam. My hope is that acquisition of these smaller tools will actually attract business that will pay for the newer bigger/better guys when they're ready.

BTW, the split effect I've seen is under considerable low-light scenarios - so low that you probably wouldn't be shooting much of anything with any camera. I was posting initially with moderate concern, because it sounded like it was a known defect, by which some had it and some didn't and that you needed to swap out. I'm satisfied with the clarification for now - having held and played with the cam for 1/2 week.

The way it has been described, now in and out of the forum, is that the outstanding issue is almost a non-issue if you're aware of your conditions, and it will still be resolved via firmware soon, at no cost. We'll have to wait and see overall, but even this hint sounds like an excellent update path they may have created for this cam - be it this one in a month, or for overall honing they offer well down the road.

I've never seen anything but excellent images under ample, decent & good light, and if I'm forced to be in something low, I know that I'll have to consider how I'm shooting, be it with lights, or the added functionality within the menus (stretch blacks, gamma, shutter, gain, etc).

I'm keeping both of mine.

Remember, the split screen problem is not just a problem when using gain. Its there at 0 gain as well.

Ken dosent seem to be awhere of that.

What I understood, by what I have been reading of people who is dealing with JVC, is that if it's visible at 0db, then it's not aceptable and you can bring your camera back, and they will replace it with a new one. Many don't have the split screen at 0db.

"not a defect as much as it is a limitation"

Wow! Ken, don't worry about losing your job, with comments like this you could always find a job at the White House.

"Now keep in mind, sometimes people will take something wrong or they read what they want to read "

Of course they will, I must be one of those ignorant few because here's what I got out of it:

1. There is no defect.
2. We are working on fixing the non-defective issue.
3. If you want quality, buy a Panasonic Varicam.
4. So far, everyone who put down $6000 is a Beta Tester.

I'm not trying to pounce on Ken, he's caught between a rock and a hard place, and his support of the DV500 has been much appreciated. But, I got the impression that owners are being told that they expected too much for their measily $6000. When did we stop being customers and start being beta testers?

Steve


Well, I guess Ken is really right. Everybody reads what he wants to read.

BTW, the split effect I've seen is under considerable low-light scenarios - so low that you probably wouldn't be shooting much of anything with any camera.

I was thinking about the very same thing. Since I didn't see the split in the night shot done by Charles/Nate/Barry with the Mini35, I was thinking, maybe it's only there in really, really low light, almost no light shots. There wasn't a split at all and in that shot, and it was a night shot with the lens wide open.
Now if you want to use the camera as a night vision device, well that's another piece of gear altogether :D

Now if you want to use the camera as a night vision device, well that's another piece of gear altogether :D
I am sorry Michael but this is ridiculous. Nobody is suggesting anything even close to that.

The gain function is present on every single pro or pro-sumer camera out there and it has its justification. Not only for the obvious - i.e. news gathering but also for current affairs and documentary productions. 0dB is fine but the camera HAS to perform well in at least +6 and even +9dB to be accepted widely by the news/current affairs/documentary crowd. It's not a matter of choice; sometimes we just have to shoot without lights, at night and in underlit interiors. Anyone who ever worked on a fly-by-the-seat-of-your-pants doc will attest to that. It may not be my choice but it may be forced upon me by a client.

Hence, the notion of the camera being accepted back by JVC only if the defect is visible at 0dB is not satisfactory. I appreciate Ken's input here and like what I am hearing about the engineers working on a fix but I also expect the fix to make this serious problem go away on all gains under +12dB.

I am sorry Michael but this is ridiculous. Nobody is suggesting anything even close to that.

I guess you have never heard the word "joking" :(

I agree the 0db standard is low, and you had my reason till I got to this point:

It's not a matter of choice; sometimes we just have to shoot without lights, at night

If by without lights you really mean in the dark with no lights, then I'm sorry, but you really need night vision and this time I'm not joking. Cameras are not made to see in the dark. Unless you buy one of those consumer little things with the night shot feature.

The right tool for the right job:

Long distance view= Binoculars/telescope
Photography=still picture camera
Something to video/film =camcorder/camera
See in the dark= night vision
Something to video/film in the dark= Camera + night vision

I agree the 0db standard is low

Guys the standard isn't 0dB. I don't know where this came from.

I was told directly by the General Manager of Professional Sales at JVC Canada that if during the QC process the engineers detect the split screen at +9db, the unit gets shipped back to Japan.

I just want to set the record straight - this is with JVC Canada QC standards... I don't remember Ken mentioning what tolerance the US QC process adheres to.

Tim

If by without lights you really mean in the dark with no lights, then I'm sorry, but you really need night vision and this time I'm not joking.
Hey, c'mon Michael, we know what we are talking about. Sorry if I sounded a bit harsh shooting down your comment about night vision but I wanted to get my point about the need to decent gain functionality across.
:-)

Hey, no hurt feelings.

Hello Everyone, I'm beginning to wonder if I was lucky or unlucky in getting
my hands on the first batch of HD100's. I also have the split screen problem at 0 gain. I emailed JVC's Pro division & hope to get a response. Has anyone already replaced their units successfully?

Has anyone already replaced their units successfully?

Yeah, a few of us have. Have your dealer arrange the swap.

Tim