View Full Version : GL2 LOST at Canon Service Center


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Tague Hurley
September 22nd, 2005, 11:00 PM
SOOO as far as I can tell my "horror story" has come to an end. I apologize for not responding earlier, Ive been catching up on all the work that piled up while I was sans camera.

I finally got a technician to look at my camera and he quickly found the problem with the focus ring. Somehow during assembly they forgot to plug something into a certain circuit board, whoops! but he popped that puppy right back in and VOILA a "brand new" working GL2. I got to take her home the next day. Shot a little video and was happy. If I forget about all the hassle and headaches, and look at my camera and my one year warranty Im pretty content. Its over and Im definately going to stop whining...until something else goes wrong *knock on wood*.

THANK YOU to everybody who responded and voiced concern and advice. An extra thanx to anybody who offered their equipment. Hopefully the service center has learned their lesson and makes every effort to resolve future problems in a more rapid and professional manner.

Peace.

Sean Hansen
September 23rd, 2005, 05:48 AM
Glad to hear you finally got that camera back, and working to boot! I couldn't imagine having a whole summer pass by and not being able to work. At least the camera is back where it should be. In your hands and functioning.


Happy filming!

Mike Butler
October 11th, 2005, 09:28 AM
Holy lenscap, Batman! Man, what an ordeal! I happen to be a multiple Canon owner (XL1, GL1, Elura, EOS 10D, Rebel 2000, PowerShot S400, PowerShot SD100, miscellaneous lenses and accessories) and am appalled at their treatment of you. I would say that I would have exercised far less patience than you. I guess I have been fortunate, my experiences with them have been much better. I sent my gear to their NJ location, got it back when they said I would, with the work done as promised and the fees charged as agreed. Any different, and I would have squawked all the way to the top. I wonder if your experience would have been different if you had sent your cam to the same place I did.