http://www.usa.canon.com/app/pdf/service/special_web_announcement.pdf

To Our Valued Canon Customers,

We at Canon extend our heartfelt condolences to all those affected by the March 11 Japan earthquake,
along with their families and loved ones. We pray for the safety of everyone in affected areas and hope
that the region will soon complete the rebuilding and healing process.

Immediately following the earthquake, Canon Inc. launched recovery activities spanning development,
production, and sales operations through a collective effort across the Canon group.

Currently, Canon USA has appropriate inventories of most service parts, and repair operations are
functioning normally. However, in the near future, certain camera and video service parts may become
temporarily unavailable pending recovery efforts. Specifically, repairs of the following products may be
affected:

Digital Compact Cameras
Digital SLR Cameras and Lenses
Digital Video Cameras (Camcorders)
Audio / Visual Projectors
Security Cameras
Binoculars

If a product cannot be repaired in a timely manner due to lack of parts, we will work as necessary with
affected customers on an individual basis. We appreciate your understanding while we work through
this difficult situation.

We at Canon truly value our relationship with you and we are working hard to minimize the impact of
this disaster to our customers.

If you have any questions, please contact us:
Canon Customer Support Center
Phone: 1‐800‐OK‐CANON (toll free)
1‐800‐652‐2666
TTD: 1‐866‐251‐3752 (toll free)
E‐mail: carecenter@cits.canon.com

For additional support options: Canon U.S.A. : Service & Support (http://www.usa.canon.com/support)
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or
Puerto Rico, please contact the Canon Customer Support Center in your region.