I have a fresh install of Windows 7 and now need to install my new NeoHD upgrade. I haven't yet installed and activated my original NeoScene license. Do I need to do that first, and then upgrade to the new NeoHD? Or can I just download the trial of NeoHD v5 and use my new serial key to activate that?

Tim,
I was in the same place as you, fresh install and upgrade. I did not install neoscene. The instructions I had said you had to remove all Cineform files and since I didn't have any installed.... I installed NeoHD but unfortunately I have been having problems with the soft ware not registering/authoriziing/or something. I would wait until David Newman or some one from Cineform gives you the correct sequence and hopefully save you any aggravation.

Ok thanks David, sounds like you do need to install, activate, then uninstall (but don't deactivate) NeoScene v1 first then... I'll wait to see what DN says.

Just install NeoHD, it is a full version and needs nothing from NeoScene.

David Chilson, contact support.

Thanks David, that makes life a lot easier! Do I need to download and install the trial version or update version? I think maybe there needs to be some clarification in the instructions for upgrading NeoScene to NeoHD. My first email said

Your previous serial number will no longer be necessary, and is henceforth considered returned. It will no longer be eligible for activation or upgrade.

To download your software, visit our downloads page (CineForm Product Downloads (http://www.cineform.com/downloads.aspx)), choose the proper download, and select "Update". Please uninstall any previous CineForm software on your system before installing the new version.

So I download the update version, not the trial version? I did what the email said and downloaded the update version, then the email I get says:

This update link is for those customers with a NEO HD v5 (or v4) serial number....

Instructions:

1. Uninstall the previous version of NEO HD prior to installing the new version, but do NOT deactivate.

2. Download and install the new version of NEO HD

3. Your NEO HD activation should be properly recognized once installed


Ok, I don't have NeoHD as I'm going NeoScene v1 -> NeoHD v5, so I can't follow these instructions. But do I then need to have my old NeoScene v1 installed and activated, and then uninstalled but not deactivated, for the update to work? Hence why I posted this thread :)

I'm not trying to be all pedantic, I think Cineform products are excellent, just trying to give some contructive customer feedback.

Just install NeoHD, it is a full version and needs nothing from NeoScene.

They is no difference between a trial version and an update version, they are the same.