Need to send a camera in for service and would rather send it there

I'm pretty sure they do but have you checked their website. They used to list the centers.

I have checked the website, but I don't think I have the necessary security clearance because the only thing I can find is that dang customer service phone prompt number

ah, I forgot about the famous phone purgatory. I'll look to see if I still the direct number.

Hold on a minute.

Nope, I must have gotten rid of the number after I stopped using JVC cameras but maybe you can shout out to Craig Yagnani (sp). He a JVC rep and should be able to help you out.

The JVC Professional Service facility is located in Cypress, California:

JVC Professional Service
5665 Corporate Avenue
Cypress, CA 90630
(800) 582-5825

In addition, we have a Field Support Engineer located in your area:
(630) 851-7855 x7710

For more information, please visit our Support site on the JVC Professional web page:
JVC Professional Customer Support (http://pro.jvc.com/prof/support/index.jsp)

Hope this information is helpful.

Craig

Thanks a bunch, Craig -- much appreciated!

Craig,
I must apologize for butchering the spelling of your last name. I was trying to get it right from memory but at my age, I'm lucky to spell my own name right.