I've put in a ticket for this, but I'd really like to resolve this as soon as possible.

I just tried using HDLink (ProspectHD 4.1.3) to convert some .m2t files to .avi files. I select the file to convert and click start. HDLink crashes immediately. Microsoft Windows pops up a message saying 'HDLink.exe has stopped working' No further information. Tried some different .m2t files, it still crashes.

I used HDLink on my pc (running Vista 64 bit) when I had AspectHD with no problem. This is the first time I've tried to use it since upgrading to ProspectHD.

Dennis... I can't recall if this is one of the possible solutions to this issue, but try running HD Link as "Administrator".

Go Red Sox!

Thanks! I tried it, same result :(

That's a good idea, having it just crash like that sort of suggests perhaps permissions? registry?

Support will tell you start will the current software -- either 4.2.0 from the website or the 4.2.1 beta you can download from this forum.

Success. The tech support person who answered my ticket asked me to do that. I installed the 4.2.0 and HDLink works fine now.

Thanks much. Terrific product, I've been using it for years.

Or maybe not. Opening any of Cineform-based project in Adobe PPro CS3, I find something weird happening. I start to play any timeline, it suddenly shoots to the end of the footage. Old projects that worked fine are now effected. Essentially I can't Cineform and Adobe PPro at all.

Worse off than before.

support ticket 611-8307344

If I create non-cineform rpoject, and bring cineform avi files into it, they seem to play OK. I guess that might be a workaround, but this is massively inconvenient.

I think this is a know installation failure. Support will help you.

Might be a corrupt frame or project. Happens all the time. Create a new project and import the old one into it. This often works.

I tried the NeoScene 1.5 & NeoHD 4.2.0 trail now and HDLink keeps crashing over and over when I try to convert m2t files! I'm running Windows 7 64bit.

UPDATE: I installed the beta and now it works. Ironic how the beta is more stable than the stable release.

Like just an install issue, that the beta resolved, as the current release works (although the beta is better -- normally are with our betas as we add more features and quality constantly.)

I tried a few things on the advice of tech support, problem not resolved. I haven't yet been offered the beta release.

I also tried creating new projects, that made no difference.

beta is offered for everyone in this very forum. Look for a thread with "beta" in the title

The newest one I could find is ProspectHD-4.2.1.238-Setup.exe which is what I already have.

I installed the beta I found anyway, it made no difference.

BTW, would upgrading to Premiere Pro CS4 make any difference?

Continue to work with support, as your issue is more isolated. They may need sample clipa or a remote session login.

We did a remote access session and did a complete clean install of Prospect HD. We had to remove some components that were left over from a previous Aspect HD installation. And that seems to have resolved the issue.

Big Thanks to Jake for solving the Case of the Big Crash!