I just sent mine in. I have been having been having problems with footage missing as well. Hopefully they take care of it for cheap because I was just outside the warranty.

I got my camera back a couple days ago. I was originally charged something like $240, but it was reduced to $63. Which was nice because I was a couple months outside of the one year warranty. The camera seems to be working fine. Thanks Canon for making this process as painless as possible. I have heard of others sending in their cameras to other companies and having it take upwards of 3 weeks to get it back, so I was happy when mine came back in 13 days.

I got my camera back a couple days ago. I was originally charged something like $240, but it was reduced to $63. Which was nice because I was a couple months outside of the one year warranty. The camera seems to be working fine. Thanks Canon for making this process as painless as possible. I have heard of others sending in their cameras to other companies and having it take upwards of 3 weeks to get it back, so I was happy when mine came back in 13 days.

I just got this error last night when recording my footage off the GL2 (I have no other camera so I have to use it as a deck). I am getting the eject error only when trying to rewind the tape, but I don't want it crapping out while recording on my next wedding in 4 weeks.

Any information on how long it took for the service dept to return the camera to you?

The total time that my camera was not in my hands was 13 days. That included me shipping it and them shipping it back. I have heard others say even faster.

... (I have no other camera so I have to use it as a deck) ... While you're waiting for the GL2 to be fixed, I strongly suggest you get a used unit off of eBay for $100-200 to use as a deck.

Well let me join the club...
Just got my repair estimate from Canon for "REMOVE THE CASSETTE ERROR.
$62.93 including shipping.

Bob T.

Has anyone had or known of someone having Canon Australia cover the majority of this repair? I have called their support line (customer service?...bull!) and they said that if it wasn't on their website, then it wouldn't be covered. Even asked nicely if they could look on their internal systems to see if there was anything, but got told the same thing again.

I would have assumed that if the fix was being covered in the US and NZ, then AU would do it as well. Otherwise I've been quoted AUD$450 to have the problem sorted on my XM2.

Cheers
Brendan

About a year later, after Canon repaired my camera, the problem repeated itself. I just returned the camera to Canon and the repair charge is now up to $70.00. That was $50.00 labor for the repair and $20 for shipping. I can't complain about that. It too bad that the GL2 has such a lousy tape transport. I've worked on GL1 cams, a completely different transport, probably why we don't hear about GL1's having the same problem.

Jim

Well let me join the club...
Just got my repair estimate from Canon for "REMOVE THE CASSETTE ERROR.
$62.93 including shipping.

Bob T.

This is only a $70 dollar fix?! I was under the impression that it was well over $300.

Looks like I will have a working GL2 in the end after all.

I have to find a Canon phone number to call (considering I'm in Canada and I have no papers from the camera since I bought it used recently) but I'm assuming that I can also request the number of hours on the camera? Does anyone know if that is possible with the GL2 or if they would charge extra?

Thanks,
Greg

Actually the fix could be much lower than $70. The clutch was assembled with too much grease ... if one drop is good then 5 drops is 5 times as good....right. This has been covered before in the past by my self and others. The fix is very easy, takes about as long as it takes to snap you fingers, and cost about $3.50. I fixed my GL2 with one application and that was 3 years ago. Look in previous post for the fix including photo. Just be sure not to use too much cleaner and use a small clean lint free cloth to protect other components.

Won't fix every case...probably only 90%.

Ron

Ron,

I'm guessing that this is the post you were referring to. The photos do not work, but I took some of my own and I was wondering if you would be able to tell me if I am looking at the right part.

http://i223.photobucket.com/albums/dd246/SpeedyMods/GL2/gl2fix2.png

http://i223.photobucket.com/albums/dd246/SpeedyMods/GL2/gl2fix1.png

Thanks,
Greg

Hi all!

I posted a few days ago that I'm always leaving the camcorder with the tape compartment opened over night, after each wedding. Well, it was not enough, it seems, so yesterday I could not rewind to the end a single tape from 5...

As I'm the DIY kind a guy, I opened up the camcorder ( again! (http://www.dvinfo.net/conf/showthread.php?t=30579&highlight=zoom) ) to see what's happening in there.

What I found out: it is (at least in my case) a problem with the tape transport. It is not about head misalignments as I've heard. I uploaded a small video (http://w1.226.telia.com/~u22607422/TapeRewind.avi) to show you what's happening. As you rewind the tape, the tape travels from right to left. You can see in the video that the collecting spool fails to take the tape at the rate it is supplied. I'm sorry but I don't know the technical names for the components so I can better explain,that's why I choose to let you see it and draw your own conclusions.

What I think: as the tape is supplied at a constant speed, the collecting spool has a variable angular speed (because the diameter of the spool+tape increases as it takes the tape). In order to spin at variable speed (when the motor spins at constant speed), the collecting spool has a kind of "clutch" - friction is employed here. Friction that it is lost because of dirt & grease & humidity...

After a couple of hours of trying to get the mechanical assembly opened (I didn't manage to do it...), I found a part that resembles what I was looking for and tried a desperate cleaning process: a drop of spirit (alcohol) between a plastic gear and a metal plate (http://w1.226.telia.com/~u22607422/Picture 064.jpg).


Luckily for you, you don't even need to open your camcorder (http://w1.226.telia.com/~u22607422/Picture 067.jpg) to try this possible solution!
:)


I finally managed to rewind all tapes!

Yet another unprotected part of a canon camcorder..... (like the zoom rocker)

YES!

I put some alcohol on a microfibre cloth and cleaned that little piece of friction fabric stuff on the black plastic rocker (with the spring on it) and used a dropper to put a couple of drops of alcohol under the white gear. I then spun the gear by hand and left the camera for a couple of hours to dry.

I picked it up, turned it on, put a tape in, hit play, I played the tape (the cam wouldn't even play tapes and I was having problems when I turned the camera off, the tape was not going back in the cartridge and giving remove cassette errors upon turning the camera back on) and then I went to rewind at slow speed, it gave the error. I turned the cam off and removed the battery for a few seconds. I put it back in and powered on. Tried full speed rewind - success (for only the 3rd time in owning the camera!), I then fast forwarded to the end of the tape and rewound back to the begining a few times. No issues at all. It plays and does slow fast forward just fine and gives the error the odd time (maybe every 3 times) I use slow rewind.

Unless it gets any worse, I don't plan on cleaning it any more. I'm overjoyed right now. Because of the problems I was having whenever I turned the camera off in record mode, it wasn't simple a playback error for me (and I do have another cam to use as a deck) but it was making the camera unreliable for shooting at all.

I can finally get excited about getting this camera again.

Thanks,
Greg

Edit: Ok, scratch that. I have it another couple of drops and it works absolutely flawlessly now. Flawlessly.

what type of cleaner did you use ?

Go and pick up a spray can on "Contact Cleaner" at Radio Shack. Make sure it has the small plastic piece to direct the spray to a specific point.

First take a lint free cloth and protect the internal parts...especially the heads.

Pre load the spray nozzel and practice a few very short burst then appy ONE SHORT shot to the prementioned spot. Let everything dry for 30 minutes or so then test. If this doesn't fix then try ONCE more. If that don't work then you may be in the small group that has to send the cam in for repairs....good luck.

Ron
Introducing Edwards Video Productions, Corporate, Legal, Internet/Web, Graphics, Wedding, Event, Consumer Video and Conversions (http://www.evideop.com)

I just started on this thread and I didn't read through all the others, so if someone already mentioned this , sorry, here it is again. Here is a youtube where a guy suggests manually rewinding the tape about 10 times.

Remove Cassette Error - YouTube