View Full Version : Neoscene capture problem


Dale Guthormsen
September 7th, 2009, 08:31 PM
Up to today neoscene has been flawless for me.

Now, everytime I hit start to capture it goes for a couple seconds and stops.

I can capture just fine in Vegas.


ANY IDEAS???

Chris Barcellos
September 9th, 2009, 10:51 AM
Dale, need more info... I assume HDV ? Capture in Vegas is straight file tranfer, with no reencoding, Cineform reencodes. So could be a processor issue, a hard drive issue, or some other resource issue. Are you going to a USB drive, for instance with the files ? And do you have automatic updates on on you computer system. I came into office this morning, and my system was slow because computer was loading new updates...

Jake Segraves
September 9th, 2009, 07:35 PM
like chris suggested, it could be a couple of different things. open a support ticket and we can troubleshoot the issue from there:

Support Center (http://supportcenteronline.com/ics/support/default.asp?deptID=614)

Dale Guthormsen
September 20th, 2009, 04:36 PM
Good afternoon,


I have the program working by playing first and then once going hitting start.


I submitted a ticket as I would like it working properly.


thanks