This was my experience as well. In Canada we have a 6 figure postal code. I simply entered 5 figures of the pcode, no spaces, and it accepted the entry. JVC needs to pay attention to the details of web page design as this is a beginners mistake.
Adding to the frustration - as a sole trader I don't have a company name but on the form it is a mandatory field. Quick fix, as you said a beginners' mistake.

Charles.

I purchased Tim's "ProHD Shooter's Guide to GY-HM100" last week but, I'm still awaiting delivery.

I've been editing with FCE4 for a year now using SD footage. (I've been getting away with a Consumer Pana camera shooting video for the web.
But, after months of internet research and talking with cameramen I know, I purchased a tapeless camera.

I took delivery of my new GY-HM100U last week. I've shot some test footage and using the PerianXDCam.component Codec you recommended I can ingest, edit and see the footage I shot w/the GY-HM100. (I used the highest 1920X1080 setting and shot on AE.)

Since I still don't have TIm's Tutorial DVD, I have (2) questions:

1) - What size movie should I select when editing in FCE4? The client is expecting
an HD movie but, I don't think he really cares as long as it looks sharp.

2) - When exporting from FCE4, what should I select? I'm using QuickTime 7.6.2 (Pro version) but when I export – the resulting .mov file looks washed out and very "blocky" – it's not crisp like I see in FCE4.

My shoot is this Saturday and I'm stressed! If I don't solve this problem with FCE4 today or tomorrow, I may try to rent a friend's Pana 100B and shoot tape until I can solve this problem of trying to get a good export from FCE4.

Please help me understand how to get a good, crisp export from FCE4!

TIA,

Karl

I've just unboxed my new HM-100 but when I insert Panasonic class 10 cards (either 8GB or 16GB), it throws up an “insufficient space” message. Checking the cards on a Mac shows they have just 32kb of JVC info on them and nothing else that needs clearing off.

The camera is obviously detecting the cards and putting a couple of JVC folders onto them, but otherwise doesn't want to format or use them.

Since this is a new camera from B&H, I'm guessing it won't be a firmware issue. Sadly, I don't have any class 6 cards to hand to test.

Ideas anyone?

You need the firmwareupgrade
then 10x sdhc-cards work

You need the firmwareupgrade
then 10x sdhc-cards work

You're probably right -- but I thought firmware updates were needed for only those units manufactured before June. I'm surprised a camera shipped from a large supplier just last week might be that old.

I'll source a class 6 card tomorrow and try again.

Don't you hate it when new toys don't work right out of the box!

That's normal, the update comes out in the end of august
and I think your cam is built before.
Look on the outside of your box and you
see the built-date of your cam.

The companies ship the cams and don't
look on the system. I didn't make the update,
because I work only with 6x SDHC-cards.

That's normal, the update comes out in the end of august
and I think your cam is built before.
Look on the outside of your box and you
see the built-date of your cam.

The companies ship the cams and don't
look on the system. I didn't make the update,
because I work only with 6x SDHC-cards.

Thanks Eric,
Firmware update done and dusted and the class 10 cards are now working just fine.

JVC release new HM700 with a functionality to record MP4 on SDHC-cards and with a new noise-filter to reduce the noise in the recordings say the German-testmagazine videoaktiv.de

They say that should be no update, because a new model than the HM700.

http://www.jvcpro.de/jpe/de/video/product.1024.html

New update for GY-HM700 camcorder at IBC
|

JVC has announced an updated version of the GY-HM700 camcorder, bringing further benefits to customers in their choice of workflow. As with the smaller GY-HM100 camcorder, .MP4 files can now be recorded onto the SDHC card along with .MOV files when the SxS adapter is not attached, providing great flexibility for your shooting and offering a unique dual media concept. Additionally, the new version of the GY-HM700 camcorder has a more powerful built-in DNR, producing higher picture quality.D

The GY-HM700, in combination with the optional SxS adaptor KA-MR100, provides the unique properties of dual-media recording capability and a choice of industry-leading file formats on both inexpensive and high-performance media. With the KA-MR100 media recorder docked, it is possible to record Sony XDCAM EX compatible .MP4 files onto high-speed SxS memory cards, while at the same time recording the same .MP4 files to inexpensive SDHC cards. Having two copies instantly available provides more versatility in the field, with the assurance of always having a back-up.

The .MP4 file format recorded on SDHC can be natively edited by non-linear systems that support XDCAM EX, and is not only suitable for Windows NLE systems but also Final Cut Pro. Also, .MP4 files recorded onto SxS media are compatible with the Sony XDCAM EX format. Recording in the editing system's native format eliminates the time consuming transfer step and dramatically speeds up the post-production workflow, a major advancement for JVC and the industry.

JVC is pleased that there are now even more options for this versatile camcorder. With the choice of not only the recording format, but also the recording media, the GY-HM700 offers optimum flexibility, together with simple integration into your existing workflow.

About JVC Professional Europe Ltd.
JVC Professional Europe Ltd. is a wholly owned subsidiary of Victor Company of Japan, one of the world's leading manufacturers and suppliers of a wide range of sophisticated high quality broadcast, professional, recording, playback and presentation equipment, along with computer imaging, internet communications, data storage solutions and CCTV. JVC Professional Europe Ltd. is committed to providing video and data-related solutions and service to customers in Europe, the Middle East and Africa. For more information, please visit www.jvcpro.eu.

I wonder if the price will go up. Will they call it the HM 710??

My HM700U is only two months old and they come out with this...

I mainly use MOV, however my hope is that they at least make this an upgrade type improvement, if you really need the mpg-4 ability really bad, then offer the user a method to return the unit for the service upgrade. Owner sends it to JVC and for a nominal charge your unit will be retrofitted.

Or better yet, a no charge upgrade, ship and ye shall receive the upgrade.

One can only hope. Fingers crossed...

Steve
Bethlehem, Pa

early adopters will be jumping at the new model if they do not offer a trade in!

Hi guys

A JVC support guy ask me a month ago if I bought the KA-MR100G .

I said no, why? He told me don't buy it !, a second update will be release to unlock the MP4

recording on the HM700.

So before the end of the year we will able to do it :-)

Mike

Hi guys

A JVC support guy ask me a month ago if I bought the KA-MR100G .

I said no, why? He told me don't buy it !, a second update will be release to unlock the MP4

recording on the HM700.

So before the end of the year we will able to do it :-)

Mike

That'd be cool, even though I did buy the KA-MR100G with my HM700. Still, I like the choice of being able to record to two cards at the same time, so mine will be staying where it is rather that it becoming an ebay item. (now, if only the MR100G would work with MxR adapters or the Sony 60GB hard drive unit)

Have Fun,
Jim

Just seen the HM700 is listed under old models and on the jvc-webpage you will
find the new HM700E(A)/HM700U(A) and HM700CHE(A)/HM700CHU(A)

Well it looks like MP4 will be available in October 2009 per the JVC site. When I went to the page for my camera (GY-HM700U), I found this quote:

"MP4 file format
Available with or without the optional SxS Media Recorder (eff. Oct. 09)"

See the whole page here:

JVC Professional Features page (http://pro.jvc.com/prof/attributes/features.jsp?model_id=MDL101851)

Lets hope this is one of many things that will be included in the firmware update. (Providing the upgrade for MP4 is made via firmware)

I found this also on the "More Details" Page:

"Optional SxS Media Recorder
By attaching the optional SxS media recorder, the GY-HM700 will record in the .MP4 format used by Sony's XDCAM EX™ onto high speed SxS memory cards. This compact recorder attaches directly to the GY-HM700 without an adapter, essentially becoming part of the camera. Simultaneous recording to SDHC and SxS memory is also possible, providing instant backup or archival recordings. The compact media recorder provides status information on its built-in LCD screen as well as on the camera's viewfinder. Recorded video on the SxS cards can be played back on the camera's LCD monitor or viewfinder.

.MP4 files can be recorded to SDHC cards without the Optional SxS Media Recorder when the latest firmware is installed in the camera. (As of 9/18/2009)"

Steve,
Bethlehem, Pa.

Flash!!!

Firmware update is available for the 700 as of September 18, 2009 see here:

They've added MP4, and improved the DNR, as well as the previous class 10 card capability.

JVC Professional Software Download page (http://pro.jvc.com/prof/attributes/software_dow.jsp?model_id=MDL101851&feature_id=17)

Steve

Steve...wow, that was fast!

I just added the new firmware link to the product page and have updated the support download page at JVC PROFESSIONAL PRODUCTS COMPANY (http://pro.jvc.com/update)

The new firmware gives existing owners of the GY-HM700 all of the updates that were announced at IBC with the "A" version. The model number is not changing, but updated cameras have an "A" sticker next to the model number to denote the update.

Basically, the firmware adds the ability to record .MP4 to SDHC cards without using the SxS adapter. It also provides improved DNR performance and Class 10 support.

All but a very few early GY-HM700's are eligible for the firmware update. Those early units will need to be updated by a JVC service technician. The website should identify those units and prevent the download.

A formal U.S. announcement will be made next week regarding the upgrade.

Dave Walton
Asst. V.P. Marketing Communications
JVC U.S.A.

Hi Dave,

Although I was able to download the update, I could not get it to go. I get flashing lights and no progress. I also get an error log on the card.

"Error : Battery

**/**/**/**:**
update start !
Error : size
Error : UPD file_header

????? UPDATE FAILER ! ?????
Error : FILE HEADER"


I followed the PDF instruction to a T. No battery, right off the AB power supply unit.
Any Ideas?

One thing I noticed is the file size is only 16kb??? rather small for a update. update 201 was 11,387kb. I'm thinking this might be the problem.



Steve

Steve,

The GY-HM700.UPD file (contained within the zip download) should be 11,377KB --almost the same size as the previous version. The compressed ZIP file is 4094KB.

I have confirmed that the file that is posted on the server is a mostly empty zip file. I have the correct file, but may not be available to post it until Monday morning. If you need it sooner, send me a private e-mail with your e-mail address.

Dave Walton
JVC

[QUOTE=David Walton;1370521]Steve...wow, that was fast!



All but a very few early GY-HM700's are eligible for the firmware update. Those early units will need to be updated by a JVC service technician. The website should identify those units and prevent the download.

Hi Dave,

I'm one of those few that has a unit, that have to go to JVC for an update.

Would it be an idea for JVC to split the update package into two, so that we could choose to ONLY have the MPEG4 functionality and skip the other updates.

That way I could send the camera in for the full update when there's a quiet period - and still get the much needed MPEG4 functionality (my guess is that there's no need to send in the cam for getting this??).

Thanks David for the good news
for HM700 owners, I send you
a personal message with my email.

Because I shot every day for for TV, Videojournalist,
make for TV-Munich a short-movie this
autumn and some imageshots for MPS/Astramedia eg.

HI Guys

I need some explication, I did the update and MP4 format for Edius user like me it's great !

I don't understand this part ( what is SSE ? )
Ok I don't see any black spleet screen,
How can I check to be sure than I dont have it?


"Important notice:
When updating from SPL1030-V1-05 to this version, the BLACK level may change and SSE may appear.
If the SSE appeared after updated to SPL1030-V1-06 or later, confirm the Black adjustment.
Note:
10 minutes warming up of the camera is essential before checking the SSE."

Thanks a lot

Mike

Those notes apply only to very early firmware versions not supported by this upgrade. This is the reason we check your firmware prior to the upgrade. The message can be ignored.

I've installed the firmwareupgrade, it all works. The MP4 is good for PC-users and when I shot for customers editing on windows-PC-stations.

The better DNR eg. Noise-Reduction couldn't be seen now.

Eric, you mean there is less noise in the footage now?

A quick question; I know the upgrader says to use a power supply rather than a battery, but as I'm missing a rather important component, (the four pin xlr power lead) could I upgrade my HM700 using a freshly-charged battery?

Have Fun.
Jim.

A quick question; I know the upgrader says to use a power supply rather than a battery, but as I'm missing a rather important component, (the four pin xlr power lead) could I upgrade my HM700 using a freshly-charged battery?

Have Fun.
Jim.

Does anyone has answer for that? Jim, did you update with battery?

[QUOTE=David Walton;1370521]Steve...wow, that was fast!

All but a very few early GY-HM700's are eligible for the firmware update. Those early units will need to be updated by a JVC service technician. The website should identify those units and prevent the download..

Mine is one of those :(

I did update with battery and worked well.
Eugen

Does anyone has answer for that? Jim, did you update with battery?

I hadn't yet as I was waiting for an answer, plus this weekend has been a little busy. Now I see Eugen was successful in updating with battery I'll try myself.

Have Fun,
Jim.

Can any one confirm we can use Class 6 cards and/or Class 10 cards after the update? Sure would hate to find my Class 6 cards no longer work in the 700 after the update.

RonE

My Class 6 cards are still working. Don't have 10's at this time. I used a smaller class 6 to do the update without problems. Just remember to clear the card of all files & and update folders, then reformat in the camera before you try to use it for video.

Steve,
Bethlehem, Pa.

It does work perfect with class6 after update.
Giani

[QUOTE=Peter Erfurt;1372019]

Mine is one of those :(

We had to send our camera back to JVC for the firmware update. I can't get a straight answer as to if I will have to keep sending this beast back for every update. Be prepared to be without your camera for two solid weeks. They are slow and I overnighted the thing to them. I am curious to see how the improved DNR works to reduce grain.

Hi Kevin,
I ama waiting because my reseller told me that JVC will make a specific update for old models.. but I have no news up to now.. I?ll see... Please tell me about the DNR

I have a HM100, one of the first. Is there any reason at all I'd want to upgrade? Has anybody noticed any improvements other than the SDHC class compatibility? And if I do want to upgrade, does anybody know if it is a user process? Thanks.

Hi Keith.
I updated my HM100 in the hope that it would solve the "check lens cover" warning whenever I fired up the cam, it didn't. There is a mention of minor bug fixes, (unspecified), on the JVC site. To all intents and purposes, it seems the only noticable change it makes, is to enable the use of class 10 cards. Though why anyone would want to spend much more money on these, when class 6 are more than adequate, baffles me.

...the use of class 10 cards. Though why anyone would want to spend much more money on these, when class 6 are more than adequate, baffles me.

I think it's mainly a matter of ensuring compatibility. If you happen to have a Class 10 card in your collection, perhaps originally purchased for some other purpose, than it is nice to know you can use it in the camera as well. Also, if you're in the field and just desperately need another card, and the local office supply store only has a Class 10 in stock, you're not out-of-luck.

Additionally, if you have a really fast card reader, a Class 10 card can (theoretically) get your clips loaded onto your computer faster than a Class 6 card. I haven't tested a Class 10 card with my HM700, but with class 6 cards it takes under 15 minutes to transfer a 16GB card (about 56 minutes of clips) ... it would be nice to do that in under 10.

Why ?????!!!!! Under 15 mins to transfer a full 16gb card is plenty fast enough, whats the rush LOL

Just wondering before I update - my camera is clearly labelled as JVC GY-HM700E but when I go the firmware download page and enter all my numbers it identifies the camera as a 700U. Is this normal and should I load that firmware?

thanks

John

It is the same model, HM700E and U,
the only difference is the label of the Cam,
the firmwareupgrade is for both.

Only you must check that you got the
newest model build after the end of june2009,
but the older HM700 cannot updated by yourself.

Thanks Eric!

About firmware update.
In JVC Professional Europe - Landing (http://www.jvcpro.eu/) the firmware update link :
JVCPro-MSIS (http://www.service.jvcpro.eu/public/document.cfm?prog=ProdSoft.cfm&Model=GY-HM700E)

"For older versions than 1.0.6 please check black balance."
How to do that ?
My camera running 1.0.5 version.
The JVC dealer in Greece said to me that this is a new update, and it will not create problem to my camera.
JVC EUROPE it does not answer to my emails.....
I can make the update?

I got it done. I had an older version.. But I had to takle it to my local technician... He managed to do it.. How.. don't ask me... He left me saying "Oh.. these cameras are all programmable chip based.. You can even make a coffee machine out of it!"

HM - could we hope to get a new firmware with the new sister of the HM700
to get a better picture quality, lower noise, frame-recording, sd-recording and some more else,
it will be a nice information for the users from the expo in Las Vegas.
But I don't think so.

My 700 was firmware version 1.0.5 I had to return it to JVC London where they did the upgrade within an hour at no charge. Later versions of Firmware can be downloaded from JVC Europe site and can be done by the user.
The update allows recording in MP4 format, allows the use of class 10 SDHC cards and reduces the visual noise in low light recordings (though I can say I've seen much difference).

New Firmware for GY-HM700E GY-HM700E(A) .
Version 3.0.3 build 030211

JVCPro-MSIS (http://www.service.jvcpro.eu/public/document.cfm?prog=ProdSoft.cfm&Model=GY-HM700E)

what is the improvement, I only found the new firmware on the European internet-site!

I downloaded the update and installed, I see nothing is improved!

You are right.
Nothing !