Ron Cooper
July 5th, 2009, 07:18 PM
Shame Canon Shame
How do you feel when buy an expensive $2,500 (in Australia), camcorder to find that there is only a manual in PDF form.
GET REAL. Apart from all the hassle of printing out 183 pages not to mention time, frustration & ink costs for us consumers, camera manuals need to be carried in the camera bag for constant reference as the printed Quick Guide, though helpful, is not detailed enough. So now we have a very beautiful high performance compact camera and have to lug around a pile of A4 pages or some other clumsy non-professional lump of literature to be able to use it properly. - So far my program has crashed once in my attempt to print it smaller.
Even though it is possible to print it all-collated, double sided, and 4 pages to an A4, which I now have done, - many people may not have a suitable printer for even doing this. My remaining lump of leaves has to be somehow bound together. Fine if you have your own printing business ! Further, it probably should have an option to make it in two sections for a thinner pile.
I don't buy the argument that "Oh this is the way it is done now" as I see too many people who now see these these higher tech gadgets as too complicated and are put off buying. Further, why not print a proper printed manual and make a feature out of it ! - I feel the only way to address this is for us consumers to complain in writing to the manufacturers and keep writing. After all we are not talking about some cheap Chinese camera for $299.99 but a relatively expensive piece of high-tech gear.
For what appears to be a most excellent product, this is extremely disappointing. I have switched from Sony products to Canon because of their very poor customer service and off-handed attidude to customers and now I am thinking is Canon trying to out-do them. However, to date I only have praise for Canon customer service people who are easy to get through to, and most helpful.
Please start writing !
Ron C.
How do you feel when buy an expensive $2,500 (in Australia), camcorder to find that there is only a manual in PDF form.
GET REAL. Apart from all the hassle of printing out 183 pages not to mention time, frustration & ink costs for us consumers, camera manuals need to be carried in the camera bag for constant reference as the printed Quick Guide, though helpful, is not detailed enough. So now we have a very beautiful high performance compact camera and have to lug around a pile of A4 pages or some other clumsy non-professional lump of literature to be able to use it properly. - So far my program has crashed once in my attempt to print it smaller.
Even though it is possible to print it all-collated, double sided, and 4 pages to an A4, which I now have done, - many people may not have a suitable printer for even doing this. My remaining lump of leaves has to be somehow bound together. Fine if you have your own printing business ! Further, it probably should have an option to make it in two sections for a thinner pile.
I don't buy the argument that "Oh this is the way it is done now" as I see too many people who now see these these higher tech gadgets as too complicated and are put off buying. Further, why not print a proper printed manual and make a feature out of it ! - I feel the only way to address this is for us consumers to complain in writing to the manufacturers and keep writing. After all we are not talking about some cheap Chinese camera for $299.99 but a relatively expensive piece of high-tech gear.
For what appears to be a most excellent product, this is extremely disappointing. I have switched from Sony products to Canon because of their very poor customer service and off-handed attidude to customers and now I am thinking is Canon trying to out-do them. However, to date I only have praise for Canon customer service people who are easy to get through to, and most helpful.
Please start writing !
Ron C.