Adam Sturman
June 24th, 2009, 03:24 PM
I just had this discussion with Sony support. I thought some others might want to see this... Note: the discussion is in reverse, e.g., start from the bottom.
-Adam
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Customer (Adam Sturman) 06/24/2009 03:31 PM
Thanks for your response!
Regards,
-adam
Response (Whitney M.) 06/24/2009 03:27 PM
Hi Adam,
Thank you for writing back. Our engineers are working to resolve any issues between the Vegas software and that particular camera. As of right now there is no date set for a fully compatible release, but you can be assured that our engineers know of the issues and are working hard to resolve them.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Whitney M.
Customer Service
Sony Creative Software Inc
Sony Creative Software - Vegas video - ACID & Sound Forge audio editing (http://www.sonycreativesoftware.com)
Customer (Adam Sturman) 06/24/2009 02:38 PM
Great, So you are confirming, "somewhat officially", that Sony Vegas engineers are working to ensure compatibility with the Panasonic AG-HMC150 and Sony Vegas Pro 9?
Sorry I'm being a little pushy on this, but this compatibility is becoming a bigger and bigger issue for me, which may force me to move away from sony Vegas.
Thank you,
-Adam
Response (Whitney M.) 06/24/2009 02:28 PM
Hi Adam,
Thank you for contacting Sony Creative Software. Our developers and engineers are working steadily to make Vegas Pro 9.0 more compatible with that specific camera model. Please check back in soon for updates of Vegas Pro 9.0, as this issue could be resolved within the life span of the Vegas Pro 9.0 program.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Whitney M.
Customer Service
Sony Creative Software Inc
Sony Creative Software - Vegas video - ACID & Sound Forge audio editing (http://www.sonycreativesoftware.com)
Customer (Adam Sturman) 06/24/2009 12:47 PM
Will Sony Vegas 9.0 ever have full support for Panasonic's AG-HMC150 camcorder?
It works "well enough", and there are some workarounds I've discovered, but I'm dieing to have support for the timecode that this camera records in its AVCCAM .mts files.
Basically, I'm begging you to add full support for this very popular camera.
PLEASE PLEASE PLEASE -- Can you pass this onto the developers?
-Adam
---------
Customer (Adam Sturman) 06/24/2009 03:31 PM
Thanks for your response!
Regards,
-adam
Response (Whitney M.) 06/24/2009 03:27 PM
Hi Adam,
Thank you for writing back. Our engineers are working to resolve any issues between the Vegas software and that particular camera. As of right now there is no date set for a fully compatible release, but you can be assured that our engineers know of the issues and are working hard to resolve them.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Whitney M.
Customer Service
Sony Creative Software Inc
Sony Creative Software - Vegas video - ACID & Sound Forge audio editing (http://www.sonycreativesoftware.com)
Customer (Adam Sturman) 06/24/2009 02:38 PM
Great, So you are confirming, "somewhat officially", that Sony Vegas engineers are working to ensure compatibility with the Panasonic AG-HMC150 and Sony Vegas Pro 9?
Sorry I'm being a little pushy on this, but this compatibility is becoming a bigger and bigger issue for me, which may force me to move away from sony Vegas.
Thank you,
-Adam
Response (Whitney M.) 06/24/2009 02:28 PM
Hi Adam,
Thank you for contacting Sony Creative Software. Our developers and engineers are working steadily to make Vegas Pro 9.0 more compatible with that specific camera model. Please check back in soon for updates of Vegas Pro 9.0, as this issue could be resolved within the life span of the Vegas Pro 9.0 program.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Whitney M.
Customer Service
Sony Creative Software Inc
Sony Creative Software - Vegas video - ACID & Sound Forge audio editing (http://www.sonycreativesoftware.com)
Customer (Adam Sturman) 06/24/2009 12:47 PM
Will Sony Vegas 9.0 ever have full support for Panasonic's AG-HMC150 camcorder?
It works "well enough", and there are some workarounds I've discovered, but I'm dieing to have support for the timecode that this camera records in its AVCCAM .mts files.
Basically, I'm begging you to add full support for this very popular camera.
PLEASE PLEASE PLEASE -- Can you pass this onto the developers?