Has anyone else been having problems with their M2e motor dying? I've already sent back one unit and received another, but it died after one hour on the first shoot I took it out on yesterday. I haven't read anything about Redrock products being bad so I'm very much puzzled by this. Am I just really unlucky?

Hi John

Sounds like you are unlucky - you should definitely contact our support group. One simple fix is to increase the variable speed adjustment all the way up and it should resolve the issue.


There is a knowledgebase article on this that has a little more detail on it at start.redrockmicro.com


Hope that helps - sorry for the inconvenience.

Cheers

Brian

Thanks for your response, Brian. I tried that too and it didn't work unfortunately. The support staff at Redrock Micro has been great so far in taking the matter seriously and it's a shame that this has had to happen again as I really enjoy using the M2e. They informed me yesterday that they are shipping a new unit out to me immediately so hopefully that will take care of everything.

Great thanks for letting us know John. I have contacted our support group regarding your post so they are aware of it as well.


Cheers

Brian