Tim Bickford
June 10th, 2009, 07:36 PM
I just returned from a three week trip to China. I updated Premiere Pro CS4 to 4.1.0, unistalled the previous Prospect HD 4 beta and installed 213. Now I get the old "Evaluation period is over message when I open First light. What's going on here?
Tim Bickford
June 12th, 2009, 12:50 AM
How about it Cineform? I placed a ticket too.
David Newman
June 12th, 2009, 01:02 AM
Do you have v4 license? It is no longer a beta release. While there is still work to do for CS4 (new build tomorrow smoothes things out some more,) Prospect is not just for CS4. If you do have v4 license, and it is not working, then support will follow up shortly.
Tim Bickford
June 12th, 2009, 05:10 AM
David,
When I purchased Prospect HD I was told I qualified for the upgrade to Prospect HD 4.0. I tried my serial and key. No luck. Please advise.
Thank you!
Tim
David Newman
June 12th, 2009, 09:08 AM
Then you need to get a new key issued. Support will handle that, just make the message clear that is what you are looking for.