Hi,

I just did a test today for the first time with my new HM100 inside my apt since its raining
outside. The first problem I'm having is with slot A & B. When I try to remove the card it does not pop out easily. I had to get a small screw driver and wiggle it a little then push in for it to come out but it still won't pop out in a easy manner. (The access lamp was not blinking while trying to remove the SD card) Problem number two was even bigger. While watching the video from my monitor I notice a small white dot in the video it's very noticeable. I cleaned the lens to make sure nothing was on it then filmed again but it's still there. Any idea what that might be and what should I do?

I just turned off my camera and inserted the SD card again to test it one more time.
Now both slots are working fine so I turn on the camera try it again and both cards are popping out like they should. Could it be that it takes a while to loosen up?
Well anyway my white dot is still noticeable that didn't go away:-(

Try zooming your camera in and out. Does or how does the white dot move? If it moves radially (outward from the center of the frame when you zoom in AND inward to the center when you zoom out), this points to a problem in the CCDs or the prism block. Also it could be a problem with the lens system not the front element. Check with JVC how this can be remedied under your warranty as your camera has been in use for just a few days.

Wacharapong

i'll give it a try and let you know.

ok I tried it the first time I zoomed in and out it didn't move but the second i zoomed in
and out the white dot moved a little then went back to the same place. Who should I call JVC or Sagemax?
I have an extended warranty with SageMax for 3 years.

The white dot could be a burned out pixel. My HM 700 had the same thing. I took it to my dealer and he did some menu things and it was gone in an hour.

I'm sure whatever the problem they will be able to fix it. What I'm worried about is how much time it will take to fix it. I have a gig coming up next Saturday and I need my camera. I just went to the JVC website and did a search for the nearest dealer they're located in GA I live in NYC. I can't imagine NYC without a JVC dealer there must be one around at least a dealer in NJ.

My cards are a little hard to get out as well - but I think it said somewhere that it takes a few going in and out to loosen up a little.

Having a longish finger nail on your index finger helps - or at least on my girlfriends ;-)

Mine are coming out ok now - it helps knowing what to expect (and we all expect a push in a little and it will pop out type arrangement).

This morning I found a precaution note in the box that came with the camera about the SDHC card. It says that after inserting and removing the card several times the card should come out more easily. I should have taken the time to read all the documentation sorry about that.

I returned my camera today to B&H they gave me another one. I ran a few tests
no white dots anywhere and the SDHC slots work fine. Hey everyone thanks all for your help.

I got a sdhc card that didn't have the edges finished well. It got stuck and had to be removed with needlenose pliers. A little dressing with a knife (the card!) and it was fine.

There are many JVC dealers in NYC (B&H, E.C. . But, it's the dealer you bought from that would take responsibility.

The HM700 has a hidden service menu that fixes a hot pixel. Likely the HM100 does too. A call to JVC pro service, or to the local sales manager will likely get you set up with instructions over the phone or emailed.

JVC told me to call the dealer first to have it replaced if not they would troubleshoot the problem over the phone.

Today I went outside to shoot some footage with my replacement camera. I just watched the footage and I couldn't believe it my wife spotted the white dot again but this time it was in a different
place. It didn't blink like the other one. When I returned home with the replacement camera yesterday I did some indoor test but didn't notice anything unusual but outdoors it was very noticeable in dark areas. This is really a bummer cause the rest of the image was great.
Has anyone else experienced the same problem with their HM100? I don't know if I should call JVC or return it to B&H for another replacement or blow off this camera for good. Any advice would be appreciated.

Today I went outside to shoot some footage with my replacement camera. I just watched the footage and I couldn't believe it my wife spotted the white dot again but this time it was in a different
place. It didn't blink like the other one. When I returned home with the replacement camera yesterday I did some indoor test but didn't notice anything unusual but outdoors it was very noticeable in dark areas. This is really a bummer cause the rest of the image was great.
Has anyone else experienced the same problem with their HM100? I don't know if I should call JVC or return it to B&H for another replacement or blow off this camera for good. Any advice would be appreciated.

Try to see lens from outside if is there any scratch or dot on the lens? You know I have recently noticed one scratch on my HD7's lens, when I try to see closely it was visible, since it is spotted on the lens it appears on same place but if I do little some it disappear! If I put camera front of sunlight it clearly visible, so my conclusion for my problem is clear that small scratch on the lens giving me trouble.

Guys if you have read my problem, then do let me know what should I do for this cause? Lens should be replaced or is there any way to remove that small scratch on the lens?

Kaushik

No scratches on the lens or anything that was the first thing I checked:-(

I think this sounds like a dead pixel. All video cameras have them. Most video cameras are not full res chips so the dead pixel is masked with all the upsampling (Sony, Canon & Panasonic for example) The JVC PRoHD lines so far have been full res, (720p) so a dead pixel wouldn't automatcially be masked. Does anyone know the menu settings to get into a masker like on the HD100/200 series? Does this happen at 1080p/i as well as 720p? When you zoom in and out, is the dead pixel the same location on your screen? It shows up on your HDTV? if yes to all of the above I'm betting a candy bar that it's a dead pixel on the CCD. No big deal if there is a way to electronically mask it via menu.

If all else fails, go and record your event, then in post you can create a black or grey dot in a video track above your main footage and use that to hide the dead pixel, assuming that's what it is.

I get dead pixels every few months on my HD110. Higher elevations, the more you get. Closer to the north or south poles, the more you get. So every 6 or 10 months I notice one or two new ones and I have the camera find the pixels and mask it out of it's memory. These dead pixels are caused by x-rays or cosmic rays (no I'm not making this up) from space. They are what gives us various types of cancer and a foot of lead shielding only slow them down. People who fly alot have less protections because they have 10,000 feet less air to shield them, or their cameras. So if you fly a lot, be prepared to mask your camera every couple of flights.

I just read elsewhere that this MAY work. My gut feeling is that you will still have to go into the sub menu... (hidden on the HD100/200 series, uncovered by holding the focus assist & Menu button, but I understand that combo doesn't work on the new cameras.. but try the following just in case that might work..) . 1. Change your recording mode... 720p to 1080 or vise versa and reboot.. 2. then reboot process sometimes catches this....

here is the link....

http://www.dvinfo.net/conf/jvc-gy-hm-series-camera-systems/235940-service-menu-hm-700-a.html

Has anyone found a pixel-masking option for the HM100? Undoubtably it is there somewhere on the 700 as it is on the GY series.

Hopefully it has not been omitted from the HM100. It would be reassuring to hear yes or no - preferably from JVC as I am probably about to I get one myself.

Hi,

I changed the recording mode and did a reboot but that didn't help.
I called JVC and the technician said that dead pixel could not be corrected on the HM100 via the menu or else he would have walked me through it over the phone. So I decided to return the camera to B&H one more time and try another one. I ran one quick test this week but so far no dead pixel on this camera.

The problem you are experiencing is a BURNOUT PIXEL... THere is nothing to do except to find a way of "telling" the camera is there so for the camera to interpolate with near pixels. I had it with my HM700. There is a menu procedure I cannot post here that forces the camera not to consider the burnout pixel. Final esolution of my HM700 is now 1280x720-1 !

Hey Kajito..
I was reading your post sometime back about the 'dead pixel' and it had truly bummed me out then knowing how terrible you must be feeling with your new purchase. Guess what, I found the same problem on my HM100.. (as if I hadn't felt bad enough about yours already)

Has your problem been solved? I mean has it recurred in your third camera? Have you stumbled upon a solution for it yet? I am looking at a long and arduous road ahead into fixing my problem since I purchased my cam from Singapore. Do you think I should keep the camera or return it cos I can't afford to keep flying to another country every time to fix it?
And yes JVC I am truly upset.

Does anyone know how to help me out?
Thanks..

Hi Amir,

My third camera is working fine no dead pixels. If you recently
purchase the camera I would first get in touch with the reseller to see what they can do. If you've had the camera for a while I would get in touch with JVC technical support their number is on the green warranty card that came with the camera. Luckly I live near B&H but if I was in your shoes and had to return or buy a new camera in another country I would get a camera that has been out in the market for a while like the EX1, A1 etc. I hope your problem gets resolved quickly.

Hey Kajito..
I was reading your post sometime back about the 'dead pixel' and it had truly bummed me out then knowing how terrible you must be feeling with your new purchase. Guess what, I found the same problem on my HM100.. (as if I hadn't felt bad enough about yours already)

Has your problem been solved? I mean has it recurred in your third camera? Have you stumbled upon a solution for it yet? I am looking at a long and arduous road ahead into fixing my problem since I purchased my cam from Singapore. Do you think I should keep the camera or return it cos I can't afford to keep flying to another country every time to fix it?
And yes JVC I am truly upset.

Does anyone know how to help me out?
Thanks..

Aamir,

If you can return this camera then return, I will help you to purchase it here from India officially with warranty!

Can you please tell me why you purchased this camera, for business or just for passion? Can you please upload some clips captured by you on Vimeo or YouTube in HD format?

Do let me know if you want to buy this camera in India with warranty with good price.

Kaushik

The problem you are experiencing is a BURNOUT PIXEL... THere is nothing to do except to find a way of "telling" the camera is there so for the camera to interpolate with near pixels. I had it with my HM700. There is a menu procedure I cannot post here that forces the camera not to consider the burnout pixel. Final esolution of my HM700 is now 1280x720-1 !

One of my cameras now has a dead / burned out pixel. Anyone know how to address this?

Surely after two years more people have encountered this.

Thank you.

if you're camera isn't under warranty i guess the cheapest and fastest way would be to fix it in post especially if it's just one dead pixel and is noticeable it could be done quickly and easily. I use Adobe Premiere CS5 it comes with a clone stamp tool which can hide just about anything. Don't know which NLE you're using but there should be something similar to deal with dead pixels.

Anyone ever find a SOLUTION?? This is once again poor from the manufacturers who take us for granted!