Has anyone run into compatibility issues between NeoScene and Nero?

I'm running Nero 7.11.10 and the latest NeoScene 1.1.0 build 108

On a clean system, I've loaded NeoScene and processed several files through it with no visible issues. When I load Nero Burning ROM (the DVD/CD burning component ONLY), NeoScene no longer functions properly. The product takes 20-30mins to render 5 mins of video and the output files from NeoScene are 500-800% bigger than the originals.

I've opened a ticket with Cineform, but in the event they refuse support since Nero breaks Neo and not the other way around, can I get some recommendations on a DVD/CD/BR burning utility that does work with Neo?

Has anyone run into compatibility issues between NeoScene and Nero?

I'm running Nero 7.11.10 and the latest NeoScene 1.1.0 build 108

On a clean system, I've loaded NeoScene and processed several files through it with no visible issues. When I load Nero Burning ROM (the DVD/CD burning component ONLY), NeoScene no longer functions properly. The product takes 20-30mins to render 5 mins of video and the output files from NeoScene are 500-800% bigger than the originals.

I've opened a ticket with Cineform, but in the event they refuse support since Nero breaks Neo and not the other way around, can I get some recommendations on a DVD/CD/BR burning utility that does work with Neo?

wow, you could be on to the root cause here! I didn't even think of Nero but it makes sense since the Nero Suite installs so much garbage. I bought it because I found the DVD/CD burning to be really reliable. I too have Nero 7.something and have the render crashing problem. Hopefully this is the problem and Cineform can get this figured out!

I know my "Messy" system has an old version of Nero on it (version 5, if I remember correctly). I'm not sure if I loaded Nero on my "Clean" system (actually the same system, just dual-booted). I want to say it isn't, but then how would I create DVDs if it wasn't? :-) I'll check tonight and update the thread. I added this information to my current Trouble Ticket with Cineform earlier today.

Julian

Well it is not happening with Nero 9.

Check out Nero 7.11.10
Nero - Nero 7 - Update (http://www.nero.com/enu/downloads-nero7-update.php)

I can re-create this all day on a Vista 64 SP1 system with nothing but Quicktime,PPro CS4, and NeoScene installed. When I install Nero, NeoScene breaks. When I uninstall Nero, it works.

Doubt I can into just an update. I don't own Nero, that is why I tried Nero 9. Can you see if the trial on Nero 9 breaks your system. Thanks.

Doubt I can into just an update. I don't own Nero, that is why I tried Nero 9. Can you see if the trial on Nero 9 breaks your system. Thanks.

I posted this in another thread but maybe it's more appropriate here:

Ok, I can now report that I removed Nero Suite 7.x from my system and successfully transcoded one of the large (3.26GB) 5d Mk II clips that was previously crashing Neo Scene. The final filesize of the cineform file (medium quality, no smart rendering) was 5.67GB.

I also tried encoding the one file that was resulting in truncated video and that seems to be working too.

So far, so good. Hopefully Cineform can figure out why Neo Scene can't co-exist with Nero 7. I have noticed one or two other minor issues that I will mention in another thread/trouble ticket.

Doubt I can into just an update. I don't own Nero, that is why I tried Nero 9. Can you see if the trial on Nero 9 breaks your system. Thanks.

David,
Although the link I posted may say "update", it is a full install. That is the installer I used on my system. It contains the full version.

If you want me to do compatibility testing for you with Nero 9, I'll do it, but it will cost you $30 (I want that money back).

On another topic, David, is your email down? I sent a reply to you two days ago from my gmail account, but I've gotten message delivery delay notifications yesterday and today.

We're working on reproducing this here at CineForm today. We'll keep you posted.

Jake,

Its been awhile since your last update. Have you been able to duplicate this?

Brad,

They have been able to recreate it and are working on a fix. I sent them original MOV files, the large converted AVI files, and the correctly converted AVI files. Nero causes Neo Scene to use the wrong audio demuxer.

Julian

I'm glad someone's in the loop on this issue.

I thought Cineform might feel obligated (or at least inclined) to give me an update, considering I was the one who figured out that Nero was the problem.

I opened my ticket on Feb 26, and Cineform hasn't updated it since the 27th. I know they're a small operation, but they could at least drop me a line to say I was correct in my suspicion that Nero was the culprit...

No point to that, as we don't have a solution yet (other than upgrading to Nero 9, that works fine.) The audio filter in Nero 7 is broken.

Thanks David. I understand things take time. Please, just let me know you're still working my case. I pinged your support on the 5th for an update but haven't had a response.

So even though Nero breaks Cineform, is Cineform going to work out a fix? That is very nice of you. I realize you could tell those of us impacted by this issue to go pound dirt. Thanks for looking out for us.

As an FYI to the other readers, since I can't use Nero, I've been trying other free DVD/CD burners. I've been happy with imgburn (available at imgburn.com). Its very lightweight and seems to do a good job with burning DVD's and making images. I haven't run into any compatibility issues.

Nero 9 works fine, so they fixed their problem, but we are also looking at a fix. As our plate is pretty full at the moment, I don't know when the patch will make it in.

Here is what I understand:

If you use Nero 7, you will have problems. Cineform, sometime in the future but not right now, will try to fix NeoScene to work with Nero7.

Until Cineform fixes NeoScene, you need to do one of the following:
1. Uninstall Nero 7
2. Upgrade to Nero 9

Those are your choices.

Removed several met-discussion posts. To add to Andy's comments:

Brad, you don't need to ask Cineform's opinion about whether or not to ask the Nero people to fix their outdated Nero 7. Decide if you want to pursue that issue with Nero and if so, contact them. Good luck, as I doubt that'll happen. Few, if any, companies will continue to expend resources on software that is two versions obsolete.

I realize not everyone is in a position to do so, but it is generally accepted that it is best that an editing box be ONLY an editing box. Having multiple, unrelated applications that might make calls to the same AV hardware increases the chances for unhappiness. At the very least, create a dual boot on the same machine, one for only the editing apps and the other for everything else (especially including stuff like Nero). The only cost to that is another copy of the OS.

I was having a similar issue with NeoScene and Nero 7. My outputted files were being bloated to the extreme. I had a source file of 100MB. Pre Uninstalling Nero 7, my outputted AVI file was ~700MB. Post Uninstall of Nero 7, my outputted AVI file was ~220MB.

Some of things I noticed were: Audio was scratchy/distorted as I started to play the 700MB file. When I tried to import the file into Premiere CS4, it would completely lock up the program. I would have to Ctrl Alt Delete to close it.

Post Uninstalling, there is no audio distortion. My imported files in Premiere CS4 no longer cause it to lock up. I am able to add about 2 or 3 filters to a clip without having to render out.

While I like having Nero 7 installed (free with motherboard), I'd rather have NeoScene installed.

Can Nero 6 ultra edition be causing my low performance converting issues in HDLink? or is it only for nero versions 7+?

Can Nero 6 ultra edition be causing my low performance converting issues in HDLink? or is it only for nero versions 7+?I gather from your other thread that the answer is YES. It would be nice if all software played nice with all other software but life just ain't that easy.

I gather from your other thread that the answer is YES. It would be nice if all software played nice with all other software but life just ain't that easy.

ya, i jst tried it and it worked... my issues are resolved.

Cineform support advised me today they will have a fix for the Nero issue late next week.

I want to thank Jake and David at Cineform for figuring out what the conflict was with Nero and for fixing the problem. Other manufacturers might have told me to pursue a fix with Nero (which never would have succeeded), but Cineform owned the issue and fixed it.

Pete,
I appreciate your advice on having a dedicated editing machine, but as is probably the case with many people here, that is just not practical. Until I can shell out the $$ for an 8 core Mac Pro, I'm stuck with my multifunction PC.


For anyone needing an intermediate workaround for burning DVD's until next week, see my earlier post on having success with imgburn as an alternative to Nero. Its free and it burns DVDs.

Cineform support advised me today they will have a fix for the Nero issue late next week.

I want to thank Jake and David at Cineform for figuring out what the conflict was with Nero and for fixing the problem. Other manufacturers might have told me to pursue a fix with Nero (which never would have succeeded), but Cineform owned the issue and fixed it.

Pete,
I appreciate your advice on having a dedicated editing machine, but as is probably the case with many people here, that is just not practical. Until I can shell out the $$ for an 8 core Mac Pro, I'm stuck with my multifunction PC.


For anyone needing an intermediate workaround for burning DVD's until next week, see my earlier post on having success with imgburn as an alternative to Nero. Its free and it burns DVDs.

Great news. After dealing with Cineform's excellent Customer Service, this makes me feel good about choosing them to do business with.

On 03/11/09...

Cineform support advised me today they will have a fix for the Nero issue late next week.

Any news on this?

Julian

I may have jumped the gun on this one by saying that it would be out this week One of the problems was that Nero wouldn't get us a copy of Nero 7 that we could test with. They would only sell us version 9 and that version works fine. So that has stalled our efforts. We're still working on it.

I may have jumped the gun on this one by saying that it would be out this week One of the problems was that Nero wouldn't get us a copy of Nero 7 that we could test with. They would only sell us version 9 and that version works fine. So that has stalled our efforts. We're still working on it.

Here's a download of the Nero 7 Demo:

Download Nero 7 Premium 7.11.10.0 Free Trial - Enables you to experience your digital media in completely new and innovative ways - Softpedia (http://www.softpedia.com/get/CD-DVD-Tools/Data-CD-DVD-Burning/Nero-7-Premium.shtml)

I emailed my S/N for the full version, in case the demo doesn't work for your purposes. I haven't used Nero in years:

Thanks Jay... you beat me to it! :-)

Julian

Hi everybody,

Just FYI, I installed the latest NeoScene beta and so far, have had no issues with it... even WITH Nero 7 installed on my system! File sizes seem about right, and the page file stays pretty much constant (no "ever-increasing-stair-stepping-till-it-crashes"!).

I haven't tried it on my Windows system without Nero to compare file sizes/compatibility, but it seems promising. Did Cineform sneak a Nero fix by us unannounced? :-)

Julian

Not unannounced. David indicated in other posting it addressed issues of synching, essentially outputting video and sound at 29.97 and addressing the Nero issue too.. they may even have been one in the same.

You're right, Chris... in their announcement, I totally skipped the part where it addressed fixing the Nero problem! I didn't bother installing it until the other day as I was waiting for the Nero fix!

Julian